AP
Andisiwe P
Active since Dec 2023
6
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0
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Reviews
6 reviews4 months ago
I am very happy with Himalaya products, ever since I started using them they has been treating me well. But I am very unhappy and disappointed with my recent purchase. I bought 3 serums over the weekend but I was so surprised when I opened one and it was
I am very disappointed with my recent purchase of Dark spot clearing turmeric face serum
0 replies
7 months ago
There is too much ***** in this company and they are taking advantage of people
I’ve always heard stories about Old Mutual South Africa but now I can attest that there’s too much ***** that is happening in the company. My mom she has policies with Old Mutual South Africa, so early this year around March I decided to go through her policies just to make sure that everything is okay and she doesn’t take all those unnecessary policies. As she is working for government, policies are deducting from their salary advice, so I have asked her to request three latest payslips. Then while we were going through the payslips I have noticed that there is a policy that she was not aware of. I asked her to visit the branch and enquire about it , they checked for her and they did their investigations. So someone from Old Mutual South Africa opened the policy in 2023, fordged the signature using my mom’s name and surname which was not even close to her signature. And there was another that was going to start in April that she knows nothing about it. Their investigations were concluded and and they said they will pay back all the instalments that were deducted since 2023. Since then she has been following up on the progress of the refund but they are giving her run around. She has been calling their call centre since march dealing with their rude staff till today and they are not giving her a straight answer about the refund. It is very disappointing that they are taking advantage of old people, open policies and deduct money from their salaries because they know that they won’t see it because it’s not a debit order that will report to their phones and they know that they don’t check their salary advance. And how come they don’t see who opened that particular policy? They are protecting their staff because obviously they know who registered the sale on their system. They have seen the error or whatever they call it now what is it difficult for them to pay the money back? I believe Old Mutual South Africa is a big and trusted company by many people especially our parents and I am wondering how many people that are being ****med like this and unfortunately they don’t get time to check and see that they are being ****med.
53 replies
8 months ago
Poor service and carelessness
I can not believe that I am about to loose my job because of the carelessness that Vuma has been doing. How can you activate connection in an incorrect address while you have all the details with you? Last week I sign up for an internet with Vuma then request my proof of address I sent it they processed and request lease agreement I also sent it. Friday I received email confirmation my order with wrong address surprisingly. I contacted my ISP immediately and I was told no that’s how they write the addresses I should wait until I receive the router. The following day Friday router received and I had no connection, contacted ISP and the ticket was raised. And I was told my issue will be resolved by last night and today I will be able to connect. If I can tell you I have been calling since 8:20 this morning till 4pm and being told Vuma still need to sort it out. At 2 the sent a new order and guest what the address is still the wrong one that was used last week. I am working full-time remotely so I couldn’t work today. If tomorrow at 9 still Vuma didn’t sort out this then I will be unemployed. I am really failing to understand how come they used wrong address while they have all the information with the email address. I tried to do connection with the ISP for two hours. If you are planning to use Vuma make sure that you have a backup plan because no one cares in this company but billing is very active as I am owing already but I haven’t contacted
53 replies
13 months ago
Mr Mechanic Gordon service is a nightmare
My car was towed to them due to clutch failure in the morning of 3rd of March. The experience was horrible. Firstly I received a WhatsApp voice note at 11:00 being told that my car has been arrived and they require some information and I was very shocked with that kind of communication as I thought a call would be better and not everyone is active or like using WhatsApp and I think maybe they should’ve asked if they can communicate via WhatsApp first but Jha I gave them everything that was needed. Around 16:11 another voice note telling me that they didn’t forget about me and they are still busy with cars that were booked last week so I said ok. Then I asked them if did they found what is breaking the clutch as the clutch is very new as it has less than 6 months so there must be something that is breaking it but they said no they can’t find anything wrong besides the clutch. The following day I was told that a claim have been submitted in the morning around 9, then we waited for a response from the insurance so they went quite the whole day then I was assuming that they are still waiting, then Wednesday around 11 I decided to call just to follow up and they said they are still waiting but they will make a follow up. Around 12 I received a call from them saying the insurance is requesting for the invoices of the last two services and an invoice from the mechanic that changed the clutch previously and then I send them immediately. Then waited as the lady advised that she is continuing with the claim that was 12:58pm. Then they went quite the entire day then the following I decided to call and check if there were any feedback and she said no there is still nothing. Then I decided to call the insurance myself as I know they don’t normally take long to respond so this was surprising, when I contacted the insurance I was told that the documents required hasn’t been sent and I responded with confidence that I just spoke with the mechanic and the documents was sent yesterday, the guy that I was speaking to checked their emails and there was nothing then I asked them if could send them myself and he said that’s fine and I did after few minutes I called to check if the documents has been received and yes they got the documents and they went through them while I was holding on the phone and the claim was approved. I called Mr Mechanic to notify them that they never sent the documents and I did and the claim has been approved and the lady was still telling me that she sent the documents and I was just not interested with her explanation anymore because it was not helping what matters was the claim has been approved that was after 10 am. Then they received an email that the claim is approved then she confirmed that the guys will start working on the car if when did they order the parts I don’t know. Around 16:24 I accidentally call their phone but I dropped it immediately then they call me back telling me that my car is ready for collection and I said ok but in my mind I was like why they are only calling me me after they see my missed call but I let it slide. The following morning I collected my car and I drove back home which is about 11 km away but my way I was really not convinced as I could still feel that the clutch is failing but I was like let me drive home and continue working I will test it out the following day. The following I tested my car going to the nearest mall which is about 5km away and it was a mission to get there as the clutch was failing. I thought maybe I am hearing things let me ask someone else to drive the car back home but yes I was right the clutch is still broken, we had to stop halfway and let it cool down and continue driving until we got home. Frustrated as I was I couldn’t do anything because it was a weekend so I had to wait until Monday. Monday morning I call them to inform that the clutch is still broken and they organised guys to come and fetch it. The car was collected in the same morning around 10. Later in the day I was told that the new clutch is broken again so they have claimed for a new one from their supplier so they are waiting for it. And I kept on telling them that there must be something that’s is breaking the clutch because there is no way that a new clutch can broke within less than 20 km drive but still they don’t know. So I had to do my own research with other mechanics and they said the slave cylinder need to be changed when changing the clutch, I was so concerned because I believed they should know this. So they changed the cylinder as I told them because they were clueless about what was wrong so they do whatever that I was telling them and gave me the price saying I will have to pay it as they can’t submit a claim twice which is not true and they told me that I need to change wheel bearing and I was so over them I just wanted my car back. On a Thursday morning the car was dropped off and I asked the guys if did they’ve find anything wrong but apparently the guys was clueless they were just dropping the car. On Saturday I took the car to the other mechanic to test if everything is fine as at that moment I couldn’t trust anything and yes I could hear the noise when driving but obviously I won’t know what was it coming from. My car was tested and the clutch was ok, the wheel bearing needed to be change and the sound that I was hearing was not coming from wheel bearing but water pump and fan belt was faulty so they noise was coming from there. I was surprised because the time I took my car to Mr Mechanic didn’t have this funny noise and how come they don’t mention it. I don’t know what they did to my car and I just didn’t have energy to argue with them so I just fixed whatever that was broken. If you are taking your car to these people you must be really for voice note or WhatsApp calls, no email or anything from them, and you must have idea of cars because seems like them selves have no idea, you must make follow ups because seems like they attend to your car when you are constantly contacting, if you quit they also went quiet.
0 replies
20 months ago
Unhappy with this company
This company must stop harassing me, they are calling me telling me that they want to help me to reduce interest on my debts, and they send an SMS saying i gave them a go ahead to run a credit check for me that I did do. This company must delete my details, I am not interested to their service **** they then decided to drop the phone because I was telling me them I am not interested and I am fine with what I am paying.
53 replies
28 months ago
African Bank app and poor service
We were using uBank for Stockvel but they moved us to African Bank since they merged/ closed. Since last week we have been struggling to download the app, we have been visiting Bizana branch with no help. Tomorrow we suppose to get our monies but we can’t because no one from us has an app and we can’t access our money😡😡… and we have no idea if when this app problem will be sorted out, meaning chances of us spending the festive season without money that we have been saving for the whole year planning to use during festive are very HIGH. I have never seen a poor service like this , you can call or go to the branch no one knows nothing.
387 replies
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1 Star
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