Customer service should include respect for all clients

We went to Mr Suite hire Bellville branch 2 weeks ago and arrived 10min before closing time due to unforeseen circumstances during our travels. When we arrived the manager Filicity was so rude and impolite , stating that its nearly closing time we could have been there earlier. I was appalled by her attitude and the manner in which she addressed the situation just treating a customer like that with it not being closing time as yet.I understand that we were 10min before closing time but we honestly could not avoid it due to working that same day and unable to leave earlier. Next time treat the person you serving with a little more hospitality and integrity.