*********** Pathetic service Mr Suit hire (Cape gate).

Pathetic Service all around. I went for suit fittings on October 7th, 2023 by Mr suit hire cape gate. I took my Sneakers with that I was going to wear. I came there and a gentleman or the manager helped me. While fitting on the suit, I called my mom since she is a tailor/dressmaker and asked her advise. The guy seem to have an attitude to everything my mom was saying. Any way I did not say anything and he pinned the trousers and blazer according to my length and my request..

I made the booking to collect the suit on October 13th, 2023. I arrived there on October 13th, 2023 in the morning on a Friday. The lady who gave me the suit (fair of complexion) opened the zip of the suit bag briefly and checked the pockets, she then proceeded to take payment of R550 for the suit. I was only taking the trousers and jacket. I took it and carried the suit by the hanger to my car through cape gate mall. I placed the suit flat in the boot of my 7 seater van which has ample space since I dropped the back seats.

I came home and decided to fit it on, to my surprise the actual trousers was to short in length and was not on my measurements.

I called the suit place and explained to the gentleman (Manager) who assisted me that the pants was the incorrect length,he insisted that this was the length I said. I told him it is not and I had my sneakers with, this is the same length he initially wanted to make it which I told him I was not happy and he adjusted it. The jacket was also not pressed at all and I did not evaluate the jacket thoroughly at this time. I did however see that every time I put the jacket on, a few of the stitches by the arm inside came loose. The jacket looked extremely untidy since the is 4 buttons on the sleeve and 2 was folded to the inside and it was hand sewed but not pressed which resulting in you being able to see the buttons tucked into the inside, I was extremely disappointed and this was poor workman ship. The manager told me I should come in, I live approximately 40km from cape gate so it costs me about R300-R400 to get there and home on fuel. I told him that it would not be possible since my event is on Saturday (October 14th, 2023 6PM) and I would not be able to still come in. He advised that he will refund me for the trousers (R100) if I could get a tailor to alter it for me. I told him its short notice, I would have to see and will let him know on Saturday Morning (October 14th, 2023).

I managed to get a tailor to perform the following on the suit the Friday night: - Remove the old stitching of the trousers - Remove additional stitching on the inside of the trousers (This was done to ensure there is no folds at the bottom when doing the hand sewing) - Hand sew the correct length with my sneakers on - repair the jacket which stitching was all loose in the sleeve and remove the 2 buttons on the inside of the sleeve of each arm. - Press the jacket - And press the trousers on the new length

While fitting on the jacket for the tailor, I inspected the jacket and found yellowish marks on the underarms jacket which clearly shows the jacket was dirty, when I told the manager on Saturday morning about this (On the call), he said it is not a new jacket, and a thousand people probably wore the clothes, I told him I understand but it can still be cleaned probably. He said that he will refund me the full amount of the suit, I explained to him it is not even about the money, I wont drive so far to get bad service, that is the problem I have. He advised he told the lady in the store as he will be off on Monday and she will take care of refund. He also advised I need to leave my banking details on Monday (October 16th, 2023) when I drop the suit and he will EFT the money.

Monday (October 16th, 2023) I made my way to the Mr suit hire cape gate to return the suit, upon returning the suit, the lady that helped me (Coloured lady with spectacles on and grey hair) took the suit out and examined the suit, I explained to her what tailor all had to do. she insisted that the trousers was a measurement I gave in centimeters which is not correct. I did not take no measurements and the guy that assisted me (Manager) just tucked in the pants and pinned it there. I told her that it is disappointing that she would think that and dos not believe me. I explained to her about the stitches inside the trousers at the bottom opened to get a nice fold adjustment and she said abruptly that she does the alterations and there was no need for this, I told her that the tailor told me this and also showed me how it would make folds.

I then showed her the yellow marks under the arms on the inside of the jacket and she said directly to my face this is impossible that the suit left like this and I quote “This is clearly very dirty and my manager would never let the suit leave the shop like this”, I told her that I told him about this Saturday morning which is prior to my event (Which is in the evening). I asked her if I strike her as someone who wants to lie about things to get money and she said no. My accessories, like Shirt and bow tie alone cost more than the suit itself. I also advised her that the tailor showed me all the loose black cotton laying in the lining of the jacket which you can see if you hold the white jack out to the light. She advised it is the factory and not them, which was so confusing because if it is a factory fault, why not send it back. she further went on saying that this is the first time someone is complaining about this. I told her that it does not make it acceptable or right. The suit was not for free. I could of gone to any other suit place but I was recommended to go to mr Suit hire. Additionally Mr Suit hire in its entirety made over 3k alone on Saturday for hiring the suits out on that day by my family alone, my 2 brothers and cuzin hired suits aswell by mr suit hire N1 city.

I made it very clear that she is saying that I am lying and I told her I am not happy about this. I wrote down my banking details and I was on my way, while walking in cape gate mall to get a coffee, she called me to advise that she spoke to the Area manager and that he said he will refund me for the jacket but not for the trousers because I cut the pants. I told her it was not cut, the stitches was merely loosened and probably only 5-10mm. I told her that your manager clearly says he was going to refund me the full amount so I am not sure why there is a disconnect. What I found funny is that she took the time to call her area manager to explain/complain about me and the trousers. Why did she not call him while I was there, I also asked her for the Area manager number and she refused to give it to me.

This now became a problem for me because I had to be at mr suit hire on 3 different days, coming all the way from Mitchell’s plain which costs me about R300- R400. which amounts to R900 - R1200 just in fuel to get there on 3 different occasions.

I am extremely furious and there is clearly miss-communication and high levels of incompetency by Mr suit hire cape gate.

I am seeking someone to call me back. This is now not any longer about the suit refund but much more. I feel humiliated and spoken down to by staff and false accusations made against me.

Please contact me ASAP. I would like to escalate this to the highest point.