I am extremely dissatisfied with the service I received from Mr Volt regarding an electrical issue at my townhouse

I am extremely dissatisfied with the service I received from Mr Volt regarding an electrical issue at my townhouse. After my tenant reported frequent power tripping, I was contacted by Alex, who sent two illegible WhatsApp quotations—one for R3,500 and another for R7,500—under the name Tshepo from Electricians on Call. Despite requesting a clearer quote, I received the same unreadable images. We decided to get a second opinion. Meanwhile, my tenant informed me that the surge protector, which was working, had been removed without consent. The new electrician completed the job for half the price. When I queried Alex, he referred me to his supervisor, who promised to reinstall the item but never did. It became clear that multiple subcontractors were involved, leading to confusion and no accountability. Mr Volt later asked for a photo of the surge protector—something I obviously don’t have. This experience has been frustrating and highly unprofessional.