MRPMobile
1.3|1,774 reviews
BM
Boitumelo M
1 reviews | Active since Member
20 May 2026, 07:34
Mr Price Mobile holding my number hostage - Ticket 7425971
I did a port reversal because my MrP SIM never worked. Ticket 7425971 was escalated on Saturday, but Monday and Tuesday have passed and my number is still trapped. I am completely cut off from my phone calls and banking services.Support sent a template email telling me to "kindly wait." I demand that a senior supervisor manually release my number to the central registry TODAY so it can return to Vodacom tonight.
Helpful (0)
Replies (2)0
Replies (2)MRPMobile's replyOfficial
20 May 2026, 08:14Hi Boitumelo Mbiba
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
Best regards,
MRPMobile's reply20 May 2026, 08:14
Official
Hi Boitumelo Mbiba
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
Best regards,
BM
Boitumelo M's updateReviewer Update
20 May 2026, 10:27Thank you for the response. Please note that it is now midday on Wednesday. Ticket 7425971 has been open since Saturday and your 48-hour business window has officially run out. I am still completely without phone service and cut off from my bank. Please confirm that the IT supervisor is manually releasing my number to the central registry right now so that it transfers back to Vodacom during tonight's porting window.
BM
Boitumelo M's update20 May 2026, 10:27
Reviewer Update
Thank you for the response. Please note that it is now midday on Wednesday. Ticket 7425971 has been open since Saturday and your 48-hour business window has officially run out. I am still completely without phone service and cut off from my bank. Please confirm that the IT supervisor is manually releasing my number to the central registry right now so that it transfers back to Vodacom during tonight's porting window.