Mr prepaid is ****ming us

Hie hello Peter pliiz help me report this company Mr prepaid water in pretoria. They come and installed their prepaid meter water on the place iam staying in the middle of September. They did leave any token or free water to use coming from work the water is gone around 7pm on the 18 of September bought a token of 100 rand come Friday 20 September the water showed it's finish .on that Friday bought another token of 200 it gives me 1,53 kl as iam writing today on the 26 of September the token is finished. When you you call them they say water is expensive is this how expensive water has become in pretoria or Mr prepaid is taking advantage of us