Worst service and attitude - Client is a NOTHING to the owner

Worst service ever!!! Had to pay for "cleaning" but nothing done! Tried to complain to owner and received the worst attitude from her. Told me my place was in a bad shape and came up with lots of excuses. I knew my place in a bad shape. That's why I asked them to clean it as I can't do it!! I had to do all the cleaning myself afterwards. I simply asked to justify me paying her for a service I haven't received as they didn't clean the marks of the floor, counter tops, windowsills and no wall was wiped of. She screamed at me over the phone telling me I'm lying, making excuses not to pay and I simply don't have the money to pay and that's why I'm complaining. She dropped the phone in my ear. She just don't want to listen to her clients complaints and are clearly just after the easy money. I paid her in the end just to end this episode. She clearly doesn't understand that tenants are relying on her to clean their properties in order for them to receive their deposits back. To her (clearly!) a client doesn't have a voice. Through this experience she lost me (was thinking of hiring them to do cleaning 2 x a week), my neighbours as well as a a big real estate agency as client.