MSC Opera stressful cruise

I went on an MSC opera from the 22/12-27/12/2025. We pee booked our drinks and activities for Pomene and Portuguese Island. We were expected to board 13:00 at the MSC Terminal in Durban. We called the call centre to inquire if we arrive early considering we flying from CT if we'd be allowed atleast inside the terminal not even the ship. We arrived to a long queue where we had to stand in a long queue. Upon boarding the ship we board internet packages, the ship is beautiful, staff is friendly but I can say the same for the experience. Every morning we had to stand in long queues to get breakfast, took away the vacation and relaxation completely away. We asked for an iron, we had to pay for the use of an iron which is ridiculous. Lunch and dinner times were extremely stressful where again we stand in long queues just to eat. We didn't go to Portuguese island, due to 'weather conditions', guests that have done it before confirmed that it happens every time. We bought a activities for Pomene and Portuguese island. Pomene we paid for priority disembark and exclusive lounge. We shared food and drinks with everyone - Nothing was exclusive. For priority we were told to stand in queue, we complained and demanded priority disembarking. I was looking forward to a relaxing luxury holiday, instead it became stressful. I would not do it again.