MO
MSC Opera Cruise
Unclaimed Business
MO
MSC Opera Cruise
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
Frequently Asked Questions About MSC Opera Cruise
MSC Opera Cruise has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked MSC Opera Cruise across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Teresa C
1 reviews | Active since Jan 2020
28 Feb 2026, 08:12
Very Unhappy Client
Very Unhappy I forgot my car keys and a bunch of house keys on the cruise ship and after more than 10 attempts of phoning and emailing them they just say they can't find it which I know is UTTER NONSENCE and I am now having to make a trip to DURBAN PORT where we boarded the cruise ship to go and sit there until I get my keys. Teresa +27 727433204
Helpful (0)
|Replies (0)TC
Teresa C
1 reviews | Active since Jan 2020
28 Feb 2026, 08:12
Very Unhappy Client
Very Unhappy I forgot my car keys and a bunch of house keys on the cruise ship and after more than 10 attempts of phoning and emailing them they just say they can't find it which I know is UTTER NONSENCE and I am now having to make a trip to DURBAN PORT where we boarded the cruise ship to go and sit there until I get my keys. Teresa +27 727433204
0
Replies (0)VC
Visa C
1 reviews | Active since Jan 2020
10 Feb 2026, 11:14
Refund not addresed
I am extremely disappointed with MSC’s service. As a loyal Silver Member who always books directly with MSC, I booked a cruise for my family (3 cabins) on 31 December 2025 for the 19–23 January 2026 sailing. The agent confirmed that I qualify for the 5% Silver Member discount; however, due to a software glitch, the system could not apply it at the time. I was advised to pay before the year-end deadline on the 31st and was assured by the consultant that the discount would be calculated afterward and refunded to me I was also told that this would be finalised once she returned from leave on 3 January 2026. Payment of over R45 000 went off my card. When I later contacted MSC with a query, I was shocked to be told that I needed to contact the “travel agent” I supposedly booked with, even though I booked directly with MSC. After being strung along, I eventually discovered that my balcony cabin had been placed under an agency in Port Elizabeth. This created unnecessary delays and confusion on my side. The Pomene Island stop was cancelled, and when I enquired about port charges and my discount, I received the following response: “Port charges and taxes form part of the overall cruise fare and are not charged or refunded separately per port. As such, no refund is applicable for Pomene port charges when a port is not accessed.” This explanation is unacceptable, because I paid for the Pomene experience, which was not delivered. I was also falsely told that my Silver Member discount had already been app****. I have email correspondence clearly stating that MSC was still “working on it” after payment was made. I will appreciate a correct recalculation of my 5% Silver Member discount and the immediate refund due to me also Pomene Island stop was cancelled and we did not get our experience.
Helpful (0)
|Replies (0)VC
Visa C
1 reviews | Active since Jan 2020
10 Feb 2026, 11:14
Refund not addresed
I am extremely disappointed with MSC’s service. As a loyal Silver Member who always books directly with MSC, I booked a cruise for my family (3 cabins) on 31 December 2025 for the 19–23 January 2026 sailing. The agent confirmed that I qualify for the 5% Silver Member discount; however, due to a software glitch, the system could not apply it at the time. I was advised to pay before the year-end deadline on the 31st and was assured by the consultant that the discount would be calculated afterward and refunded to me I was also told that this would be finalised once she returned from leave on 3 January 2026. Payment of over R45 000 went off my card. When I later contacted MSC with a query, I was shocked to be told that I needed to contact the “travel agent” I supposedly booked with, even though I booked directly with MSC. After being strung along, I eventually discovered that my balcony cabin had been placed under an agency in Port Elizabeth. This created unnecessary delays and confusion on my side. The Pomene Island stop was cancelled, and when I enquired about port charges and my discount, I received the following response: “Port charges and taxes form part of the overall cruise fare and are not charged or refunded separately per port. As such, no refund is applicable for Pomene port charges when a port is not accessed.” This explanation is unacceptable, because I paid for the Pomene experience, which was not delivered. I was also falsely told that my Silver Member discount had already been app****. I have email correspondence clearly stating that MSC was still “working on it” after payment was made. I will appreciate a correct recalculation of my 5% Silver Member discount and the immediate refund due to me also Pomene Island stop was cancelled and we did not get our experience.
0
Replies (0)NZ
Ntombiyoxolo Z
1 reviews | Active since Jan 2020
4 Feb 2026, 06:52
The best Msc cruise vacation I had.
Everything is 100%.It a small world with everything you need. Staff is friendly and food is delicious. Entertainment and excursions are planned well. You don't cry for the payment you made and it affordable. I'm planning a next vacation with my family.
Helpful (0)
|Replies (0)NZ
Ntombiyoxolo Z
1 reviews | Active since Jan 2020
4 Feb 2026, 06:52
The best Msc cruise vacation I had.
Everything is 100%.It a small world with everything you need. Staff is friendly and food is delicious. Entertainment and excursions are planned well. You don't cry for the payment you made and it affordable. I'm planning a next vacation with my family.
0
Replies (0)PF
Pholisa F
1 reviews | Active since Jan 2020
19 Jan 2026, 06:32
MSC Opera stressful cruise
I went on an MSC opera from the 22/12-27/12/2025. We pee booked our drinks and activities for Pomene and Portuguese Island. We were expected to board 13:00 at the MSC Terminal in Durban. We called the call centre to inquire if we arrive early considering we flying from CT if we'd be allowed atleast inside the terminal not even the ship. We arrived to a long queue where we had to stand in a long queue. Upon boarding the ship we board internet packages, the ship is beautiful, staff is friendly but I can say the same for the experience. Every morning we had to stand in long queues to get breakfast, took away the vacation and relaxation completely away. We asked for an iron, we had to pay for the use of an iron which is ridiculous. Lunch and dinner times were extremely stressful where again we stand in long queues just to eat. We didn't go to Portuguese island, due to 'weather conditions', guests that have done it before confirmed that it happens every time. We bought a activities for Pomene and Portuguese island. Pomene we paid for priority disembark and exclusive lounge. We shared food and drinks with everyone - Nothing was exclusive. For priority we were told to stand in queue, we complained and demanded priority disembarking. I was looking forward to a relaxing luxury holiday, instead it became stressful. I would not do it again.
Helpful (0)
|Replies (0)PF
Pholisa F
1 reviews | Active since Jan 2020
19 Jan 2026, 06:32
MSC Opera stressful cruise
I went on an MSC opera from the 22/12-27/12/2025. We pee booked our drinks and activities for Pomene and Portuguese Island. We were expected to board 13:00 at the MSC Terminal in Durban. We called the call centre to inquire if we arrive early considering we flying from CT if we'd be allowed atleast inside the terminal not even the ship. We arrived to a long queue where we had to stand in a long queue. Upon boarding the ship we board internet packages, the ship is beautiful, staff is friendly but I can say the same for the experience. Every morning we had to stand in long queues to get breakfast, took away the vacation and relaxation completely away. We asked for an iron, we had to pay for the use of an iron which is ridiculous. Lunch and dinner times were extremely stressful where again we stand in long queues just to eat. We didn't go to Portuguese island, due to 'weather conditions', guests that have done it before confirmed that it happens every time. We bought a activities for Pomene and Portuguese island. Pomene we paid for priority disembark and exclusive lounge. We shared food and drinks with everyone - Nothing was exclusive. For priority we were told to stand in queue, we complained and demanded priority disembarking. I was looking forward to a relaxing luxury holiday, instead it became stressful. I would not do it again.
0
Replies (0)