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Tshepiso L
Active since Jun 2023
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2 reviews2 months ago
MSC LOVE JAZZ CRUISE
MSC Opera Love Jazz Cruise - Cape Town to Walvis Bay (04-09 April 2026) Our recent experience on the Love Jazz Cruise from Cape Town to Walvis Bay. While I traveled from Johannesburg with high expectations for a premier musical experience, the execution of the event was unfortunately disappointing due to several operational and logistical shortcomings. During periods of inclement weather, the transition of performances between decks was handled poorly. There were no formal announcements to inform guests of schedule or venue changes, leading to significant confusion. Furthermore, the alternative venues selected were inadequate for the number of passengers on board. This overcrowding resulted in a hostile environment among guests. Given that the ship is equipped with a large theater, it is unclear why this space was not utilized to comfortably accommodate the audience and maintain a professional atmosphere. The quality of the performances did not consistently meet the standard expected of a specialized jazz cruise. To improve the guest experience, I suggest: Ensuring that every lounge and bar has a dedicated performance program to keep guests entertained throughout the vessel. South Africa and the broader continent possess world-class jazz talent. Future cruises would benefit from a more inclusive and rigorous selection process to ensure the lineup reflects the high caliber of African jazz. The lack of organization contributed to an unruly environment. I personally encountered aggressive and disrespectful behavior from other passengers. Improved crowd control and a more structured environment would help prevent these tensions from escalating and ensure a safe, pleasant experience for younger and older guests alike. The dining experience lacked the variety expected on a multi-day cruise. The breakfast menu, in particular, was repetitive, and the overall standard of the food requires significant improvement to align with the premium nature of the "Love Jazz" theme. I hope this feedback is taken constructively. The concept of a jazz cruise is excellent, but the lack of communication, inadequate venue planning, and stagnant menu options detracted from the overall value of the trip. I look forward to seeing these areas addressed in future voyages.
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36 months ago
Great Service
Essops Home Stoneridge My wife and I went to essops stoneridge to buy a bedroom suite, We were assisted by Lonwabo, she was very professional. We ordered on the 10/06/2023 and they delivered on 12/06/2023. The delivery guys were very professional in assembling the bed. Upon cleaning the bed base we realized it was faulty and called the shop, Kim was very friendly in assisting us to resolve that, and Vincent came back on 16/06/2023 to fix bed base. We appreciate the after sale service that was rendered and keep it up. From Tshepiso & Phatheka393
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