VC
Visa C
Active since Jul 2016
64
Reviews
0
Industries
Reviews
64 reviews1 month ago
Ongoing Remittance Issue Since November 2025 – No Assistance, Website Down, Calls Not Answered
I urgently need help from Sizwehosmed . I have not been able to access or receive my remittance since November 2025. The Sizwe website has been down for months, and I cannot log in to view my remittance and not receiving my remittances via email . I have sent multiple emails with no response. I have also spent hundreds of rands calling the call centre. Each time I wait 40–45 minutes, reach number 1 in the queue, and then get pushed back to number 20 again. This happens repeatedly, even when I call at 8am in the morning. It is impossible to get through to an agent. The email address that is announced for remittance requests is unclear and not repeated immediately, making it very difficult to note down correctly. I urgently need access to all my outstanding remittance from 11 November 2025 to date pkease!!!
53 replies
2 months ago
Ongoing Credit Card Irregularities – Transactions Disappearing, Reappearing & Duplicate Charges
Good day, I am submitting this complaint regarding ongoing and unresolved irregularities on my FNB credit card, which have now continued for several weeks without any proper explanation or resolution. 1. Transactions are disappearing and reappearing Amounts that previously disappeared from my pending transactions suddenly reappear again, even after they should have cleared. 2. Paid transactions still show as pending Transactions that should no longer be pending continue to reflect incorrectly. 3. A duplicated transaction has now appeared A transaction I made at Gallery Mall for R310.00 on Sunday, 15 February, has been duplicated, further proving that something is wrong with the system. 4. Pending amounts changed from positive to negative This is highly irregular and shows that the ledger is not balancing correctly. 5. No resolution from FNB through any channel I have tried every avenue: Phone support Email Secure chat A branch visit on 17 February 2026 An email sent by Tim from the Chatsworth branch to the Card Division Despite all of this, the issue still persists. The branch consultant even contacted the Cards Manager, who advised that the transactions “will clear once paid,” which is incorrect, as they have already been paid and continue to reappear. This clearly indicates a system error or software bug within FNB’s card processing or ledger system. If unnoticed, such issues can allow incorrect or *****ulent amounts to pass through a client’s account. I am extremely frustrated and disappointed with the lack of proper assistance. I request that a competent and technically skilled person investigate this matter urgently and be handled with the seriousness it deserves.
53 replies
2 months ago
Refund not addresed
I am extremely disappointed with MSC’s service. As a loyal Silver Member who always books directly with MSC, I booked a cruise for my family (3 cabins) on 31 December 2025 for the 19–23 January 2026 sailing. The agent confirmed that I qualify for the 5% Silver Member discount; however, due to a software glitch, the system could not apply it at the time. I was advised to pay before the year-end deadline on the 31st and was assured by the consultant that the discount would be calculated afterward and refunded to me I was also told that this would be finalised once she returned from leave on 3 January 2026. Payment of over R45 000 went off my card. When I later contacted MSC with a query, I was shocked to be told that I needed to contact the “travel agent” I supposedly booked with, even though I booked directly with MSC. After being strung along, I eventually discovered that my balcony cabin had been placed under an agency in Port Elizabeth. This created unnecessary delays and confusion on my side. The Pomene Island stop was cancelled, and when I enquired about port charges and my discount, I received the following response: “Port charges and taxes form part of the overall cruise fare and are not charged or refunded separately per port. As such, no refund is applicable for Pomene port charges when a port is not accessed.” This explanation is unacceptable, because I paid for the Pomene experience, which was not delivered. I was also falsely told that my Silver Member discount had already been app****. I have email correspondence clearly stating that MSC was still “working on it” after payment was made. I will appreciate a correct recalculation of my 5% Silver Member discount and the immediate refund due to me also Pomene Island stop was cancelled and we did not get our experience.
0 replies
3 months ago
Urgent Assistance Required – Unable to Access Remittances & Poor Call Centre Service
I am extremely frustrated with the ongoing difficulties I am experiencing when trying to access my Sizwe Hosmed remittance information. For the past few weeks, I have been unable to reach your customer service line. Each time I call, the automated system places me in a queue with 30–40 people ahead of me, with a waiting time of 40–50 minutes. I have already spent hundreds of rands on airtime waiting for assistance. On the one occasion where my call was finally answered—after waiting more than 45 minutes—I was told that your system was down and that this was the reason I could not access the portal to retrieve my remittance. The consultant assured me that the documents would be emailed to me, but I have never received anything. I am now unable to log into my profile, as it keeps telling me that my username and password are incorrect, despite these being the same credentials I have always used. I need Immediate assistance in restoring access to my online profile or all my remittance from November 2025 to date email to me please.
56 replies
3 months ago
Incorrect Claims Logged on My Profile & No Proper Assistance Provided
I am extremely disappointed with how Discovery Insure has handled my recent claim issues. In 2025, due to a substation explosion that caused a total blackout in my area, my portable inverter blew. Discovery rejected this claim. In addition, I immediately cancelled a locksmith callout with both the locksmith and Discovery. I specifically asked Discovery to confirm the cancellation, and I received written confirmation that the callout was not registered. I also logged a simple windscreen chip claim. To my shock, when I requested a quotation from another insurer, I was informed that Discovery has logged these events on my industry profile as claims or claim events. This is completely unacceptable because: The locksmith callout was cancelled and Discovery confirmed it was not registered. The inverter incident was caused by a substation explosion, which is beyond my control and it was rejected! A chipped windscreen is a non-rating event and should not affect my profile. Discovery has not been able to explain why these appear as claims. Instead, I was transferred between various departments without answers. These incorrectly logged items are now affecting my quotations with other insurers and giving me an unfair claims history. Discovery needs to correct my claims history immediately on the IDS/PCH insurance database to reflect the correct status of each item (Cancelled, Rejected – No Payout, or Non-Rating Glass Claim) and Provide me with a written corrected claims history please.
224 replies
3 months ago
Lack of assistance on secure cgst
I would like to formally lodge a complaint regarding the extremely poor service I have received on Secure Chat since Friday. Despite multiple attempts to get help with my credit card query, the consultants I engaged with were unable to understand or respond to basic English. When they could not answer my questions, they either disconnected the chat or transferred me incorrectly. Specifically, I was connected to an agent named Seipati, who clearly did not read or understand my messages. Instead of assisting, she transferred me to the ***** Department without any justification. This is unacceptable, especially for a critical matter involving my credit card.
112 replies
5 months ago
Excellent response from Pepe
Spoke to Pepe, excellent service. Did not faff around, logged my claim immediately to fix my chipped windscreen.
142 replies
7 months ago
Poor service once again
I am waiting 1 month for a response, when the Durban claim manager is on leave, there is nobody to help.
106 replies
8 months ago
Unfair rejection by Discovery insure
Do NOT Let Solvex & Sons Assess Your Claim Through Discovery Insure! When your insurance company sends Solvex & Sons (Durban) to assess your claim " REFUSE" Do not make the mistake I made by giving them the benefit of the doubt despite poor online reviews. Even after I pointed out their incompetency to Discovery, valid proof was ignored, and my claim was rejected with weak excuses. A power substation blew in our area, causing a total blackout. My MPSG-1000W (1200Wh Lithium UPS Inverter Solar Power Station) was on charge. With a loud bang, it switched off, I personally witnessed this. After submitting a claim, Ruan from Discovery attended with Solvex & Sons. Instead of properly assessing, Ruan and Ron stood aside while two inexperienced youngsters opened the inverter. They pointed out the obvious burnt components and took photos. They looked at the DB board, and one of the youngsters merely pointed out the surge protector to Ron. That was the full “assessment.” Important Facts (Ignored by Discovery & Solvex): 1. Inverter only 2 years old, purchased from reputable supplier Branson Holdings. 2. Large sticker with make and model clearly visible. 3. Specifically used to power 11 security cameras, during load shedding. 4. Only used +-8 months in total due to suspension of load shedding. 5. Original invoice supp****. Rejection Report Claimed: No surge protector on DB (false). No model/serial numbers on inverter (false). Output overload, wear and tear (disputed, inverter size and load clearly suitable). No age warranty. The claims of “no age warranty” and “wear and tear” are both false. The inverter is only 2 years old, and the damage was caused by a power surge, not age or normal usage. The Director of Branson Holdings confirmed in writing that the damage was not wear and tear, but caused by the substation incident, and further offered clarification with contact details if needed. The surge protector itself also blew during the event something the assessors failed to note. This is not the first time Discovery has sent *********** assessors. I have had similar issues since 2015, yet remained loyal. This experience proves that claims can be unfairly handled when poor assessors are used. Advice to consumers, If Discovery tries to appoint Solvex & Sons for your claim, refuse and demand an independent, qualified assessor. Don’t risk your valid claim being unfairly rejected, costing you time and money to take it up. Discovery does not investigate further, so it is up to you to protect your rights.
1 reply
8 months ago
Once again *********** staff.
Everytime I need advice I am stopped by switchboard. I called in this morning after leaving numerous messages on line last week. No returned call or message. I called this morning wanting to speak to a legal advisor, after doing a lengthy check the lady Marie??? at switchboard wants to go thru my file while I must wait on the call from my cell, to see if she can find on file if I seeked help before regarding the matter...... How is she going to check, without a file or reference number? I asked her to please put me through to a consultant that will be able to help, I need help?!!! That did not happen, as she said that is not how they work.... Dragging along wasting time, why is it so difficult at times to get help!!!!!!!
2 replies
Review Distribution
5 Star
5 (7.8125%)
4 Star
2 (3.125%)
3 Star
2 (3.125%)
2 Star
2 (3.125%)
1 Star
53 (82.8125%)