MSC Cruises Lacks Compassion – Refusing Refund Despite Pregnancy Risk

I am absolutely appalled by the way MSC Cruises has handled my request for a cancellation and refund.

I am currently pregnant and will be 40 weeks at the time of the cruise departure. This is clearly a high-risk stage of pregnancy, and I provided medical letters from my doctor confirming my due date and that I am unable to travel. Despite this, MSC has refused to cancel my cruise or refund my deposit, even though their own policy makes allowances for cancellations under such medical circumstances.

Their response? That I might give birth before departure—as if they are medical professionals qualified to make such judgments. This is not only irresponsible, but cruel and deeply insensitive. Their complete lack of empathy or concern for the wellbeing of myself or my unborn child is shocking.

While they have offered to change the date, I no longer want anything to do with MSC Cruises. If this is how they treat someone with a valid medical reason, imagine how they would handle an emergency on board. Their disregard for human life and basic decency is horrifying.

I strongly urge anyone considering MSC to think twice. Their customer service is heartless, their policies are selectively enforced, and they have shown me they care more about money than people. I feel ****med, unheard, and deeply hurt.