Very poor experience

We recently went on a cruise on MSC Opera, it was a really a very bad experience. There was a few things to highlight: when we boarded in the early morning, we could not access our drinks (cooldrinks in our case) until after the muster drill...so be without anything to drink from say 9H30 until 14H00. ridiculous! During the safety drill there was a seemingly manager level Eastern block guy that had the odasity to scream at us as a couple through his loud haler that we should vacate his area - extremely rude!. He could have asked nicely, we would have comp****. During any day time there was only two bars open, this meant that even for a cold drink you had to stand in a que every time, this wait was no shorter than 1 hr each time...why not open also open below deck bars? The food was absolutely terrible. This was our 4th cruise and there is a dramatic markable reduction in quality, and quantity. The pizza's are bad as well so for the burgers. The variety in the buffet is very sp****. The presented food in the dining room was extremely small portions, and not much to write home about. There were other aspects, but I could give MSC the benefit of the doubt due to weather constraints, however to note was that very few things actually happened on time which sent planning for a ball of.... In general about the ship: It is old and showing its age, upholstery is worn, and very much from the 90's. In conclusion, for the amount of money paid and spent, we expected much more value. (with we being able to compare to previous trips). We would not go on or recommend anybody to join a MSC cruise ever