MSD Consulting
Claimed Business
MSD Consulting
Claimed Business
519 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
MSD Consulting
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MSD Consulting receives strong praise for individual consultants who guide clients through debt review with patience and care, while facing significant criticism around payment distribution failures, post-signup communication blackouts, and disputed enrollments. Named agents like Lizelle, Mishkah, Sylvia, and Zulfah are repeatedly celebrated, but systemic issues with creditor payments and follow-through create a sharply polarised customer experience.
TrustIndex
7.7
Jun '25 - May '26
Based on recent customer reviews, MSD Consulting receives strong praise for individual consultants who go above and beyond, particularly during clearance certificate processing and debt review guidance. However, customers consistently report serious issues around unauthorised debits, refund delays, missed creditor payments, and unresponsive communication after initial signup. Experiences are highly polarised, with named agents like Lizelle, Mishkah, Sylvia, and Zulfah praised while broader operational and compliance concerns persist.
MSD Consulting's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants such as Lizelle, Mishkah, Sylvia, Zulfah, Britney, and Sakeenah as exceptional, patient, and knowledgeable. Many describe agents going the extra mile, explaining processes clearly, and providing emotional reassurance during stressful debt review journeys.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
These people have reached out to me regarding my debt. I gave them all the necessary information they required and we have set up a debit order as well, they promised me and guaranteed me that they will get into contact with creditors on my behalf. They've given me a number to reach out to them, I've done that multiple times. Creditors are still on my case and I've heard from MSD 22 April 2026 last. I do not recommend anyone to do business with them
1 reviews | Active since Jan 2020
These people have reached out to me regarding my debt. I gave them all the necessary information they required and we have set up a debit order as well, they promised me and guaranteed me that they will get into contact with creditors on my behalf. They've given me a number to reach out to them, I've done that multiple times. Creditors are still on my case and I've heard from MSD 22 April 2026 last. I do not recommend anyone to do business with them
1 reviews | Active since Jan 2020
The worst decision I made was to be part of msd consulting. They debit money from my account and not pay my creditors that resulted in one of creditors debiting from my account same day msd debited ie March 31st 2026. I have been asking for my refund guess what I'm being given excuses one of the excuses is" oh we sent a wrong account number to your creditor we will follow up and get back to you" Nothing of that sort has happened. I have taken a decision to cancel my agreement with them sent them the power of attorney letter but again went ahead to debit whereas they know that they were not supposed to do that. Still waiting for my refund and I will pursue it.the last time my creditors got money was when I paid them before joining msd consulting. In my situation msd has not delivered good results to me. But as the saying goes someone'food is someone'poison.good to others but to me they are bad and I won't recommend anybody to them.
1 reviews | Active since Jan 2020
The worst decision I made was to be part of msd consulting. They debit money from my account and not pay my creditors that resulted in one of creditors debiting from my account same day msd debited ie March 31st 2026. I have been asking for my refund guess what I'm being given excuses one of the excuses is" oh we sent a wrong account number to your creditor we will follow up and get back to you" Nothing of that sort has happened. I have taken a decision to cancel my agreement with them sent them the power of attorney letter but again went ahead to debit whereas they know that they were not supposed to do that. Still waiting for my refund and I will pursue it.the last time my creditors got money was when I paid them before joining msd consulting. In my situation msd has not delivered good results to me. But as the saying goes someone'food is someone'poison.good to others but to me they are bad and I won't recommend anybody to them.
1 reviews | Active since Jan 2020
I appreciate a lot, didn't even take too long, in e 2 working days money was in
1 reviews | Active since Jan 2020
I appreciate a lot, didn't even take too long, in e 2 working days money was in
The most common complaint about MSD Consulting, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring complaint is silence after signup. Customers report unanswered emails, ignored WhatsApp messages, dropped calls, and no callbacks for weeks or months. Many describe having to repeatedly chase updates and speak to different agents each time with no continuity.
MSD Consulting has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 519 reviews in the last 12 months. They reply to 59% of negative reviews, typically within 25 hours 18 min. Hellopeter has tracked MSD Consulting across 2,305 total reviews. How is the TrustIndex calculated? →