Bad customer service

I had a very disappointing experience with Msi Dealership (Banrep) Kempton Park. I rented a car for a month, and it turned out to be a complete nightmare.

From the start, the car was problematic. It had ongoing issues that were not disclosed to me before the rental, including frequent engine problems . Despite my attempts to communicate these issues to the staff, I was met with indifference and a lack of urgency in addressing my concerns with Mohamed Banda who was supposed to handover my concern to the relevant person to assist.

The customer service was subpar; it often felt like I was an inconvenience rather than a valued customer. I expected a lot more support when I was facing these issues, but instead, I felt ignored.

To make matters worse, I faced significant delays in getting assistance and was left stranded multiple times. Overall, I cannot recommend this dealership to anyone. If you're considering renting a car, I suggest looking elsewhere for a more reliable and customer-oriented experience.