mSpy, this is completely unacceptable.

I purchased mSpy and spoke to one of your technicians when it stopped working. He advised me to reinstall it, but when I said I couldn’t do it immediately, he then told me to deactivate my account, assuring me that my subscription would be extended for the duration it was deactivated AND that I would still have access to my data. Now, my account is completely suspended, I cannot log in, and I have no access to the data I was promised. On top of that, I paid extra for mAssistance priority support (a service I didn't even want but was charged to me anytways and was not cancelled despite specifically asking for it be be cancelled - but anyways), yet I’ve received no response to multiple emails, and I can’t even use the support service because my account is deactivated! This is not what I was told, and it feels like I’ve been misled. I need my account reactivated immediately or a full refund.