How would you rate this MTN Mall of the South Store ? You tell me .

Having been an mtn client since 1995, the client service at this particular mtn branch /shop is probably the worst I've ever experienced ( yes even more woefully worse than Telkom )... went there because my 2 year wi-fi contract was up and customer services informed me that I could only do it in store ( my package had expired so not an upgrade ) ...so duly went in chose the package , gave my docs etc. I guess listening to a disgruntled customer questioning why their new phone and contract wasn't on after 48 hrs should of been a Beeeeg Red Flag. So I told the consultant I would come back in a day or so as they were busy and the processing would take a few days and they had no stock of the new wifi router either. A week later the consultant called to inform us the banking details could not be confirmed ( and I have 3 other mtn contracts all debited from same bank account) and it would have to be resubmitted. Fast forward 10 days later and receive a telephone call to say it was finally verified ( note during all this time I was receiving multiple sms 's with mtn otp numbers ) and we should come in . Went in signed the docs , was told of the pro rata amount for the month - all good ! , but ....their is an activation fee , amount they couldn't tell me , but it would only be charged " next month " ....sound like an email from a west African Prince ??? Needless to say I refused to proceed without knowing what the activation fee amount would be , the consultant informed us that to find out what the amount is would take a very long time , so I left. 3 days later she called ...there was some confusion regarding the activation fee but now there is no fee ? Ok next day we went in to the store , waited an hour for the finger print verification to go through but " home affairs " was an issue ... and they cannot release the router without that ( and I've got an mtn router in full working order at home !)

That was 3 weeks ago . Try and call the store number listed and it doesn't get answered ever ( try it if your bored - I did ask one of the senior staff members I. My many visits and he told me they are too busy to answer the phone ! ) We.went back last week Monday and were told she ( the consultant ) was on leave till Friday...here's the kicker - each consultant's client files are locked and only that consultant can open them ...I think its to stop the other consultants *****ing the clients , so I left my details hearing that well worn promise " well call you " which as we all know didn't happen. Tried calling - no answer - multiple times- but now know why - the number listed is just for show. So today I went back to the store and guess what ? The consultant is on leave again and will be back tomorrow, have a nice life , don't hold your breath that we'll call you on the details provided , we're too busy ( note the shop had no customers ) , so the consultant who is the winner of " I should be given a job at eskom power generation " is Sherileen , and I will update on how the progress is on begging MTN to take my money.