SG
Scott G
Active since Jan 2022
13
Reviews
0
Industries
Reviews
13 reviews21 months ago
Dstv customer service - Rock bottom hasn't been hit yet ...but its close
From a soon to be ex premium bouquet subscriber - over the last few years I've noticed a complete degradation of service from dstv's customer service centre ( more so since covid lockdown) and the staff have mentioned that numbers of staff have been reduced ( part of the push to whatsapp /self service options ) but yesterday took the Olympic gold for dismal ...it's taken 9 various " service agents " over the course of the day - from morning to evening, put on hold for up to 15 minutes " whilst we check your account " then cut off , numerous emails etc , the best is they use your contact details to confirm you are the account holder , but cannot respond to emails , whatsapp's or even bother to call back - despite those empty promises to do so ...I can now fully understand why Multichoice is posting losses of premium subscribers of thousands each successive quarter - that and the fact that if I see the movie " Shooter" - 2007 , Mark Wahlberg , is on mnet movies 3 and then the same movie on Mnet Movies 4 - 45 minutes later ( don't get ne wrong it's a great movie ,but after watching 10 times ,I can recite the lines ) ,one more time ,I'll vomit .
159 replies
27 months ago
AutoCity Alberton
If there were more than 5 stars they would get it - Trevor at Autocity Alberton - what can I say - fast , efficient, no nonsense and most importantly honest to the extreme degree , everything one would want in a motor dealer , one of the best
58 replies
27 months ago
Time to end Sebastiaan's shenanigans.
I'm also a dealer who has dealt with Sebastiaan for quite some time and I referred him to a number of my associates and we were all ordering parts from him on a almost daily Basis - over 60k per week, and yes as per two of the reviews parts were usually delivered as promised - even incorrectly supp**** parts would be sent back ,exchanged for the correct ones and received, then about 4 - 5 months ago we all started getting the same run around - wrong parts , promises of refunds , proof of payments to be sent and his latest favorite " I'm going to check with my office why they haven't done it " - which is rich considering he's a one man band operation , we've also uncovered some part suppliers that he's also short changed and his M.O. is to keep the amounts under 30k so if one lays charges its under the minimum amount for the commercial crimes unit/court to be involved. Anyway he's started partially refunding us individually, but should any of you require all his business details ( address of business operations, various contact numbers etc. ) feel free to contact me - we spent the time and money obtaining the lot - my contact number is 0836755669, we also spoke at length with his former partner who left the business for the very reasons you and probably more people are validly complaining about - although Sebastiaan will blame it all on his previous partner , which doesn't wash because most of your incidents have occurred since his partner left
0 replies
30 months ago
How would you rate this MTN Mall of the South Store ? You tell me .
Having been an mtn client since 1995, the client service at this particular mtn branch /shop is probably the worst I've ever experienced ( yes even more woefully worse than Telkom )... went there because my 2 year wi-fi contract was up and customer services informed me that I could only do it in store ( my package had expired so not an upgrade ) ...so duly went in chose the package , gave my docs etc. I guess listening to a disgruntled customer questioning why their new phone and contract wasn't on after 48 hrs should of been a Beeeeg Red Flag. So I told the consultant I would come back in a day or so as they were busy and the processing would take a few days and they had no stock of the new wifi router either. A week later the consultant called to inform us the banking details could not be confirmed ( and I have 3 other mtn contracts all debited from same bank account) and it would have to be resubmitted. Fast forward 10 days later and receive a telephone call to say it was finally verified ( note during all this time I was receiving multiple sms 's with mtn otp numbers ) and we should come in . Went in signed the docs , was told of the pro rata amount for the month - all good ! , but ....their is an activation fee , amount they couldn't tell me , but it would only be charged " next month " ....sound like an email from a west African Prince ??? Needless to say I refused to proceed without knowing what the activation fee amount would be , the consultant informed us that to find out what the amount is would take a very long time , so I left. 3 days later she called ...there was some confusion regarding the activation fee but now there is no fee ? Ok next day we went in to the store , waited an hour for the finger print verification to go through but " home affairs " was an issue ... and they cannot release the router without that ( and I've got an mtn router in full working order at home !) That was 3 weeks ago . Try and call the store number listed and it doesn't get answered ever ( try it if your bored - I did ask one of the senior staff members I. My many visits and he told me they are too busy to answer the phone ! ) We.went back last week Monday and were told she ( the consultant ) was on leave till Friday...here's the kicker - each consultant's client files are locked and only that consultant can open them ...I think its to stop the other consultants *****ing the clients , so I left my details hearing that well worn promise " well call you " which as we all know didn't happen. Tried calling - no answer - multiple times- but now know why - the number listed is just for show. So today I went back to the store and guess what ? The consultant is on leave again and will be back tomorrow, have a nice life , don't hold your breath that we'll call you on the details provided , we're too busy ( note the shop had no customers ) , so the consultant who is the winner of " I should be given a job at eskom power generation " is Sherileen , and I will update on how the progress is on begging MTN to take my money.
131 replies
37 months ago
Picknpay customer service 0/10
Customer service levels at picknpay branch level have definitely dropped. I shop regularly at their Mulbarton branch in Johannesburg and nearly every time one or more items scan wrong at the till .A few weeks ago on a Sunday afternoon, over a thousand items incorrectly read R 1.00 on the shelf ( digital prices ) and at the till and they were quick to announce repeatedly over the store intercom that it was a head office error affecting stores nationwide and it was being addressed and customers must please not demand or believe that the R1 was the actual price . I unfortunately was stuck in that check out queue for 2 and half hours as each customer had to have their checkout individually rectified by a store supervisor and that was after they had closed the doors to prevent more incoming customers. Anyway when I got home I checked my till slip and found I had been incorrectly overcharged, which after two hours of phone calls and two visits to the store I managed to get the goods returned and refunded in full . That occasion both head office customer service and the store supervisors told me they would rectify the faults . So imagine my happiness when this past Monday and yesterday again the same goods ( which are advertised on special promotion ,one I might add has been ongoing for the past few months ) we're once again charged at the normal higher price ...both Monday and yesterday and the response both from the cashier and the super was as if I was an inconvenience and this wasn't the only item incorrectly scanned , items on their pamplet/brochure ( a 5 liter sunfoil oil advertised for R 165 - shelf price R 235 ) Being scanned at R 235 and the response when we said it was wrong...' let's see the date on that ' ,hey they sent it to me on their picknpay whatsapp group ,besides hard copies at the store entrance...and really ? Are your staff not up to speed with the prices ? Am I the first customer to of purchased that item this week? Or am I one of the few to query it ? And we were told weeks ago this overcharging on the promotion items would be sorted..so how many customers have been overcharged and not noticed or bothered to go back
106 replies
37 months ago
Renault Customer care 10/10 ,Global 1 Renault the Glen 0/10
This is a 50/50 split decision...really , 5 stars and more to Mbulelo at Renault Customer service @ Motus Head Office ( warranty order 39046 - for those at Renault ...head office and dealer level who want to track the facts ), he is a human resources asset that should be kept at the organization, literate ,informed, great communication skills , did all the things he has been trained to do exceptionally well and more , called back when he said he would , contacted the relevant technical staff at the dealership and relayed a clear concise report as to what was wrong with my Renault, why it happened and how long my 3 different parts would arrive in SA from France , released from Motus parts to the dealership and when the parts would and did arrive at the dealership ( just like the tracking facility on your DHL parcel ...simple...ne^...)....and just plain common sense when explaining. Now for the one star ( if that at most ) ...the actual dealership level ...confused ,disjointed...all over the place ..first day of the 3 weeks my car has been there at Global 1 Renault the Glen ( I do think they should rather stick to what they're capable of ...Global is a real stretch ) I was contacted twice ,each time to inform they are still diagnosing my car ...thats it ...those six words ...ok , days two and three I had to do the phoning as my service advisor was on "training" and for all those of you that haven't been in the motor industry, what I expected proved true ...the other service advisors just left the job cards of the advisor on training in her pending tray. I was told I would be called back ( didn't happen on the three times I called) Eventually got hold of Lionel who was very helpful ,diagnosis done ,warranty claim submitted, should take a day or two . Two days later advisor is back and phones me to tell me warranty claim is approved and the three parts...starter ( which is what I told them was not working when I booked it in ) ignition ( which is ex France and on back order) and window switch are all on back order ...in plain English 21 working days....thats a Calender month .. The following week the same service advisor had been abducted by aliens over the weekend and her stand in stunt double informed me that they were still waiting for diagnosis and warranty approval????? So noting that red flag and reminding her that it was on back order and had been approved, I decided to phone Head Office ( Renault customer care ) and had the pleasure of having informed dealings with Mbulelo ...proof that you can't teach common sense , over the 3 weeks I updated the service advisor when and where everything was ( the dates and times the parts had arrived at their dealership) ...whenever she called me to tell me...you guessed it " Mister Scott, we are just calling you to tell you your parts are still on back order " ...the information I gave her on each call she promptly forgot ( yes that slate was wiped clean each day .. You know these alien abductors have really got to get their game together and provide better substitutes !) ...another example was when in week 3 I popped in personally to inform her that the final part had been delivered to her dealership at 07h41 that morning and she asked me " sorry who is your service advisor ? " ..Anyway I had checked how much time warranty claims at Renault Head office allowed for the work required ...it's one and a half hours ...so two days I would of thought would of kind of cut it... Nope ...wrong , late on day two after the final part had arrived ,they called me to say that the window switch which arrived 10 days prior was " the wrong part " ...talk about planning! When I can track all the parts via Head office as to when and confirm that they have arrived ....surely it would make sense that the person handling it at the dealership would also be tracking it on their computer which is already in on the Renault system so that they could set the time aside for the job to be done as soon as the parts arrived ? Make sense ? Common sense ? Apparently not at Renault the Glen ...and to think the same service advisor was sent for two days training at the beginning of the two weeks ...hmmm that was really worthwhile....not !
0 replies
41 months ago
Protea Marriot Umhlanga...6 stars...my future first choice !
Protea Marriot Umhlanga 6 stars ! Having experienced an nightmare at the Royal Palms Hotel ( Gateway Umhlanga ) and two hours of indifference from their so called trained hospitality professionals..and coming unannounced to the Protea Marriot Umhlanga, whose staff showed me what professional hospitality staff should be ...passionate about what they do ,observant and intuitive and going that extra level...hats off to Dirk who completed our check in , give that man a bells ! Casually mentioning that he noticed our Toddler daughter has long hair and having a bath ( besides a shower ) would make more sense ...so he changed our room ...then you know you've come to the right place ( and we had stayed here before , i just hadn't written a review...also exemplary...) , it's just the small things ...those little attentions to detail ...like the young gentleman Stef**** who assisted with our luggage and showed us an easier short cut from the parking to the lifts to our Room ...hats off to these people who obviously enjoy what they do ...and here was me thinking last night after check ...what if I was some foreign guest /tourist who had the misfortune of booking in at Royal Palms and experiencing that and thinking wow is this what South African Hospitality offers ?
0 replies
41 months ago
Our own Xmas Nativity...no room at the inn even though we paid in full...our Royal Palms Hotel Gateway Umhlanga nightmare !
Terrible experience and having written a detailed review on Google maps perhaps I should count my lucky stars on having dodged a bullet by not booking in . Having stayed at this establishment prior my wife booked accommodation for this weekend and paid it in full on Friday morning ,we also received an email confirmation and pin . We arrived at 15h00 ( check in is at 14h00 ) only to be told that they cannot find our booking nor can they find the confirmation number. The receptionist and then the reservation manager ( big high five to Mercy and she said the manager's name was Thando ) answers when pressed for some were " we must of been scammed " .....by Booking.com and because we are not "officially " guests " of their establishment...they cannot assist and besides they are fully booked . Hats off to the Foreign staff at Booking.com! They set the standard, firstly by quickly contacting the Hotel and confirming that the booking was done and confirmed at 11 am ...the Frontline staff and reservations manager grudgingly acknowledging that yes it was received but there was a delay or 'glitch' and our accommodation was duly given to another guest ...their answer ..." it happens " and were full ....not how can assist with alternative accommodation and the kicker is they not Booking.com received the full payment directly! Oh by the way they will provide a refund in 7 to 14 working days ....but having read the reviews and numerous complaints on Google maps I'm sure that's not going to be the case . Any way back to the great hospitality handling at Booking.com who themselves arranged alternative accommodation at the Protea Marriot Umhlanga ( and told us don't worry that it's more in cost ,they will refund us the difference due to the incompetence and total indifference of the Frontline staff at Royal Palms ( I was going to rename them Fawlty Towers, but that would be an insult to Fawlty Towers and Basil Fawlty and Manuel would provide a far better service ) . The service and hospitality at Protea Marriot Umhlanga was like night and day in comparison, they had no idea of the two hour nightmare with a grumpy tired toddler and hence parent that had just been endured ...they were just doing their job ...but the passion and attention to detail was amazing ...when the reception Clerk ( big shout out to Dirk ) mentions as we are leaving to our room that he noticed our Toddler daughter has long hair and a room with a bath and shower would be better for us ( so he changed our rooms for us ) you know you've come to the right place ....
0 replies
49 months ago
Mtn insurance/ Guardrisk insurance. One and the same ....well just ignore the Ombudsman!
So a quick update ,seeing as it's been 4 months. As explained in my last review, the Short term insurance Ombudsman has passed the buck ,claiming it didn't fall under their domain as I had never had a insurance policy with MTN insurance A.K.A Guardrisk insurance, no policy number ...not their problem ....so where to ? Given the fact that MTN insurance A.K.A Guardrisk insurance were quite happy to take the premiums for the non existent policy ...that meant going to Consumer goods and services Ombudsman. That was in the beginning of February...and respondents are supposed to reply within 30 days , so far the case manager at the Ombudsman has sent me two emails explaining that the relevant persons at Guardrisk insurance have NOT BOTHERED to respond or reply to the Ombudsman's mails ...makes you think twice about placing your trust and hard earned cash with such a company doesn't it ? I mean if they can't be bothered to respond to the industry watchdog then how do you think you would fare in the customer service stakes ? So I explained to the Ombudsman case manager that this is just their standard behavior ,ignore or fob you off with a " we're escalating the issue !" And I asked what would the next step be from the Ombudsman's side ....I didn't get a response from the Ombudsmans Office but the next day I received an email from MTN themselves explained the dim view they have of the situation and how it's been handled by their namesake insurance and they would be investigating....so I'll keep you posted
74 replies
51 months ago
Guardrisk insurance-well use any excuse not to pay you out !
Ok ,so here's an update , after repeated emails and calls ( last week they told me they couldn't get hold of me so I called the lady in question. And asked to be put through to her and they kept me on hold for 47 minutes- I even took a screen shot of the call and emailed it to her ) they responded to me yesterday. They claim they cannot help me for these two reasons....your going to laugh now... 1./ It's my fault that I took too long to notice that they were adding on their insurance policy ( that was in someone else's name and ID details) and because I took so long they cannot assist me. 2./ I am unable to provide them with a insurance waiver form signed by myself ( I assume) for a policy I did not take out or is in my name . Apparently because I cannot supply this form for a policy I had no knowledge about for someone else is my fault and responsibility. Providing them with the signed documents from MTN which states " the customer is responsible for arranging their own insurance cover should they so wish " also Apparently makes no sense to them , so general public, yes, all those people who enter into a new phone contract with MTN beware...Guardrisk is just waiting to scam and catch you and are hoping you'll also give up ,not me ,next stop OSTi ..the Ombudsman....I'll keep you updated and what steps Guardrisk take to hold onto their ill gotten gains !
53 replies
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5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)