Terrible services_MTN MONEY CASH EXPRESS CASH OUT

Wri I am extremely disappointed with MTN Mobile Money service. I made a Cash express withdrawal of R1300, but no reference number or voucher code was issued, while the transaction still shows as pending. I have made numerous calls for assistance with no proper help. I was transferred around, could not reach a supervisor, and agents said they could not transfer me because supervisors were working from home and their phones went to voicemail. This is unacceptable when customers’ money is involved. I urgently need MTN to either issue my withdrawal reference number or reverse the full amount back to my account.