MM
Mtn Mobile Money
Unclaimed Business
MM
Mtn Mobile Money
Unclaimed Business
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mtn Mobile Money faces severe criticism around funds not reflecting in MoMo wallets after cash-in transactions, with customers waiting days or weeks without resolution. Failed withdrawal vouchers and reversed transactions that leave balances at zero are recurring pain points. Customer support is widely described as unhelpful, unresponsive, and difficult to reach, with callers being sent between departments. Registration and FICA verification issues also frustrate new users. Multiple reviewers warn others against using the service due to fears of losing money.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|26 Reviews
May '25 - Apr '26
5(4.4%)
4(0%)
3(0%)
2(0%)
1(95.7%)
5(4.4%)
4(0%)
3(0%)
2(0%)
1(95.7%)
Frequently Asked Questions About Mtn Mobile Money
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
Chermeez C
1 reviews | Active since Jan 2020
4 Mar 2026, 19:14
Poor service and Theft
I am very frustrated with the mere fact that I've been on a contract and I am being billed the last 2 month yet no service was provided. February the 1st you took R260 airtime away of January and R260 airtime away of February and on top of that R40 WhatsApp bundle. I can't be paying for services I have not received. I am requesting reimbur*****t for all of this. My contract is to pay a device and airtime,this 2 months I was billed and deducted yet no services.
Helpful (0)
|Replies (0)CC
Chermeez C
1 reviews | Active since Jan 2020
4 Mar 2026, 19:14
Poor service and Theft
I am very frustrated with the mere fact that I've been on a contract and I am being billed the last 2 month yet no service was provided. February the 1st you took R260 airtime away of January and R260 airtime away of February and on top of that R40 WhatsApp bundle. I can't be paying for services I have not received. I am requesting reimbur*****t for all of this. My contract is to pay a device and airtime,this 2 months I was billed and deducted yet no services.
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Replies (0)W
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Onesimus M
1 reviews | Active since Jan 2020
2 Jan 2026, 16:36
MTN MoMo Voucher Gone in 60sec
I would like to log a formal complaint regarding an unresolved MTN MoMo and Nedbank transaction that has resulted in a loss of funds and no effective customer support. I made a payment using an MTN MoMo voucher linked to my Nedbank account. The transaction failed, and when I contacted Nedbank, they confirmed that the voucher transaction was cancelled and the funds were successfully reversed back to MTN MoMo. However, despite this confirmation: - The reversed amount has not reflected in my MTN MoMo wallet - My MoMo account balance remains zero - There is no accessible MTN MoMo support number to resolve this issue - I am being sent back and forth between Nedbank and MTN without accountability Nedbank has clearly stated that the funds are no longer with them and were returned to MTN MoMo. MTN MoMo, on the other hand, has provided no direct support channel or resolution, leaving me stuck with missing money and no assistance. This has caused significant frustration and inconvenience. I am requesting: 1. Immediate investigation by MTN MoMo 2. Proof of where the reversed funds are currently held 3. A clear resolution timeline 4. Improvement in MoMo customer support accessibility I am hoping Hello Peter can assist in escalating this matter so that MTN MoMo takes responsibility and resolves the issue promptly. Kind regards, O
Helpful (0)
|Replies (0)OM
Onesimus M
1 reviews | Active since Jan 2020
2 Jan 2026, 16:36
MTN MoMo Voucher Gone in 60sec
I would like to log a formal complaint regarding an unresolved MTN MoMo and Nedbank transaction that has resulted in a loss of funds and no effective customer support. I made a payment using an MTN MoMo voucher linked to my Nedbank account. The transaction failed, and when I contacted Nedbank, they confirmed that the voucher transaction was cancelled and the funds were successfully reversed back to MTN MoMo. However, despite this confirmation: - The reversed amount has not reflected in my MTN MoMo wallet - My MoMo account balance remains zero - There is no accessible MTN MoMo support number to resolve this issue - I am being sent back and forth between Nedbank and MTN without accountability Nedbank has clearly stated that the funds are no longer with them and were returned to MTN MoMo. MTN MoMo, on the other hand, has provided no direct support channel or resolution, leaving me stuck with missing money and no assistance. This has caused significant frustration and inconvenience. I am requesting: 1. Immediate investigation by MTN MoMo 2. Proof of where the reversed funds are currently held 3. A clear resolution timeline 4. Improvement in MoMo customer support accessibility I am hoping Hello Peter can assist in escalating this matter so that MTN MoMo takes responsibility and resolves the issue promptly. Kind regards, O
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Anthea N
1 reviews | Active since Jan 2020
22 Dec 2025, 06:34
Mtn mobile money account
I'd. Like to know what is the Delink notification I was sent through an sms what I means ... it says my mobile number will be deactivated from mobile money account soon .please help me understand what this means .. I don't recall subscribing to this
Helpful (0)
|Replies (0)AN
Anthea N
1 reviews | Active since Jan 2020
22 Dec 2025, 06:34
Mtn mobile money account
I'd. Like to know what is the Delink notification I was sent through an sms what I means ... it says my mobile number will be deactivated from mobile money account soon .please help me understand what this means .. I don't recall subscribing to this
0
Replies (0)SM
Shadrack M
1 reviews | Active since Jan 2020
15 Dec 2025, 08:27
HORRIBLE SERVICE !!!!!
I withdrew money from my momo account on the 2nd of November and I have not received a withdrawal voucher to date. I contacted the MTN call center, and they assured me the matter would be resolved within 72 hours. To date, my issue has not been resolved, and my money has not been received refunded. I have made several calls to the customer service center, but no one seems able to assist me with my withdrawal voucher and yet MTN expect me to pay an interest on the money I have no received. I do not advice anyone to use the Momo service rather try other service providers not MTN.
Helpful (0)
|Replies (0)SM
Shadrack M
1 reviews | Active since Jan 2020
15 Dec 2025, 08:27
HORRIBLE SERVICE !!!!!
I withdrew money from my momo account on the 2nd of November and I have not received a withdrawal voucher to date. I contacted the MTN call center, and they assured me the matter would be resolved within 72 hours. To date, my issue has not been resolved, and my money has not been received refunded. I have made several calls to the customer service center, but no one seems able to assist me with my withdrawal voucher and yet MTN expect me to pay an interest on the money I have no received. I do not advice anyone to use the Momo service rather try other service providers not MTN.
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Replies (0)LK
Lizwi K
1 reviews | Active since Jan 2020
6 Dec 2025, 11:07
Disgrace MTN
MTN Mobile money it such a disappointment, I’ve cashed in yesterday via my bank but the money doesn’t reflect on my account though I made numeral attempts by calling them but nothing has happened. Always encountered problems with MTN but they don’t seem to be care….. Regards Lizwi
Helpful (0)
|Replies (0)LK
Lizwi K
1 reviews | Active since Jan 2020
6 Dec 2025, 11:07
Disgrace MTN
MTN Mobile money it such a disappointment, I’ve cashed in yesterday via my bank but the money doesn’t reflect on my account though I made numeral attempts by calling them but nothing has happened. Always encountered problems with MTN but they don’t seem to be care….. Regards Lizwi
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Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
5 Dec 2025, 12:57
POOR SERVICE FROM MTN MOMO
I sent money from my mtn Momo to send imali and the money reversed; I have been calling MTN FROM since to get help but there's no response. I have been calling mtn Momo non-stp with no help instead I get attitude from the agents. money has not yet been refunded from 22/11/2025 till 05/12/2025. 14 days now, for a 24-hour query.
Helpful (0)
|Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
5 Dec 2025, 12:57
POOR SERVICE FROM MTN MOMO
I sent money from my mtn Momo to send imali and the money reversed; I have been calling MTN FROM since to get help but there's no response. I have been calling mtn Momo non-stp with no help instead I get attitude from the agents. money has not yet been refunded from 22/11/2025 till 05/12/2025. 14 days now, for a 24-hour query.
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Replies (0)