Money out of my account yet nothing in my MOMO App

**Worst experience ever with ** I am extremely frustrated with the service I have received. My money is stuck on the MoMo app and I have not received any proper feedback or assistance. The consultants do not communicate effectively with their IT/backend team. Instead of resolving the issue, they keep telling me they are “waiting for feedback,” while my money is still not available to me. This is unacceptable, especially for a service that is supposed to be immediate. I even spoke to a team leader, Siyamthanda, who apologized but still advised me to wait up to 3 days. This defeats the whole purpose of using MoMo for instant transactions. I have been using for over 12 years, but after this experience I am seriously considering leaving and moving to better services like . This lack of communication, poor service, and delays are causing serious inconvenience. Customers should not have to chase their own money like this. I urgently need my issue resolved and my money released. I would not recommend this service based on my experience.