1 reviews | Active since Member
This firm has refused to pay us our deposit. Now they dont respond to our emails and their landline is always unavailable. Portia Chilwane doesn't pick up our calls when we call her on her direct number. We have been to their firm twice to follow up on the progress of our application and our refund, every time Portia is not available, also when we get to the entrance, the receptionist would tell us that Portia Chilwane is not available, then we would wait in the gate for sometime until she opens the gate for us like we're intruders yet we paid for the service .Portia would call her receptionist then she would continue to make empty promises. Some of the excuses that we have been told includes: -Lying regarding the lodge of our bond. She would say we're lodging tomorrow whilst the registration attorneys were not aware of this. - Certain documents are missing or faded (Sellers documents) -The Names and date on the statement of account (with refund amount) were not ours but her other clients and dated 2022 -Her Partner Leanda Mtshali is on sick leave, so she cant process the refund without her -Payment has been loaded but its waiting her partners approval -Payment has been made via Internet banking but no proof of payment is generated. -She never shared the POP , few days later sent us an email stating that her account is busy checking the KYCA. Payment will be released within 48 hours. This was her last communication with us on the 21 May 2024. Mtshali Chilwane attorneys has not refunded us our deposit amount to date. T