The worst service ever

My mother recieved the worst service she laybuyed items in Gqeberha North End and clearly stated that the items should be delivered in Peddie, the store manager assured her that the service will be up to puur. On the day of the delivery she was told the was no stock in King Williams Town and was told to wait afyer a minth of waiting and recieving condescending attitude from the stores ( P.E & KWT) she decided to take the stock available in PE she arrived in store in 11am 26 July 2025 , the stuff was dragging their weight some of the items had no codes, the stuff had to be requested to wrap the items as it is raining ,she finally choose the items she left the store at 14:00 pm and was told as she gets home the items will already be delivered its 14:44 we called the store and the store lady told us the stuff is still handling some stuff in the store they will deliver.