Munnik Pools - Extremely Poor Service

Below is the last communication send to Munnik Pools in regards to the service received. I also had to pay a 3rd party organisation to repair the damage done on the system. No feedback is received from Munnik Pools. This is honestly very poor service, and a organisation that really does not honor commitments. Only advise I can give is dont use them, or if you use them dont make any payment in advance, ------------------------------------------------------------------------------------------ Good morning,

I am writing this mail in regards to the service received on Inv#54 and the fact that service was not rendered as agreed and then money was deducted.

Below is the history showing that MunnikPools has not kept their part of the agreement. The work that was supposed to be rendered was not done as agreed. MunnikPools was the party that in the end said they would rather pay back the money as they will not be able to honor their agreement, on which Mr. Botes accepted and confirmed what he is willing to pay. Confirmation on amount to be paid back was R6750 of the R7500 - this is agreed in writing. A amount of R2670 was then repaid (unilateral decision made by Munnik Pools)

Outcome needed: Mr. Botes would like the Waterlinx pump system that was specially made on 30 Oct to be delivered to his house, 29 Hennop street, Langeberg Heights after 17h00 on the 27th Nov or 28th Nov as then Mr. Botes will be available. This must be confirmed i writing before 12h00 on the 27th Nov (Wednesday) 2019 or

Mr. Botes expect the outstanding amount of R4830 (R7500 - R2670) tp be paid into his bank account: by 17h00 on the 27th Nov. This must be confirmed i writing before 12h00 on the 27th Nov (Wednesday) 2019

The relationship has been irrevocably been damaged due to the service, communication and unwillingness to assist by MunnikPools. There is irregularities in the what is communicated and the time loss and cost incurred by Mr. Botes with trying to work with MunnikPools has caused a breakage in trust, and so Mr. Botes does not want MunnikPools to repair the damage done - a third party will rather be contacted.

If there is no actions taken on the outcome above, then: Mr. Botes will be forced to take a legal route to recover the money not paid back, with legal cost incurred. I truly hope we can find a amicable solution, as I believe neither party wants to work with the other party any longer.

Please see the history below:

History (All is in the mails to info@munnikpools.co.za and/or phone/SMS/Whatsapp records) 27 Sep 2019 quote was send for work to be rendered 02 Oct 2019 quote was accepted and repair was confirmed for 30 Oct or 31 Oct as Mr. Botes was travelling abroad 21 Oct 2019 Mr. Botes again contacted and confirmed that all is in order for work to happen @ 30 Oct (Again confirmed for work to commence @ around 09h00 in the morning as per mail) 30 Oct 2019 Mr. Botes made contact with MunnikPools as there is no work has commenced and no feedback. Mr. Botes was then informed that when job was given to do this morning, Amanda was informed that pump system was not ordered from Waterlinx 03 Nov 2019 Mr. Botes then laid a complained in regards to the fact that he now had to take a days leave to sit at home to wait for a job to be done, which was confirmed, and then to be informed after following up after work would have commenced that a decision was taken not to do the work as planning was not done before hand. Mr. Botes was very upset considering that he arranged with Munnik Pools for the specific day as this was the only date available - he was then informed that pump machine was already ordered but would need the deposit paid to collect - at which time deposit was immediately paid. The next available date when Mr. Botes was at home was on 19th Nov, this was confirmed with MunnikPools on 4 Nov This was again followed up on 18 Nov by Mr. Botes that all was in order and that work would commence @ 09h00 in the morning. Mr Botes again took a days leave for work to be done. 19 Nov 2019 Mr. Botes contacted Munnik Pools @ 10h26 informing Amanda that there is nobody there yet. At which time it was confirmed that George was only going to drop his teams off and come through immediately to do the job. 19 Nov 2019 @ 12h02 Mr. Botes again followed up as nobody was there George only pitched late in the afternoon after 14h00 if I recall (if need be can confirm) 19 Nov 2019 George left the team there for a hour, as they started breaking down the existing pump and cutting up piping for Jacuzzi which was going to be installed. They worked maybe 20min and then had no work to do so stood around waiting. George came back and started setting up the pool pump as per Inv. @ which time Mr. Botes was just informed that the Jacuzzi's pump system (that was ordered according to communication on 30 Oct) was not there. And he would only be able to come and install tomorrow. Mr. Botes informed George that he is working and would most likely only be available @ 14h00 to 15h00. George confirmed he will be here to sort out, as according to him it is not a big job. Mr. Botes then tested the pool pump the evening @ 20h00 to see if there was no leakages and if it worked. As he did not want the machine to go on in the morning when he went to work and there was a problem. There fittings installed leaked - at the filter system (the top), The salt cholorinator, and there was no pressure on the pump. When the machine is switched off and on then it is as if the water rumbles through the pipes but cant be pushed through. When you look in the pump then you can see very little water actually running into the pipe. Mr. Botes informed this to Munnik Pools Wed 20 Nov in the morning and requested if it is not possible to come sort out the pump earlier as his appointments moved and it would be better in the morning @ 11h00 or 12h00. He was informed yesterday Mr. Botes confirmed with George for repair @ 14h00 and he will be there @ 14h00. Mr. botes confirmed then that he can then only stay from 14h00 to 15h00 as per yesterday's discussion with George as that meeting cannot move. It was confirmed there is no problem. Mr. Botes phoned Munnik Pools @ 13h33 on 20 Nov to confirm George will be at home @ 14h00 as this is the only time available as Mr. Botes is then leaving on another trip. It was confirmed, he will be there. 14h25 Mr. Botes again phoned as nobody was there, Amanda then said she will find out. 14h40 Mr. Botes again phoned, Amanda then informed Mr. Botes that George is busy driving from Paarl. On which Mr. Botes replied, but this is unacceptable and it is now not 3rd time that agreement was broken by Munnik Pools, and he cannot work like this and expect his money back to get a reliant supplier. Amanda then informed that she will ask George to phone back. 14h46 George phoned Mr. Botes and informed him that he is going to leave Paarl now. Mr. Botes was very upset, as he needs to leave in less than 15min. In the end a decision is made to cancel the contract with MunnikPools as Mr. Botes Pool is now broken as the pump is not working and leaking, there is no Jacuzzi box. George informed Mr. Botes he has the box and he is on his way and can then leave the box for him at his house. Mr. Botes confirmed that the gates will be locked and alarm setup, so it cant be left there. A decision is then made and confirmed with George that Mr. Botes will stay 30min later till 15h30 - this was 14h49. @ 14h58 George phones back Mr. Botes and inform him he is not going to make 15h30 and would rather pay back the money. @ that time Mr. Botes confirmed with George that he is not going to pay for anything to do with the Jacuzzi as the work was not done as agreed, and there is no box. George then said he is going to charge for the work done on the Swimming Pool pump, on which Mr. Botes replied that the work was not done, the pool is in worst condition than it was left and that the reason for the repair of the pool was so that his wife could use the pool over the weekend when he was away with friends for her birthday. And that he will not pay for work that was not done. Mr. Botes agreed that George did replace the sand in the filter and that he would pay for that, but would require a invoice. 22 Nov 2019 @ 17h32 Mr. Botes requested proof of payment from MunnikPools. Amanda confirmed 18h23 that R5150 will be paid over on the 23rd Mr. Botes replied that he paid R7500 and would not pay R2350 for the work done (as it was not done as agreed and a 3rd party now has to repair the system) Amanda then confirmed that George also wants to charge Mr. Botes 10% handling fee for the Waterlinx system for cancelling. On 21h27 Amanda confirms that George will deduct only the sand filter service of R850. And if this is acceptable Mr. Botes confirmed then that the repayment amount should then be R6750 23 Nov @ 06h24 Amanda confirms that is correct and payment will be made today (23 Nov 2019) On 23 Nov 2019 there was a payment made of R2670.