MB
Morne B
Active since Sep 2014
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Istore TableBay Poor service (Istore App Poor service)
After receiving extremely poor service on previous dealings with Istore TableBay. I have now finally been in discussion with the App Istore. However the app person keeps stating they will phone you know. Then you sit with your phone and wait, for hours and no call. Then somewhere you miss a call in the day - no call back, no message and not retry a few minutes later from them. Then you have to follow up again. Then its the same repeat story, but they then just dont phone you - for days. I am now sitting on +96 hours since they said I will be contacted. And still no call back. This is for a Christmas gift that would have been in store the 4th/5th Dec. But never came. And now I get told it is "out of stock", but they will call with a solution. They just dont call you. Extremely poor service. If you can prevent them, my advice would be to do so. They ask a premium for a product - which should be made up with excellent service. But honestly this is the poorest service I have experienced from a company in 2024.
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16 months ago
Apple IStore TableBay (Western Cape, Sunningdale) Useless Service.
This is probably the worse service company ever. I had to go in to store - as you cannot phone anybody, you need to use a app where they take hours to revert. Then when I went in on 1 Dec 2024 to Table Bay IStore, I was told the watch I am searching for is not there, but there is in another store and they will order it for me. It should be here the Wed, which is the 4th Dec. I left it and eventually went back, after trying to get hold for assistance - but unable, on the 13th Dec, where again I was told they will make a plan and it should be here on the 17th/18th and they will phone. I made it clear that previously they said they will phone and never did. The employee promised he will make certain and he will handle. Again nothing happened. On the 20th Dec I had to be forced to use the App. Eventually this started working and I was told they will phone me. 16h55 I get phoned by the store, only to get told he will phone me in 2 mins. Till today still waiting for this call. I then used app the Saturday again. In afternoon, was told somebody will phone me now. I waited 30min, then had lunch. When back I did have missed calls (which later was told was them, phoning me to tell me there is no watch). Sunday I again contacted as after the missed calls no feedback. The Sunday nobody rep****. The Monday contacted again, and was then told they tried to phone me Saturday afternoon to tell me there is no watch. This is a Christmas gift. So if I was told 1 Dec there is no watch, I can make a plan. Telling me 23 Dec there is no watch is just pure uselessness from the whole company and all involved. Now I get told they will still phone me. This was now again a hour later. There is no number to phone and talk to branch. There is no human interaction to get issue resolved in time. You send a message and wait. I would honestly not recommend this company for anything. They are useless in respect to customer service, and your paying a premium for a product and expect exceptional service to be accompanied with it.
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33 months ago
AimX is not a Live trading platform, its only a Game.
It is critical to understand what AimX is offering, I made a serious error and had to pay for this for 6 months and would not want anybody else to go through the same situation. AimX contacts you continuously and is on your case to get you signed up. They pitch up and in end explain that there is zero cost, and they assist you with everything you pay a monthly fee to use their software. They explain they have communication system of SMS where each day you can invest on specific shares - done research on, and you have call center to assist. You make a deposit of R35k - and sales person explains this is your money and remains your money, and when you pass the 6 months this gets invested when account is live. Extremely pushy on sales to get you signed up, you then have a period to actually quite and get your money back - but first you need training, which they only give after period is done. So its a double bind and process must be *******. However, to go to court will cost more than going through 6 months. What actually happen: 1. After your signed up - no communication 2. The demo account is not live and you are instructed to only invest in certain shares. 3. You pay a monthly fee 4. If you grow account by 40% in 6 months then they take your R35k - it is not yours and is not being invested. They keep the money. 5. There is additional clauses that you cant cancel, and that there is a R2000 admin fee and R3000 additional fee for cancellation after the 6 months (this they luckily voided with me, but first charged it) 6. After "passing" obtaining 40%, they will assist you by directing you to your bank or another bank, as the trading platform is not via them (the demo account/ **** platform) but via bank institute. So in actual fact you can just go directly to bank - and dont need them. So in short, if you actually achieve 40% growth by investing where they say you must on the **** account, then they take your R35k and by then you would have paid 6 months monthly fees to use the **** platform. After that you must continue paying them for the platform where there are in actual fact real data and news - but this refers you to another site where you can just get the data for free in anycase. My advise is rather go to a professional offering full service. Go to your banks. I made the mistake and paid for being naïve and have to take it on the chin - you dont have to.
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34 months ago
Poor DSTV installation service - Clearsite Installations
This is a company that is based and accredited by DSTV for installations, however the service is extremely poor. Feedback is non existing, and even if you follow up several times they do not stick to agreement or even contact you back - they just do not pitch for appointment. This is my second interaction with company, the first was similar - but was able to stomach it. The last appointment, I confirmed installation on the Saturday for the coming Thursday @ 12h00. It was confirmed in writing. Then I followed up on the Thursday morning @ 10h00. Again confirmed. 12h18 I followed up where they where and there was excuses made. Then was given a time of 14h00 in writing and on call, this time they did not even do effort to contact and just did not pitch. I will not use them again, or recommend this company to anybody, as you cannot work with somebody that does not pitch - after you take off work for the job, and actually informed them your doing it. https://www.clearsite.co.za/dstv-installer-melkbosstrand/ Phone: 078 028 8837 Email: info@clearsite.co.za
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58 months ago
Poor Dentist service - Dental & Orthodontic Studios and Clinic (Cape Gate)
This is the worst service I have received from a Dental & Othodontic clinic, I had a terrible tooth ache the week of the 24th May, I struggled to get appointment and got a opening on Thursday, 10 June. (Basically 2 weeks later). I then made appointment for me and my wife and made double booking so that we can sort out the filling/ tooth ache at the appointment. When we arrived we where informed it is not possible - I was upset but had to accept, as I understood why it was not possible. I then got appointment the Monday, 14th June to extract a tooth. The appointment ran late, due to doctor sitting in mist - understood it is out of his control, weather was bad. Afterwards I had to go back in 5 days to remove stiches. But there was no appointment, so the assistant pushed me inbetween other appointments the following Monday. The monday as per my record, the appointment was 09h30 - inbetween appointments. Yet when I arrived they informed me I missed my appointment it was 09h00 - I did not agree, as I remembered that I was pushed inbetween appointments and the practice only open at 09h00. Yet I had to accept . My wife then had a appointment the Thursday, 24th to repair a filling. When she arrived no work was done on her - only her teeth cleaned, and the doctor left and did not attend to her. We made it clear we cannot drive up and down, and therefore make double bookings to ensure more work can be done - but basically nothing was done to her on the fillings. Both of us, are still sitting with sore teeth and now it is basically a month later. I then had my appointment to repair fillings, which has been the issue from day one - the sore tooth. The earliest appointment I could get was Friday, 9th July. I had to take the day off and again made a double booking as there was 2 fillings next to each other that provided pain. I specifically asked the receptionist to write this down in the book. The morning 09h00 I was sitting outside the practice, the receptionist arrives and informs me the Dr. has flu and is not coming in, she did not have my cell number on her phone - sorry. This is in general very poor service, and in isolation of one event you would understand. Life happens, but in general appointment s run late, there is no confirmation of appointments via technology, changes happen and patient must just accept and then wait several days for problems to be solved. I would not be able recommend this practice to anybody,
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78 months ago
Munnik Pools - Extremely Poor Service
Below is the last communication send to Munnik Pools in regards to the service received. I also had to pay a 3rd party organisation to repair the damage done on the system. No feedback is received from Munnik Pools. This is honestly very poor service, and a organisation that really does not honor commitments. Only advise I can give is dont use them, or if you use them dont make any payment in advance, ------------------------------------------------------------------------------------------ Good morning, I am writing this mail in regards to the service received on Inv#54 and the fact that service was not rendered as agreed and then money was deducted. Below is the history showing that MunnikPools has not kept their part of the agreement. The work that was supposed to be rendered was not done as agreed. MunnikPools was the party that in the end said they would rather pay back the money as they will not be able to honor their agreement, on which Mr. Botes accepted and confirmed what he is willing to pay. Confirmation on amount to be paid back was R6750 of the R7500 - this is agreed in writing. A amount of R2670 was then repaid (unilateral decision made by Munnik Pools) Outcome needed: Mr. Botes would like the Waterlinx pump system that was specially made on 30 Oct to be delivered to his house, 29 Hennop street, Langeberg Heights after 17h00 on the 27th Nov or 28th Nov as then Mr. Botes will be available. This must be confirmed i writing before 12h00 on the 27th Nov (Wednesday) 2019 or Mr. Botes expect the outstanding amount of R4830 (R7500 - R2670) tp be paid into his bank account: by 17h00 on the 27th Nov. This must be confirmed i writing before 12h00 on the 27th Nov (Wednesday) 2019 The relationship has been irrevocably been damaged due to the service, communication and unwillingness to assist by MunnikPools. There is irregularities in the what is communicated and the time loss and cost incurred by Mr. Botes with trying to work with MunnikPools has caused a breakage in trust, and so Mr. Botes does not want MunnikPools to repair the damage done - a third party will rather be contacted. If there is no actions taken on the outcome above, then: Mr. Botes will be forced to take a legal route to recover the money not paid back, with legal cost incurred. I truly hope we can find a amicable solution, as I believe neither party wants to work with the other party any longer. Please see the history below: History (All is in the mails to info@munnikpools.co.za and/or phone/SMS/Whatsapp records) 27 Sep 2019 quote was send for work to be rendered 02 Oct 2019 quote was accepted and repair was confirmed for 30 Oct or 31 Oct as Mr. Botes was travelling abroad 21 Oct 2019 Mr. Botes again contacted and confirmed that all is in order for work to happen @ 30 Oct (Again confirmed for work to commence @ around 09h00 in the morning as per mail) 30 Oct 2019 Mr. Botes made contact with MunnikPools as there is no work has commenced and no feedback. Mr. Botes was then informed that when job was given to do this morning, Amanda was informed that pump system was not ordered from Waterlinx 03 Nov 2019 Mr. Botes then laid a complained in regards to the fact that he now had to take a days leave to sit at home to wait for a job to be done, which was confirmed, and then to be informed after following up after work would have commenced that a decision was taken not to do the work as planning was not done before hand. Mr. Botes was very upset considering that he arranged with Munnik Pools for the specific day as this was the only date available - he was then informed that pump machine was already ordered but would need the deposit paid to collect - at which time deposit was immediately paid. The next available date when Mr. Botes was at home was on 19th Nov, this was confirmed with MunnikPools on 4 Nov This was again followed up on 18 Nov by Mr. Botes that all was in order and that work would commence @ 09h00 in the morning. Mr Botes again took a days leave for work to be done. 19 Nov 2019 Mr. Botes contacted Munnik Pools @ 10h26 informing Amanda that there is nobody there yet. At which time it was confirmed that George was only going to drop his teams off and come through immediately to do the job. 19 Nov 2019 @ 12h02 Mr. Botes again followed up as nobody was there George only pitched late in the afternoon after 14h00 if I recall (if need be can confirm) 19 Nov 2019 George left the team there for a hour, as they started breaking down the existing pump and cutting up piping for Jacuzzi which was going to be installed. They worked maybe 20min and then had no work to do so stood around waiting. George came back and started setting up the pool pump as per Inv. @ which time Mr. Botes was just informed that the Jacuzzi's pump system (that was ordered according to communication on 30 Oct) was not there. And he would only be able to come and install tomorrow. Mr. Botes informed George that he is working and would most likely only be available @ 14h00 to 15h00. George confirmed he will be here to sort out, as according to him it is not a big job. Mr. Botes then tested the pool pump the evening @ 20h00 to see if there was no leakages and if it worked. As he did not want the machine to go on in the morning when he went to work and there was a problem. There fittings installed leaked - at the filter system (the top), The salt cholorinator, and there was no pressure on the pump. When the machine is switched off and on then it is as if the water rumbles through the pipes but cant be pushed through. When you look in the pump then you can see very little water actually running into the pipe. Mr. Botes informed this to Munnik Pools Wed 20 Nov in the morning and requested if it is not possible to come sort out the pump earlier as his appointments moved and it would be better in the morning @ 11h00 or 12h00. He was informed yesterday Mr. Botes confirmed with George for repair @ 14h00 and he will be there @ 14h00. Mr. botes confirmed then that he can then only stay from 14h00 to 15h00 as per yesterday's discussion with George as that meeting cannot move. It was confirmed there is no problem. Mr. Botes phoned Munnik Pools @ 13h33 on 20 Nov to confirm George will be at home @ 14h00 as this is the only time available as Mr. Botes is then leaving on another trip. It was confirmed, he will be there. 14h25 Mr. Botes again phoned as nobody was there, Amanda then said she will find out. 14h40 Mr. Botes again phoned, Amanda then informed Mr. Botes that George is busy driving from Paarl. On which Mr. Botes replied, but this is unacceptable and it is now not 3rd time that agreement was broken by Munnik Pools, and he cannot work like this and expect his money back to get a reliant supplier. Amanda then informed that she will ask George to phone back. 14h46 George phoned Mr. Botes and informed him that he is going to leave Paarl now. Mr. Botes was very upset, as he needs to leave in less than 15min. In the end a decision is made to cancel the contract with MunnikPools as Mr. Botes Pool is now broken as the pump is not working and leaking, there is no Jacuzzi box. George informed Mr. Botes he has the box and he is on his way and can then leave the box for him at his house. Mr. Botes confirmed that the gates will be locked and alarm setup, so it cant be left there. A decision is then made and confirmed with George that Mr. Botes will stay 30min later till 15h30 - this was 14h49. @ 14h58 George phones back Mr. Botes and inform him he is not going to make 15h30 and would rather pay back the money. @ that time Mr. Botes confirmed with George that he is not going to pay for anything to do with the Jacuzzi as the work was not done as agreed, and there is no box. George then said he is going to charge for the work done on the Swimming Pool pump, on which Mr. Botes replied that the work was not done, the pool is in worst condition than it was left and that the reason for the repair of the pool was so that his wife could use the pool over the weekend when he was away with friends for her birthday. And that he will not pay for work that was not done. Mr. Botes agreed that George did replace the sand in the filter and that he would pay for that, but would require a invoice. 22 Nov 2019 @ 17h32 Mr. Botes requested proof of payment from MunnikPools. Amanda confirmed 18h23 that R5150 will be paid over on the 23rd Mr. Botes replied that he paid R7500 and would not pay R2350 for the work done (as it was not done as agreed and a 3rd party now has to repair the system) Amanda then confirmed that George also wants to charge Mr. Botes 10% handling fee for the Waterlinx system for cancelling. On 21h27 Amanda confirms that George will deduct only the sand filter service of R850. And if this is acceptable Mr. Botes confirmed then that the repayment amount should then be R6750 23 Nov @ 06h24 Amanda confirms that is correct and payment will be made today (23 Nov 2019) On 23 Nov 2019 there was a payment made of R2670.
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85 months ago
Unethical Kellogg's hiding the information of ingredients in cereals
I requested from Kellogg's feedback on which products (Cereal) is Vegan and which are not, as the labels is not clear and there has been newspaper articles stating there is Animal derived products in cereals not specified clearly. The Cereal does not state Vegan, Vegetarian and/or which is the origin of the ingredients. So it is impossible to read the label to specifically know what is in the product. I have now requested feedback from Kellogg's customer service department for the last +- 20 days. After they state they will reply within 48 hours. Logged the following requests: ********** 57A (03/30) ********** 58A (04/05) Then they replied the 5th with a random answer, not answering my question. The question being what cereal is Vegan and which are not, as the labelling is not clear. There has been newspaper articles in UK stating that Kellogg's is using Wool fat in the cereal - which is a animal derived product and therefore excludes the product from being Vegan. On the label however does not state Woolfat. Therefore my question to them. I only received a generic reply: "Thank you for your email and I apologise for the late response. We understand your concern and interest in avoiding ingredients from animal sources. Many of our foods are either vegetarian or vegan but they are not always labelled as such. Because people have individualized preferences, we think it’s best to read the label to determine" I then replied again, stating my concern and asking just to confirm for me what lines are Vegan and which are not. Again requested further feedback and why (04/08) ********** 49A Again - generic system reply: "Thank you for your email and I apologise for the late response. We understand your concern and interest in avoiding ingredients from animal sources. Many of our foods are either vegetarian or vegan but they are not always labelled as such. Because people have individualized preferences, we think it’s best to read the label to determine" Again requested further feedback and why: (04/10) ********** 84A (since then no feedback has been given). The company is unethical and I am currently scared for what is actually in the products as the QC system is clearly faulty or something is being hidden. All I requested is to confirm which cereal is Vegan (no animal products) and which not. If they are not even willing to divulge this who is not saying that there is not *** products in - unsuitable for Muslim religion, or other products not suitable for human consumption. I am asking for assistance to give me the opportunity to purchase the product, however information is being kept away.
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Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)