MW
Muscle Works
Unclaimed Business
MW
Muscle Works
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(0%)
4(50%)
3(0%)
2(50%)
1(0%)
5(0%)
4(50%)
3(0%)
2(50%)
1(0%)
Frequently Asked Questions About Muscle Works
Muscle Works has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Muscle Works across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJSD
Juan Smit-van Dyk
1 reviews | Active since Jan 2020
11 Dec 2025, 18:53
Disappointed with flavour of Creamy Vanilla Whey - no response from Muscle Works
I’ve been a loyal Muscle Works customer for over a year and generally love the products. This is the first issue I’ve had. I bought a 2kg tub of 100% Whey Protein in Creamy Vanilla flavour from Takealot (order #196102237, delivered 25 November 2025). Manufacturing date 03/11/2025, best before 03/05/2027. When I opened it and mixed a shake, it tasted completely unsweetened - very plain, with no vanilla or sweetness at all. The seal was intact, no odd smells or lumps, so it seems like a possible batch problem with the flavouring or sweetener. I emailed the company on 9 December explaining the issue. I also sent them an Instagram message on 10 December and a follow-up email today (11 December), but haven’t had any reply. It’s a shame because I really like their products otherwise, but the lack of response has left me stuck with a tub I can’t use. Hoping they see this and get in touch.
Helpful (0)
|Replies (0)JSD
Juan Smit-van Dyk
1 reviews | Active since Jan 2020
11 Dec 2025, 18:53
Disappointed with flavour of Creamy Vanilla Whey - no response from Muscle Works
I’ve been a loyal Muscle Works customer for over a year and generally love the products. This is the first issue I’ve had. I bought a 2kg tub of 100% Whey Protein in Creamy Vanilla flavour from Takealot (order #196102237, delivered 25 November 2025). Manufacturing date 03/11/2025, best before 03/05/2027. When I opened it and mixed a shake, it tasted completely unsweetened - very plain, with no vanilla or sweetness at all. The seal was intact, no odd smells or lumps, so it seems like a possible batch problem with the flavouring or sweetener. I emailed the company on 9 December explaining the issue. I also sent them an Instagram message on 10 December and a follow-up email today (11 December), but haven’t had any reply. It’s a shame because I really like their products otherwise, but the lack of response has left me stuck with a tub I can’t use. Hoping they see this and get in touch.
0
Replies (0)LI
Lance I
1 reviews | Active since Jan 2020
1 Dec 2025, 13:34
Undelivered product
I placed an order with Muscle Works, Order Number 101198, and paid for two (2) separate supplement items. I received the delivery today, but the package was incomplete. I paid for: Testosterone Plant-Based Protein Builder I only received the following item: Testosterone The Plant-Based Protein Builder is completely missing from the delivery. I have been attempting to contact the manufacturer directly but have been unsuccessful in finding a publicly listed phone number. I sent an email, but no response. I require Muscle Works to immediately investigate this error and arrange for the dispatch of the missing Plant-Based Protein Builder to fulfill my paid order. I expect a prompt response and a resolution plan, including the new tracking details for the missing item. Thank you. Customer Name: [Your Full Name] Order Number: 101198
Helpful (0)
|Replies (0)LI
Lance I
1 reviews | Active since Jan 2020
1 Dec 2025, 13:34
Undelivered product
I placed an order with Muscle Works, Order Number 101198, and paid for two (2) separate supplement items. I received the delivery today, but the package was incomplete. I paid for: Testosterone Plant-Based Protein Builder I only received the following item: Testosterone The Plant-Based Protein Builder is completely missing from the delivery. I have been attempting to contact the manufacturer directly but have been unsuccessful in finding a publicly listed phone number. I sent an email, but no response. I require Muscle Works to immediately investigate this error and arrange for the dispatch of the missing Plant-Based Protein Builder to fulfill my paid order. I expect a prompt response and a resolution plan, including the new tracking details for the missing item. Thank you. Customer Name: [Your Full Name] Order Number: 101198
0
Replies (0)AB
Armant B
1 reviews | Active since Jan 2020
2 Aug 2024, 05:14
Muscle Works *Worst Ever*
I Placed and paid for a order on the 19th Jully 2024. Order confirmation was sent, payment was done. A week later I sent my first email to the customer care (info) email. I sent msg on there FB page I kept sending emails daily to try and get some sort of feedback. Today is the 2nd Aug 2024 still no deilvery and no feedback from them. I have all the proof that my order was placed and emails and FB msg was sent. No delivery note to confirm that i got my order. So money lost, no order snd zero feebdack from a Company that shows on there sight they do things correct. What a upset.. Worst Company EVER.... I WILL NEVER BUY FROM THEM AGAIN. BUNCH OF *******.
Helpful (0)
|Replies (0)AB
Armant B
1 reviews | Active since Jan 2020
2 Aug 2024, 05:14
Muscle Works *Worst Ever*
I Placed and paid for a order on the 19th Jully 2024. Order confirmation was sent, payment was done. A week later I sent my first email to the customer care (info) email. I sent msg on there FB page I kept sending emails daily to try and get some sort of feedback. Today is the 2nd Aug 2024 still no deilvery and no feedback from them. I have all the proof that my order was placed and emails and FB msg was sent. No delivery note to confirm that i got my order. So money lost, no order snd zero feebdack from a Company that shows on there sight they do things correct. What a upset.. Worst Company EVER.... I WILL NEVER BUY FROM THEM AGAIN. BUNCH OF *******.
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Replies (0)MM
Musawenkosi M
1 reviews | Active since Jan 2020
16 Feb 2024, 09:23
Extremely Disappointed with Muscleworks' Poor Customer Service and Delivery
Rating: ★☆☆☆☆ I recently had a highly frustrating experience with Muscleworks, and I feel compelled to share my disappointment. I placed an order with them, hoping for a smooth and timely delivery of my products. Unfortunately, it has been 10 days since my purchase, and I have yet to receive my order. What adds insult to injury is the complete lack of communication from Muscleworks. Despite reaching out to them via email and social media platforms, I have not received a single response. This lack of responsiveness is deeply concerning and unprofessional. As a customer, I expect a certain level of attention and care, especially when encountering issues with a purchase. Adding to my frustration, there is no way to track my order, nor can I contact the company by phone. This lack of accessibility further compounds the problem and leaves me feeling helpless and uncertain about the status of my order. Another significant cause for concern is the inability to obtain a refund. Muscleworks' policy should provide a clear and straightforward process for refunds, but unfortunately, that is not the case. It is deeply unfair to leave customers without an option for reimbur*****t, especially when they have not received the products they paid for. Overall, my experience with Muscleworks has been incredibly disappointing. The lack of communication, absence of tracking options, and inability to secure a refund have left me feeling frustrated and dissatisfied. I strongly urge potential customers to consider these issues before making a purchase with Muscleworks.
Helpful (0)
|Replies (0)MM
Musawenkosi M
1 reviews | Active since Jan 2020
16 Feb 2024, 09:23
Extremely Disappointed with Muscleworks' Poor Customer Service and Delivery
Rating: ★☆☆☆☆ I recently had a highly frustrating experience with Muscleworks, and I feel compelled to share my disappointment. I placed an order with them, hoping for a smooth and timely delivery of my products. Unfortunately, it has been 10 days since my purchase, and I have yet to receive my order. What adds insult to injury is the complete lack of communication from Muscleworks. Despite reaching out to them via email and social media platforms, I have not received a single response. This lack of responsiveness is deeply concerning and unprofessional. As a customer, I expect a certain level of attention and care, especially when encountering issues with a purchase. Adding to my frustration, there is no way to track my order, nor can I contact the company by phone. This lack of accessibility further compounds the problem and leaves me feeling helpless and uncertain about the status of my order. Another significant cause for concern is the inability to obtain a refund. Muscleworks' policy should provide a clear and straightforward process for refunds, but unfortunately, that is not the case. It is deeply unfair to leave customers without an option for reimbur*****t, especially when they have not received the products they paid for. Overall, my experience with Muscleworks has been incredibly disappointing. The lack of communication, absence of tracking options, and inability to secure a refund have left me feeling frustrated and dissatisfied. I strongly urge potential customers to consider these issues before making a purchase with Muscleworks.
0
Replies (0)MM
Musawenkosi M
1 reviews | Active since Jan 2020
12 Feb 2024, 08:46
Poor Service and disregard for customers
These people are so unreliable. Made a purchase exactly 7 days ago, have sent them tons of emails and messages on their social media platforms regarding my order and they have not responded to a single one. There is no other way of contacting them and you can't even track your order. Their service is quite disgraceful and they clearly don't care about their customers. They say deliveries will be done within 72 hours which is 3 days, but here I am 7 days later and still not even an update. I am really disappointed 😞
Helpful (0)
|Replies (0)MM
Musawenkosi M
1 reviews | Active since Jan 2020
12 Feb 2024, 08:46
Poor Service and disregard for customers
These people are so unreliable. Made a purchase exactly 7 days ago, have sent them tons of emails and messages on their social media platforms regarding my order and they have not responded to a single one. There is no other way of contacting them and you can't even track your order. Their service is quite disgraceful and they clearly don't care about their customers. They say deliveries will be done within 72 hours which is 3 days, but here I am 7 days later and still not even an update. I am really disappointed 😞
0
Replies (0)DR
Daniel R
1 reviews | Active since Jan 2020
5 Feb 2024, 05:13
Muscle works; muscleworks.co.za are ****mers
Ordered a bag of whey protein from them through takelaot, they replaced it with their own cheaper house brand product and just slapped the other product's price tag over it.
Helpful (0)
|Replies (0)