M1
Museum 1783, Venice
Unclaimed Business
M1
Museum 1783, Venice
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Chris O
1 reviews | Active since Jan 2020
3 Dec 2019, 07:36
AVOID MUSEUM 1783, VENICE
I made a booking via booking.com on 6 Nov 2019 for a hotel called Museum 1783 in Venice at EUR170. Free cancellation policy before 8 Nov 12am Venice time. I realised my friend made another booking so we were double booked and I cancelled the booking at 1am Venice time on 9 Nov, exactly 1 hour too late for free cancellation. I immediately informed Booking.com as well as the hotel and kindly requested a refund. They did not respond, only after the second request on 11 Nov did I receive feedback from the hotel in Italian that they will not refund as it is their policy! 1 hour too late and not even open for negotiation. Then when I tried to rebook my cancellation, the hotel was fully booked for those dates so they double money! Booking.com advised they will refund their cost of EUR40, which I received back. EUR170 is a lot of money for South African currency and I find this attitude disgusting to rip people off.
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Chris O
1 reviews | Active since Jan 2020
3 Dec 2019, 07:36
AVOID MUSEUM 1783, VENICE
I made a booking via booking.com on 6 Nov 2019 for a hotel called Museum 1783 in Venice at EUR170. Free cancellation policy before 8 Nov 12am Venice time. I realised my friend made another booking so we were double booked and I cancelled the booking at 1am Venice time on 9 Nov, exactly 1 hour too late for free cancellation. I immediately informed Booking.com as well as the hotel and kindly requested a refund. They did not respond, only after the second request on 11 Nov did I receive feedback from the hotel in Italian that they will not refund as it is their policy! 1 hour too late and not even open for negotiation. Then when I tried to rebook my cancellation, the hotel was fully booked for those dates so they double money! Booking.com advised they will refund their cost of EUR40, which I received back. EUR170 is a lot of money for South African currency and I find this attitude disgusting to rip people off.
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