I am paying for the device that is still with them.

On Saturday the 9th of December 2023 I went to Davenport Square for a new contract and I was assisted by Mohammed who told me that they are out of stock but he placed an order for me. While I was at Musgrave doing some groceries I decided to visit the MTN store there to check if they have stock. When I arrived there I was assisted by Slindile Mdubulo who told me that they have stock of what I was looking for and I informed her that I had already asked Mohammed from Davenport to place an order. She said she can cancel that order and place a new one for me to which I agreed.

The deal that I was looking for was the Honor x9a and Honor x6 deal or the Sumsung S22 deal for a period of 36 months at R389 pm. Slindile Mdubulo at Musgrave then convinced me to take the Honor90lite because it was a better phone in that it had much powerful camera than the phones I originally wanted. I trusted her advice because I trust MTN service in general as I have been an MTN customer for a while now. However, when I got home, after unboxing the phone I realised that the camera of the phone was not how Slindile had described it to me.

So the following day I called Slindile and she advised me to go to my nearest MTN branch which is Southway Mall. When I arrived there they checked the phone and told me to return it to Musgrave MTN. I then called Slindile again to inform her about this and she told me to bring back both phones so that she can change them and give me phones that I wanted in the first place. I went to MTN Musgrave on the 11th of December and they told me to return the following day because they had loadshedding. I went again to MTN Musgrave on the 12th of December and they told me that the phone needs settings in order for the camera to work properly and that the Honor technicial will fix it for me. I went back to Musgrave MTN on the 14th of December so that the Honor technician could fix the camera as promised but he was not there and I didn’t understand why is the new phone needs to be settings.

On that very same day Slindile deviated from what she had originally said to me. She told me that she cant change the phones because MTN does not allow that. According to my knowledge, a phone that has a warranty can be returned by the customer if he/she is not happy with the product as long as I return it within the prescribed period. I really feel as if I was intentionally misled by Slindile who also had a very bad attitude towards me. It was as if she had a personal score that she wanted to settle against me. I am now stuck with a phone for three years, a phone that I did not want and a phone that I was misled into buying. Ive been an MTN client for almost 8 years now and this has never happened before. I feel like I didn’t get the value for my money and that is low for a big company such as MTN. the phones are not with me anymore I never even used those phones and they still debit . I left them with Slindile at Musgrave MTN. The remedy that im seeking is for MTN Musgrave to change my device from that Hono90lite to Sumsung s22 and I believe that is possible. I shouldn’t have to go through such in order to do something so simple and straight forward. Your speedy assistance would be appreciated in this regard.

On the 28th of December 2023 I sent the email to Verinia De Gee regarding to this matter she promised to get back to me after she returns to work from her annual leave. However, she did not return to me. All of this has been very stressful to me. Ive made up my mind and I just want to cancel the contract because I think that’s the best way to just end of all of this. Ive already been debited twice and im paying for devices that are not In my possession. The manager from Musgrave MTN told me that even if I leave the devices with them, ill still have to pay for them and if I don’t she threatened me with blacklisting me. MY NUMBER IS 0834584556