MC
Musgrave Centre
Unclaimed Business
MC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Musgrave Centre
Musgrave Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Musgrave Centre across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
Razina B
1 reviews | Active since Jan 2020
7 Feb 2026, 10:40
Terrible service at Musgrave Centre
Terrible parking layout and an extremely poor payment system. I scanned my ticket at the pay station, it read the ticket and displayed “thank you,” which indicated that no payment was required. However, when I reached the boom gate, it instructed me to go back and pay. When I asked for assistance, the lady at the pay station office told me to reverse, which was not possible due to the bad parking layout. She then expected me to leave my children alone in the car while I went back to pay, which is completely unacceptable. At better malls, such as Pavilion, staff assist immediately in situations like this and do so politely. Unfortunately, the service at Musgrave Centre was unhelpful and rude. Very disappointing experience.
Helpful (0)
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Razina B
1 reviews | Active since Jan 2020
7 Feb 2026, 10:40
Terrible service at Musgrave Centre
Terrible parking layout and an extremely poor payment system. I scanned my ticket at the pay station, it read the ticket and displayed “thank you,” which indicated that no payment was required. However, when I reached the boom gate, it instructed me to go back and pay. When I asked for assistance, the lady at the pay station office told me to reverse, which was not possible due to the bad parking layout. She then expected me to leave my children alone in the car while I went back to pay, which is completely unacceptable. At better malls, such as Pavilion, staff assist immediately in situations like this and do so politely. Unfortunately, the service at Musgrave Centre was unhelpful and rude. Very disappointing experience.
0
Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
18 Dec 2024, 08:26
Wimpy Musgrave Centre
Two of us popped into Wimpy Musgrave for brunch and both ordered the special of burger and chips with a soda. The service was fair but the waitron who attended to us was very distracted and just doing her job! The burgers were not up to scratch as they were over cooked and very dry. Due to the noise made by the staff shouting and shrieking with laughter at the front desk and kitchen, my husband and I couldn't wait to get out of the place. We are very tolerant folk and prepared to turn a blind eye to most things of this nature. However, the noise perpetrated by the staff was on a different level that day and as customers, we are allowed to bring it to the attention of the manager who was nowhere to be seen. I might mention that the same thing happened to us at Wimpy Windermere about a year ago. We have never been back and won't be patronising either Musgrave or Windermere any time soon.
Helpful (0)
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Lindsay J
1 reviews | Active since Jan 2020
18 Dec 2024, 08:26
Wimpy Musgrave Centre
Two of us popped into Wimpy Musgrave for brunch and both ordered the special of burger and chips with a soda. The service was fair but the waitron who attended to us was very distracted and just doing her job! The burgers were not up to scratch as they were over cooked and very dry. Due to the noise made by the staff shouting and shrieking with laughter at the front desk and kitchen, my husband and I couldn't wait to get out of the place. We are very tolerant folk and prepared to turn a blind eye to most things of this nature. However, the noise perpetrated by the staff was on a different level that day and as customers, we are allowed to bring it to the attention of the manager who was nowhere to be seen. I might mention that the same thing happened to us at Wimpy Windermere about a year ago. We have never been back and won't be patronising either Musgrave or Windermere any time soon.
0
Replies (0)RT
Rita T
1 reviews | Active since Jan 2020
5 Mar 2024, 08:23
APATHETIC SERVICE BY FLIGHT CENTRE
My name is Rita Tooray. I am 67years old and a pensioner. I taught for 40 years and retired in 2017. Last year in March my husband and I decided to go to George in the Western Cape for a holiday of 10 days, with our daughter who teaches in George. We did not want the hassle of dealing with cancelled flights etc so we decided to buy our air tickets from Flight Centre at the Musgrave Centre branch ( even though we could have gotten our tickets much cheaper if we purchased them online.) This was because if we had any problems with the airline it would be handled by Flight Centre. We were so wrong. We were booked on SAA which used its plane from Durban to Johannesburg and booked us on their partner airline CEMAIR from Johannesburg to George. Our onward trip went well. On our return trip we were to fly back to Johannesburg at 11am on the 6th of April 2023. We were ar the airport at nine. Just prior to boarding we were informed that there was a mechanical problem with the plane and that the flight was postponed to 2pm (I think). There was much confusion in that small airport at that time because there were people who had to be in Johannesburg that morning and they were upset. We went to the CEMAIR desk where we were advised to cancel our flight and book with Safair. Some people did that, I think, but we opted to wait until 2 pm. Prior to boarding, we were told that they were still waiting for a part and that the plane was not fixed. The flight was then postponed to 6 pm. At this time, there were no flights going to Johannesburg until the next day. We then went back to the CEMAIR desk and told them to change our tickets to the first flight the next morning. We were very tired and hungry and we needed to rest. My husband is a diabetic and he was feeling unwell. We called our daughter to pick us up and spent the night at her place. This was a great deal of inconvenience for everyone. The next morning we were back at the airport at 9 because our flight was to leave at 11. We went to the CEMAIR desk to confirm our flight out, only to be told that the mechanical problem was still not sorted. The lady at the desk assured us that if we cancel our flight and book with another airline, Flight Centre would get our money back for us. So we did just that. We flew on SAFAIR back to Johannesburg and on SAA from Johannesburg to Durban. Two days later we went to FLIGHT CENTRE and we told them our story. We provided proof in the form of our boarding passes and receipt for the purchase of 2 return tickets on SAFAIR from George to Johannesburg. They sent an email to SAA and requested the refund for that part of the trip. We got no response from them and we got no refund.for weeks on end. I, either emailed Flight Centre or I went there. The only effort they made to get my refund was to send emails to SAA and forward me to show that they were trying. I asked them to phone the airline so that they can talk to a person and get answers but they didn't , to my knowledge. Eventually, much later, we were told that they received R1200 as a refund. The money was in the Flight Centre bank account . The consultant who dealt with us was Wendy L. She told us that it was less than half the amount that was due to us and that she would get the rest. The R1200 was refunded to us months later. We had paid Flight Centre over R15000 for the tickets to George from Durban. We never heard from her. I practically hounded her by phone calls or visits to the branch When I made no contact with her she just sat back and did nothing. I have all the email communication with her to date. I then decided to contact Cemair myself. I spoke to a woman at customer care. She was sympathetic. She told me that Cemair may not want to address this issue with me because I am a third party and that FLIGHT CENTRE should be the one to gt my refund back.She told me that there was not much that she could do. She asked me to speak to Martin who was the manager at the Durban branch. She also asked me to send all the information to her personal email, to customer care, to the accounts department of Cemair and to Martin. She gave me all the email addresses. I did as she suggested. When I called to speak to Martin I was told that he was in a meeting and that he would call me back. He never did and neither did I receive any reply to the 4 emails. Last week I went to FLIGHT CENTRE. Wendy, once again, sent an email and promised to send me the response by the afternoon. It never came. I went back this Monday. She told me that SAA said that te R1200 was all the refund that they are prepared to give me and a whole lot of other garbage . I asked her to forward me the response from SAA. She said that she will do so later because she was busy with a client. I did not receive the email and our deduction is that they could be trying to get rid of me and the problem . It would be appreciated if we could get som assistance with this matter. Thank you kindly Rita Tooray
Helpful (0)
|Replies (0)RT
Rita T
1 reviews | Active since Jan 2020
5 Mar 2024, 08:23
APATHETIC SERVICE BY FLIGHT CENTRE
My name is Rita Tooray. I am 67years old and a pensioner. I taught for 40 years and retired in 2017. Last year in March my husband and I decided to go to George in the Western Cape for a holiday of 10 days, with our daughter who teaches in George. We did not want the hassle of dealing with cancelled flights etc so we decided to buy our air tickets from Flight Centre at the Musgrave Centre branch ( even though we could have gotten our tickets much cheaper if we purchased them online.) This was because if we had any problems with the airline it would be handled by Flight Centre. We were so wrong. We were booked on SAA which used its plane from Durban to Johannesburg and booked us on their partner airline CEMAIR from Johannesburg to George. Our onward trip went well. On our return trip we were to fly back to Johannesburg at 11am on the 6th of April 2023. We were ar the airport at nine. Just prior to boarding we were informed that there was a mechanical problem with the plane and that the flight was postponed to 2pm (I think). There was much confusion in that small airport at that time because there were people who had to be in Johannesburg that morning and they were upset. We went to the CEMAIR desk where we were advised to cancel our flight and book with Safair. Some people did that, I think, but we opted to wait until 2 pm. Prior to boarding, we were told that they were still waiting for a part and that the plane was not fixed. The flight was then postponed to 6 pm. At this time, there were no flights going to Johannesburg until the next day. We then went back to the CEMAIR desk and told them to change our tickets to the first flight the next morning. We were very tired and hungry and we needed to rest. My husband is a diabetic and he was feeling unwell. We called our daughter to pick us up and spent the night at her place. This was a great deal of inconvenience for everyone. The next morning we were back at the airport at 9 because our flight was to leave at 11. We went to the CEMAIR desk to confirm our flight out, only to be told that the mechanical problem was still not sorted. The lady at the desk assured us that if we cancel our flight and book with another airline, Flight Centre would get our money back for us. So we did just that. We flew on SAFAIR back to Johannesburg and on SAA from Johannesburg to Durban. Two days later we went to FLIGHT CENTRE and we told them our story. We provided proof in the form of our boarding passes and receipt for the purchase of 2 return tickets on SAFAIR from George to Johannesburg. They sent an email to SAA and requested the refund for that part of the trip. We got no response from them and we got no refund.for weeks on end. I, either emailed Flight Centre or I went there. The only effort they made to get my refund was to send emails to SAA and forward me to show that they were trying. I asked them to phone the airline so that they can talk to a person and get answers but they didn't , to my knowledge. Eventually, much later, we were told that they received R1200 as a refund. The money was in the Flight Centre bank account . The consultant who dealt with us was Wendy L. She told us that it was less than half the amount that was due to us and that she would get the rest. The R1200 was refunded to us months later. We had paid Flight Centre over R15000 for the tickets to George from Durban. We never heard from her. I practically hounded her by phone calls or visits to the branch When I made no contact with her she just sat back and did nothing. I have all the email communication with her to date. I then decided to contact Cemair myself. I spoke to a woman at customer care. She was sympathetic. She told me that Cemair may not want to address this issue with me because I am a third party and that FLIGHT CENTRE should be the one to gt my refund back.She told me that there was not much that she could do. She asked me to speak to Martin who was the manager at the Durban branch. She also asked me to send all the information to her personal email, to customer care, to the accounts department of Cemair and to Martin. She gave me all the email addresses. I did as she suggested. When I called to speak to Martin I was told that he was in a meeting and that he would call me back. He never did and neither did I receive any reply to the 4 emails. Last week I went to FLIGHT CENTRE. Wendy, once again, sent an email and promised to send me the response by the afternoon. It never came. I went back this Monday. She told me that SAA said that te R1200 was all the refund that they are prepared to give me and a whole lot of other garbage . I asked her to forward me the response from SAA. She said that she will do so later because she was busy with a client. I did not receive the email and our deduction is that they could be trying to get rid of me and the problem . It would be appreciated if we could get som assistance with this matter. Thank you kindly Rita Tooray
0
Replies (0)NM
Nokwethemba M
1 reviews | Active since Jan 2020
30 Jan 2024, 05:57
I am paying for the device that is still with them.
On Saturday the 9th of December 2023 I went to Davenport Square for a new contract and I was assisted by Mohammed who told me that they are out of stock but he placed an order for me. While I was at Musgrave doing some groceries I decided to visit the MTN store there to check if they have stock. When I arrived there I was assisted by Slindile Mdubulo who told me that they have stock of what I was looking for and I informed her that I had already asked Mohammed from Davenport to place an order. She said she can cancel that order and place a new one for me to which I agreed. The deal that I was looking for was the Honor x9a and Honor x6 deal or the Sumsung S22 deal for a period of 36 months at R389 pm. Slindile Mdubulo at Musgrave then convinced me to take the Honor90lite because it was a better phone in that it had much powerful camera than the phones I originally wanted. I trusted her advice because I trust MTN service in general as I have been an MTN customer for a while now. However, when I got home, after unboxing the phone I realised that the camera of the phone was not how Slindile had described it to me. So the following day I called Slindile and she advised me to go to my nearest MTN branch which is Southway Mall. When I arrived there they checked the phone and told me to return it to Musgrave MTN. I then called Slindile again to inform her about this and she told me to bring back both phones so that she can change them and give me phones that I wanted in the first place. I went to MTN Musgrave on the 11th of December and they told me to return the following day because they had loadshedding. I went again to MTN Musgrave on the 12th of December and they told me that the phone needs settings in order for the camera to work properly and that the Honor technicial will fix it for me. I went back to Musgrave MTN on the 14th of December so that the Honor technician could fix the camera as promised but he was not there and I didn’t understand why is the new phone needs to be settings. On that very same day Slindile deviated from what she had originally said to me. She told me that she cant change the phones because MTN does not allow that. According to my knowledge, a phone that has a warranty can be returned by the customer if he/she is not happy with the product as long as I return it within the prescribed period. I really feel as if I was intentionally misled by Slindile who also had a very bad attitude towards me. It was as if she had a personal score that she wanted to settle against me. I am now stuck with a phone for three years, a phone that I did not want and a phone that I was misled into buying. Ive been an MTN client for almost 8 years now and this has never happened before. I feel like I didn’t get the value for my money and that is low for a big company such as MTN. the phones are not with me anymore I never even used those phones and they still debit . I left them with Slindile at Musgrave MTN. The remedy that im seeking is for MTN Musgrave to change my device from that Hono90lite to Sumsung s22 and I believe that is possible. I shouldn’t have to go through such in order to do something so simple and straight forward. Your speedy assistance would be appreciated in this regard. On the 28th of December 2023 I sent the email to Verinia De Gee regarding to this matter she promised to get back to me after she returns to work from her annual leave. However, she did not return to me. All of this has been very stressful to me. Ive made up my mind and I just want to cancel the contract because I think that’s the best way to just end of all of this. Ive already been debited twice and im paying for devices that are not In my possession. The manager from Musgrave MTN told me that even if I leave the devices with them, ill still have to pay for them and if I don’t she threatened me with blacklisting me. MY NUMBER IS 0834584556
Helpful (0)
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Nokwethemba M
1 reviews | Active since Jan 2020
30 Jan 2024, 05:57
I am paying for the device that is still with them.
On Saturday the 9th of December 2023 I went to Davenport Square for a new contract and I was assisted by Mohammed who told me that they are out of stock but he placed an order for me. While I was at Musgrave doing some groceries I decided to visit the MTN store there to check if they have stock. When I arrived there I was assisted by Slindile Mdubulo who told me that they have stock of what I was looking for and I informed her that I had already asked Mohammed from Davenport to place an order. She said she can cancel that order and place a new one for me to which I agreed. The deal that I was looking for was the Honor x9a and Honor x6 deal or the Sumsung S22 deal for a period of 36 months at R389 pm. Slindile Mdubulo at Musgrave then convinced me to take the Honor90lite because it was a better phone in that it had much powerful camera than the phones I originally wanted. I trusted her advice because I trust MTN service in general as I have been an MTN customer for a while now. However, when I got home, after unboxing the phone I realised that the camera of the phone was not how Slindile had described it to me. So the following day I called Slindile and she advised me to go to my nearest MTN branch which is Southway Mall. When I arrived there they checked the phone and told me to return it to Musgrave MTN. I then called Slindile again to inform her about this and she told me to bring back both phones so that she can change them and give me phones that I wanted in the first place. I went to MTN Musgrave on the 11th of December and they told me to return the following day because they had loadshedding. I went again to MTN Musgrave on the 12th of December and they told me that the phone needs settings in order for the camera to work properly and that the Honor technicial will fix it for me. I went back to Musgrave MTN on the 14th of December so that the Honor technician could fix the camera as promised but he was not there and I didn’t understand why is the new phone needs to be settings. On that very same day Slindile deviated from what she had originally said to me. She told me that she cant change the phones because MTN does not allow that. According to my knowledge, a phone that has a warranty can be returned by the customer if he/she is not happy with the product as long as I return it within the prescribed period. I really feel as if I was intentionally misled by Slindile who also had a very bad attitude towards me. It was as if she had a personal score that she wanted to settle against me. I am now stuck with a phone for three years, a phone that I did not want and a phone that I was misled into buying. Ive been an MTN client for almost 8 years now and this has never happened before. I feel like I didn’t get the value for my money and that is low for a big company such as MTN. the phones are not with me anymore I never even used those phones and they still debit . I left them with Slindile at Musgrave MTN. The remedy that im seeking is for MTN Musgrave to change my device from that Hono90lite to Sumsung s22 and I believe that is possible. I shouldn’t have to go through such in order to do something so simple and straight forward. Your speedy assistance would be appreciated in this regard. On the 28th of December 2023 I sent the email to Verinia De Gee regarding to this matter she promised to get back to me after she returns to work from her annual leave. However, she did not return to me. All of this has been very stressful to me. Ive made up my mind and I just want to cancel the contract because I think that’s the best way to just end of all of this. Ive already been debited twice and im paying for devices that are not In my possession. The manager from Musgrave MTN told me that even if I leave the devices with them, ill still have to pay for them and if I don’t she threatened me with blacklisting me. MY NUMBER IS 0834584556
0
Replies (0)NM
Nokwethemba M
1 reviews | Active since Jan 2020
14 Dec 2023, 20:47
Do justice for a paying customer ngaze ngininyanyr
At musgrave center I was treated as trash their manager Themi is very rude she will tell wat ever and you'll have to listen 1.i went there to check if there have stock because at Davernport they were out of stock but Mohammed was already placed Contract for us but they had no stock.then we went to musgrave because we wanted phones for our ceremony tomorrow Slindile Mdubulo told us that Mohammed already booked us phones let us sit down she will explain everything then after she was communicating with someone else with a phone they were giving each other opt she said I can sign for my husband by writing his name after she came with phones my dear lady sign for your husband I signed we never tested phone or check camera.wen I was home I took selfie it was blurr itold Slindile Mdubulo she said come back I'll exchange phones or cross Contract you'll have to choose another phone I said samsung is better for me we agreed on Monday Tuesday they have no power they said I my come back Tuesday I went there they said they are waiting fo a guy from honor following day they started to yell at me forgot munu you'll have to stay with this phones but the phones are with them at their branch they said they will denie that they have phone.mtn please change my contact it's been 6 days now.today they were very bullying Slindile *consultant )and thembi the manager please help me to get justice phones debit date is 22 December2023 I took the phone on the9th of December and now I have no phone
Helpful (0)
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Nokwethemba M
1 reviews | Active since Jan 2020
14 Dec 2023, 20:47
Do justice for a paying customer ngaze ngininyanyr
At musgrave center I was treated as trash their manager Themi is very rude she will tell wat ever and you'll have to listen 1.i went there to check if there have stock because at Davernport they were out of stock but Mohammed was already placed Contract for us but they had no stock.then we went to musgrave because we wanted phones for our ceremony tomorrow Slindile Mdubulo told us that Mohammed already booked us phones let us sit down she will explain everything then after she was communicating with someone else with a phone they were giving each other opt she said I can sign for my husband by writing his name after she came with phones my dear lady sign for your husband I signed we never tested phone or check camera.wen I was home I took selfie it was blurr itold Slindile Mdubulo she said come back I'll exchange phones or cross Contract you'll have to choose another phone I said samsung is better for me we agreed on Monday Tuesday they have no power they said I my come back Tuesday I went there they said they are waiting fo a guy from honor following day they started to yell at me forgot munu you'll have to stay with this phones but the phones are with them at their branch they said they will denie that they have phone.mtn please change my contact it's been 6 days now.today they were very bullying Slindile *consultant )and thembi the manager please help me to get justice phones debit date is 22 December2023 I took the phone on the9th of December and now I have no phone
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Replies (0)wR
wesley R
1 reviews | Active since Jan 2020
6 Dec 2023, 11:31
musgrave center & pick n pay - have faith in humanity
My girlfriend and I went to musgrave center, durban for breakfast and on her way to another shop, her smart watch fell off her hand without knowing. she realized it wasnt on her wrist around 30minutes later. we asked the mall security guard and he said a delivery driver from pick n pay picked up the watch. we went to pick and pay and asked multiple employees including the manager and all went out of their way to assist in any way they could. the driver heard our conversation about the watch and owned up to it and we got it back. thank you to the mall security, pick n pay delivery driver, all pick n pay employees and manager who assisted us. your help is much appreciated and we will be forever greatful. my girlfriend and I will gladly be visiting and supporting musgrave center and pick n pay again :)
Helpful (0)
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wesley R
1 reviews | Active since Jan 2020
6 Dec 2023, 11:31
musgrave center & pick n pay - have faith in humanity
My girlfriend and I went to musgrave center, durban for breakfast and on her way to another shop, her smart watch fell off her hand without knowing. she realized it wasnt on her wrist around 30minutes later. we asked the mall security guard and he said a delivery driver from pick n pay picked up the watch. we went to pick and pay and asked multiple employees including the manager and all went out of their way to assist in any way they could. the driver heard our conversation about the watch and owned up to it and we got it back. thank you to the mall security, pick n pay delivery driver, all pick n pay employees and manager who assisted us. your help is much appreciated and we will be forever greatful. my girlfriend and I will gladly be visiting and supporting musgrave center and pick n pay again :)
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Replies (0)AR
Ashika R
1 reviews | Active since Jan 2020
28 Jul 2023, 16:29
Poor Mangement
I am very disappointed about Musgrave Management. Today 3 of us was stuck in the elevator for over 2 hours. I am closrophobec, there was an elderly lady with a walking stick and a male. We tried the bell, it took them very long to respond. I had to get a colleague from work to phone Otis, she even phoned management and was advised that they are not aware. I kept on pressing the bell, the person on the other side finally responded to say Otis is on their way. There is was no one from management checking if we are fine or reassuring us that help. Is on the way. Finally Otis came after 2 hours and all we were told to stand away from from the door they are going to lift us to another floor and we must off. So disappointing, no mange net was there to see if we were fine or needed any medical assistance. Very disappointed.
Helpful (0)
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Ashika R
1 reviews | Active since Jan 2020
28 Jul 2023, 16:29
Poor Mangement
I am very disappointed about Musgrave Management. Today 3 of us was stuck in the elevator for over 2 hours. I am closrophobec, there was an elderly lady with a walking stick and a male. We tried the bell, it took them very long to respond. I had to get a colleague from work to phone Otis, she even phoned management and was advised that they are not aware. I kept on pressing the bell, the person on the other side finally responded to say Otis is on their way. There is was no one from management checking if we are fine or reassuring us that help. Is on the way. Finally Otis came after 2 hours and all we were told to stand away from from the door they are going to lift us to another floor and we must off. So disappointing, no mange net was there to see if we were fine or needed any medical assistance. Very disappointed.
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Replies (0)SM
Sharon M
1 reviews | Active since Jan 2020
28 Jul 2022, 07:22
Delayed refund
I've posted already. I've returned a takkies on the 9th paid from my debit card. The refund I was told cannot be cash, and cannot be refunded to my debit card and I needed a credit card. I used my husband's. This transaction was done on the 9th July 2022. A gentleman called on the 18th to follow up as a result of my initial post. To date, my husband hasn't received his money. Where is the customer service in this scenario.
Helpful (0)
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Sharon M
1 reviews | Active since Jan 2020
28 Jul 2022, 07:22
Delayed refund
I've posted already. I've returned a takkies on the 9th paid from my debit card. The refund I was told cannot be cash, and cannot be refunded to my debit card and I needed a credit card. I used my husband's. This transaction was done on the 9th July 2022. A gentleman called on the 18th to follow up as a result of my initial post. To date, my husband hasn't received his money. Where is the customer service in this scenario.
0
Replies (0)