AR
Ashika R
Active since Nov 2019
2
Reviews
0
Industries
Reviews
2 reviews33 months ago
Poor Mangement
I am very disappointed about Musgrave Management. Today 3 of us was stuck in the elevator for over 2 hours. I am closrophobec, there was an elderly lady with a walking stick and a male. We tried the bell, it took them very long to respond. I had to get a colleague from work to phone Otis, she even phoned management and was advised that they are not aware. I kept on pressing the bell, the person on the other side finally responded to say Otis is on their way. There is was no one from management checking if we are fine or reassuring us that help. Is on the way. Finally Otis came after 2 hours and all we were told to stand away from from the door they are going to lift us to another floor and we must off. So disappointing, no mange net was there to see if we were fine or needed any medical assistance. Very disappointed.
0 replies
78 months ago
Faulty Contract Phone
Contract date:31 July 2019 Model Phone:Hisense H30 Lite I am a very disappointed Vodacom Cutomer. I upgraded in July. My contract was not even 2 months old and have been having problems with the phone. The phone started charging very slowly and used to charge till 35%. I took it into Vodacom at Musgrave centre. It was booked in on the 19/09/2019 and was returned on the 07/10/2019, they advised the battery was faulty and replace with a new one. I still experienced the same problem after receiving the phone. I took the phone in again. Was booked in on the 11/10/2019 and received it on the 22/10/2019.They advised that they have replaced a part. I still experienced the same problem, phone was not charging. I took it back to to Vodacom Musgrave. The lady tested it and advised that there is a problem with the phone. She contacted the agent for Hisense, he advised that I should take the phone to a Hisense outlet at Conubia mall. This was going to be on my own personal expense. I did take the phone and they were unable to assist me and advised that the phone needs to be taken back to Vodacom and they need to book it in. At this stage i am frustrated. Running around on my own expense to sort out a contract phone. I have been a vodacom customer for over 30 years.I am wanting to cancel my contract completely and return the phone. I am paying for a contract and is unable to use the phone. I have lodged a complaint on the 12th of November, still no response. I am wanting to Cancel my contract. Very disappointed .
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)