LJ
Lindsay J
Active since Nov 2013
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Cancellation of Vodacom contract
I have had two contracts with Vodacom for at least 20 years and have always maintained a good credit record. My husband passed away on 27 September 2025 and one of the contracts, although in my name, was exclusively used by him. The contract on his phone expires in 2027 and Vodacom are happy to cancel the contract at a cost of R3000 for the instrument which is 2 years old. This phone is lying in a drawer, unused, and yet it is accumulating an account for the contract bringing my account with Vodacom to +/- R800 per month. I have approached Vodacom management on this issue and they claim I cannot cancel the contract no matter what the circumstances. I have provided them with his death certificate to no avail. Having been a loyal customer for such a long time, I'd expect more urgency and effort to be given to this matter as I am in my 80's and work half day. On 26 February I received a sms from Vodacom saying there was R434.21 due on my account. I paid R450. I then received another sms saying thank you for paying your account and I stupidly thought all was in order. I have not received an invoice for months! Today I received a message saying there is an amount outstanding on my account and upon calling Vodacom was told there's an amount of R880 outstanding on the account! I have requested an itemised invoice as I feel this is much too much but their accounts dept can't provide me with that as the account is in arrears. Remember that my 2nd phone has been lying dormant in the safe since my husband passed away. I asked the consultant whether I could please speak to someone regarding this issue. I was referred to Customer Care who cannot assist me as the account is in arrears!!! I'm beside myself with frustration at all this red tape and now find myself with a bill of +/- R1600 as a "promise to pay" on 25th March! This is the outstanding R880 and R800 for March - how do they know it's going to be R800 for March is my question! Has anyone ever been able to cancel a cell phone contract with Vodacom ever? Even with a death certificate to prove that he is no longer needing the phone I'm hitting a blank wall with Vodacom and will be going onto pay as you go as soon as possible
106 replies
2 months ago
Bad experience with Flexicare and Entabeni hospital
In my earlier review I mentioned that I was admitted to Trauma in January 2026 - it was 2025, a whole year ago, and I'm still being harassed by the contracted GP for his money! I am not accountable for any payments relating to that visit, not GP's, neurosurgeons, laboratories, Entabeni's co-payment etc. I was concussed and had I known this debacle was going to happen, I'd have just lived with it which is what I ended up doing anyway. Misleading advertising much!!
56 replies
2 months ago
Entabeni Hospital and Flexicare Insurance
Dear Sirs, Referring to your text message dated 04th February 2026 with respect to outstanding Entabeni Hospital account. This episode took place in January 2026 when I visited Entabeni Hospital with concussion (HEAD TRAUMA). I have Flexicare medical insurance of which you are well aware. You have also aware that in terms of the Flexicare insurance, I am entitled to visit *******ANY private hospital where I would be assessed and if necessary, admitted depending on the Dr's decision. I was examined by one of the Revco GP's who said I should be admitted as I was displaying symptoms of concussion. At no time was I advised that I was responsible for the Dr's account. I couldn't be admitted as Entabeni because I hadn't asked for pre-auth (whilst battling with concussion!) which the trauma staff assured me would be taken care of by themselves as would the correct ICD codes for Discovery. This was to streamline my admittance to a ward! Apparently, I was examined by a neurosurgeon whom I don't remember. My last husband was waiting for me outside the ward and saw no other Dr or laboratory person go to my bed. I have also received a huge account from Lancet Laboratories for tests, e.g. chest pane ad a myriad of other tests which should also have been covered by Flexicare. The poor patient goes into hospital for help and a few days later is hit with medical bills that and no-one advised that I was responsible for any account. Wy bother to even have cover if one is being totally misled. When I was advised that I wasn't being admitted after all that, I walked out of the hospital in disgust. Please direct all your queries and demands for payment to Discovery! Everything that was done during my short visit to trauma ward at Entabeni is covered in terms of my Flexicare policy which is underwritten by Discovery. As far as I remember, this account from Revco was written off because it was declined by Flexicare and it is NOT MY RESPONSIBILITY! I have not agreed to any payment plan because it is not my account, Flexicare are accountable for this year old account. If necessary I will go to court to fight for my rights. Kind regards Lindsay Jacklin ******** ONE OF THE REASONS I WAS GIVEN FOR HAVING TO PAY DRS ETC IS BECAUSE ENTABENI IS NOT IN THE NETWORK WHEN MY POLICY CLEARLY STATES THAT I CAN GO TO ANY PRIVATE HOSPITAL!! PEOPLE SHOULD GET THEIR FACTS STRAIGHT ESPECIALLY WHEN A PERSON NEEDS REASSURANCE
109 replies
3 months ago
Bad service at Vodashops - Windermere and upper Musgrave Centre
I have been trying to speak to one of the Vodacom consultants at the Vodacom shop at Windermere Centre or upper level at Musgrave Centre for the past month. I have waited and waited at both branches whilst the consultant at Windermere was busy with a customer and didn't appear to be in any hurry or aware of my presence. The same app**** at Musgrave - too many consultants sitting in front of desk tops seemingly not interested in assisting a client of 30 years standing!!
112 replies
3 months ago
Cancellation of Vodacom contract
I have two cellphone contracts with Vodacom, one of which was exclusively used by my late husband who passed in September this year. As I don't need two contracts and the cellphone he has was almost 3 years old. Upon trying to cancel the contract that only ends in 2027, I was sent an offer to pay over R3000 that included the device and the balance of the contract. I tried to explain that I no longer needed two contracts and showed them my husband's death certificate. This was all to no avail and the cellphone is now switched off and lying in a drawer. I can't sell it as the contract is still valid until 2027! I have been a Vodacom customer for approximately 25 years, I am now a widow and Vodacom do no care. In fact, my monthly invoice has increased since September 2025 so how does that happen? Anyone?
112 replies
3 months ago
Kryolan at Windermere Centre
The consultants at Kryolan Windermere Centre, Durban are just the best. One doesn't feel obliged to purchase their products even though they spend a lot of time assisting with the correct products for each individual that visits the store. You are greeted with a smile and treated like a celeb. I can highly recommend Kryolan products especially to people who don't know about them or how fabulous they are.
0 replies
3 months ago
Battery Centre in Moore Road Durba
on 29th December 2025 I called Battery Centre in Moore Road, Durban at 08h00 on a Tuesday morning and a young man called Jeandre arrived within 30 minutes with a new battery. He proceeded to remove my old battery and fit and check the new one very quickly. He was very polite, respectful and when it was time to pay, he produced his portable device and it was all done with no fuss. After dealing with various disastrous episodes, one of which being the Licensing Department at Rossburgh, he was like a breath of fresh air.
56 replies
16 months ago
MEDICAL INSURANCE POLICIES
More than one person I know has been very disappointed in the red tape involved when one has a real emergency. All of the medical insurance policies promise that in an emergency for which a list is provided, one has to request an auth number from their service provider. You are then permitted to go to casualty at any private hospital where you will be stabilised and should you need to be admitted, you will be treated in that hospital. Should the casualty staff manage to stabilize you but you are not actually admitted, you will be sent by ambulance to the nearest state hospital. THE CONFUSION AROSE IN MY SITUATION WHERE I WAS CONCUSSED BY A BAD FALL, SAW MY GP WHO SUGGESTED THAT I TAKE IT EASY AND SEE HOW I FEEL. AFTER 2 DAYS I FELT NO BETTER AND MY DR SUGGESTED I GO TO CASUALTY. CALLED DISCOVERY. I WAS TOLD BY ONE OF THE CONSULTANTS THAT I COULD GO TO ANY HOSPITAL STRAIGHT AWAY AND BE ATTENDED TO. I CALLED BACK FOR AN AUTHO NUMBER ONLY TO BE TOLD THAT I ONLY HAD 48 HOURS FROM THE TIME OF THE ACCIDENT TO REPORT IT AS AN EMERGENCY AS AFTER 48 HOURS IT WAS NO LONGER AN EMERGENCY! THEORETICALLY AS I HAD BEEN TO THE DR THE SAME DAY OF THE ACCIDENT, I HAD "REPORTED" IT. HOWEVER, THERE WAS NOTHING I COULD EXPLAIN TO FLEXICARE THAT I NEEDED MEDICAL ATTENTION AND A CT SCAN BUT OH NO, THEY DON'T PAY FOR THAT EVEN IF I'D BEEN ADMITTED. I HAVE TODAY RECEIVED A MESSAGE FROM FLEXICARE TELLING ME THAT THEY HAVE INCREASED MY PAYMENT QUITE SUBSTANTIALLY! I COST THEM ALMOST NOTHING IN 2024 AND WHEN I REALLY NEEDED THEM THEY WEREN'T THERE FOR ME. PLEASE READ THE FINE PRINT VERY CAREFULLY IF YOU INTEND TO GO THE ROUTE OF A MEDICAL INSURANCE POLICY
56 replies
16 months ago
Wimpy Musgrave Centre
Two of us popped into Wimpy Musgrave for brunch and both ordered the special of burger and chips with a soda. The service was fair but the waitron who attended to us was very distracted and just doing her job! The burgers were not up to scratch as they were over cooked and very dry. Due to the noise made by the staff shouting and shrieking with laughter at the front desk and kitchen, my husband and I couldn't wait to get out of the place. We are very tolerant folk and prepared to turn a blind eye to most things of this nature. However, the noise perpetrated by the staff was on a different level that day and as customers, we are allowed to bring it to the attention of the manager who was nowhere to be seen. I might mention that the same thing happened to us at Wimpy Windermere about a year ago. We have never been back and won't be patronising either Musgrave or Windermere any time soon.
0 replies
16 months ago
Flexicare Medical Insurance powered by Discovery
I have been a member of Flexicare Medical Insurance for two years in which time my claims have been minimal. Their marketing is very misleading and causes a lot of confusion, That's beside the point I wish to make. On 4th December at 4 am in the morning I had a bad fall and hit my head hard. I went to my GP at 12 noon on the 4th and he suggested that I take it easy and see how it goes. I called him on Friday, 6th to say I'm not feeling well when he suggested that I go to casualty for a check up. I called Flexicare, which is underwritten by Discovery, to enquire about their promise to be there for you in case of accident, one of the emergencies being a head injury. The young lady I spoke to assured me that I could go to any private hospital for admittance to casualty for attention. I asked her what would happen then and she said if it was bad enough, I would be admitted to hospital and be authorised to have any medical attention necessary up to my trauma benefit of R400 000. This would include a CT scan, attention from a neurosurgeon etc. I was about to leave for the hospital when I remembered something about 48 hours and emergencies. I then called Discovery again and was told by the Flexicare consultant that I am not authorised to visit casualty as it has to be done within 48 hours. I explained that I'd been to the GP and that it was a concussion but Flexicare was not prepared to compromise. Nowhere in the small print of my policy document does it mention anything about seeking emergency attention within 48 hours. I have made enquiries and the "48 hours" clause and it appears that all the medical insurances are the same. It's misleading advertising because one is offered the Trauma benefit up to R400 000 for emergencies but again, nothing is mentioned about the 48 hours! I am very disappointed about this as I'd talked my son into going the Flexicare powered by Discovery route. He had a stroke whilst on holiday in Cape Town and his wife rushed him to the closest private hospital as per the policy. He was stabilised and then sent to Groote Schuur hospital for further treatment. However, upon being discharged they were presented with a hefty bill for his treatment at the private hospital. He was also assured by his broker that any emergencies are covered. I would think that strokes or heart attacks could be construed as an emergency. I believe that all the service providers should stipulate in big bold capital letters that emergencies are only considered within 48 hours of the trauma.
0 replies
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4 (28.571428571428573%)