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Flexicare
Claimed Business
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AI Review Summary
Based on recent customer reviews, Flexicare receives overwhelmingly negative feedback across virtually every dimension of its service. Customers consistently report misleading sales practices, unauthorized or incorrect debit orders, claims that are repeatedly rejected or delayed, near-impossible communication channels, and coverage that fails to deliver in genuine medical emergencies. The rare positive mention is vastly outweighed by accounts of financial harm and service failures.
Top Strengths:
- •Customer Service & Staff Quality: Almost no positive patterns emerge. One reviewer named Zandile for going the extra mile and resolving community challenges, representing the sole bright spot in an otherwise deeply negative service experience.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Medical Aid
26h 26mReply Time
-81 NPSUnlikely
Replied to 74% of negative reviews
Reply time on negative reviews: 27 hours 17 min
TrustIndex
0
Ranking
#12
in Medical Aid
Avg Reply
26h 26m
NPS Score
-81
Recommended: Unlikely
Replied to 74% of negative reviews
Reply time on negative reviews: 27 hours 17 min
Review Distribution
1.2|89 Reviews
May '25 - Apr '26
5(2.3%)
4(0%)
3(3.5%)
2(3.5%)
1(90.8%)
5(2.3%)
4(0%)
3(3.5%)
2(3.5%)
1(90.8%)
Recent reviews (89)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZT
GK
Gomoco K
1 reviews | Active since Jan 2020
12 Mar 2026, 09:29
Tsek Flexi care
you guy have deliberately frustated me so much that i have decided that i don't want that R1100 claim. your service is ****ty ****ty to say the least you can keep that R1100 is that how you make your profitg
Helpful (0)
|Replies (0)HS
GF
Graeme F
1 reviews | Active since Jan 2020
10 Mar 2026, 06:34
Very unprofessional
I am deeply disappointed in Discovery Flexicare. After numerous emails to cancel my emergency cover, nobody gets back to me. I was expecting my premium to get deducted the end of February as per the one month notice period. No debit order was deducted. I emailed more than once to find out what was happening. NOBODY GETS BACK TO ME. Today I finally get hold of a call centre agent (Jade) on the phone after waiting for long to speak to someone. Only to get told that double will be deducted the end of March. This is totally unprofessional as nobody had the decency to get back to me to tell me what the hell was going on. I do not have the money to afford a double deduction at the end of March as I budget for my debit orders. I will be cancelling the whole policy.
Helpful (0)
|Replies (0)GF
Graeme F
1 reviews | Active since Jan 2020
10 Mar 2026, 06:34
Very unprofessional
I am deeply disappointed in Discovery Flexicare. After numerous emails to cancel my emergency cover, nobody gets back to me. I was expecting my premium to get deducted the end of February as per the one month notice period. No debit order was deducted. I emailed more than once to find out what was happening. NOBODY GETS BACK TO ME. Today I finally get hold of a call centre agent (Jade) on the phone after waiting for long to speak to someone. Only to get told that double will be deducted the end of March. This is totally unprofessional as nobody had the decency to get back to me to tell me what the hell was going on. I do not have the money to afford a double deduction at the end of March as I budget for my debit orders. I will be cancelling the whole policy.
0
Replies (0)RG
Ryan G
1 reviews | Active since Jan 2020
9 Mar 2026, 07:30
Discovery Flexicare Health Plan is a ****
Discovery Flexicare Health Plan is a ****, they say they cover unlimited GP visits and medications and when I went to a doctor and got 2 prescriptions both was declined and I was told none if the medication is covered and when I queried it with discovery I was told that there's a list of medication that they cover and they emailed it after my query but their site for FLEXICARE PLANS clearly indicate unlimited GP visits and medications which is false advertising.
Helpful (0)
|Replies (0)RG
Ryan G
1 reviews | Active since Jan 2020
9 Mar 2026, 07:30
Discovery Flexicare Health Plan is a ****
Discovery Flexicare Health Plan is a ****, they say they cover unlimited GP visits and medications and when I went to a doctor and got 2 prescriptions both was declined and I was told none if the medication is covered and when I queried it with discovery I was told that there's a list of medication that they cover and they emailed it after my query but their site for FLEXICARE PLANS clearly indicate unlimited GP visits and medications which is false advertising.
0
Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
6 Mar 2026, 08:24
False advertising
Flexicare cover promises refunds for specialist visits up to a certain amount, yet when you submit a claim the "system" declines it. It has been close to 2 months now of stories and resubmissions. We are tired and need our refund! Also if you don't call and follow up no one bothers to give an update.
Helpful (0)
|Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
6 Mar 2026, 08:24
False advertising
Flexicare cover promises refunds for specialist visits up to a certain amount, yet when you submit a claim the "system" declines it. It has been close to 2 months now of stories and resubmissions. We are tired and need our refund! Also if you don't call and follow up no one bothers to give an update.
0
Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
6 Mar 2026, 05:59
Discovery de*****ing me
I requested a quote for flexicare and was mislead with lies in taking the insurance, thy promised things that were not there and the agent was supposed to call me the following day and they never did, I got a debicheck request I never accepted but it somehow landed on my bank..I requested for the policy to be canceled because our agreement was that it starts April not March.. as I write my account was debited and I kindly ask that I gets refunded as I had canceled the health insurance in writing. Debating my account ********ly is ********
Helpful (0)
|Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
6 Mar 2026, 05:59
Discovery de*****ing me
I requested a quote for flexicare and was mislead with lies in taking the insurance, thy promised things that were not there and the agent was supposed to call me the following day and they never did, I got a debicheck request I never accepted but it somehow landed on my bank..I requested for the policy to be canceled because our agreement was that it starts April not March.. as I write my account was debited and I kindly ask that I gets refunded as I had canceled the health insurance in writing. Debating my account ********ly is ********
0
Replies (0)TS
Tshepo S
1 reviews | Active since Jan 2020
4 Mar 2026, 08:10
Poor service
I am having an issue with my membership. I called Flexicare, had to wait on hold for 10 minutes, only for Consultants to transfer me from department to department. After all that, they hang up on me.
Helpful (0)
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