K
Kutlwano
Active since Aug 2024
5
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Reviews
5 reviews1 month ago
I WANT ANSWERS
I opened the medical insurance in April 2026 , and the guy I spoke to reassured me that the medical insurance covers illness hospitalization if I were to get sick or any of my dependents. I made it clear that I want in hospitalization because I have a daughter who is still small. And he reassured me that everything is good and the nearest hospital I can go to is netcare Newmarket little did I know I would be turned away when I needed help most. I have an underlying heart condition which I found out about yesterday and if not taken care of the worst will happen, I was told to go to a state hospital because my cover doesnt cater for illness hospitalization as well as admissions , I asked the agent twice whether it offered hospitalization and he agreed. I do not know who to speak to but I need this attended to ASAP. The procedure costs at hospital want R75000 up front before anything can be done to me , where will I get that money when I need assistance now!!!! And I have been paying my premiums on time , I asked to be moved to a medical aid scheme under discovery and I am not asked to wait again for waiting periods, when I need help as in like yesterday . Flexicare is of no good and shouldn't even be an option is is USELESS and its so heart breaking that sales agents mislead you so much. I want to contact discovery head office and request for the recordings which they should have on their end and I need this sorted out
2 replies
12 months ago
Nompumelo Moloi offered me a great service with lots of empathy
Nompumelo Moloi offered me a great service with lots of empathy. I highly appreciate it and hope she does the same with other clients as well
1 reply
13 months ago
Rutendo Adelaide off...
Rutendo Adelaide offered me an amazing service, easy to talk to and very friendly
1 reply
19 months ago
I received great service from one of their agents by the name of Shannen Mc Pherson
I received great service from one of their agents by the name of Shannen Mc Pherson . She was a great help and answered me accordingly and solved my issue within no time
1 reply
22 months ago
I am a new member un...
I am a new member under the insurance, but what I loved mostly were the affordable plan insurances and the assistance I received from the employees regarding my decision was amazing , a big thank you to Nicole Opperman
1 reply
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)