Active since Oct 2016
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11 reviews2 weeks ago
Flexicare anything but care
What a load of hogwash this medical insurance is. Started 2 years ago with the aim of covering chroni c medication, bloodtests and eyecare. Started with R500 a month, they upped the fee to R900 without much explanation. I still had to pay R500 for meds because...they do not cover...blah blah...and went for blood, and they rejected...after I had to go through all redtape and forms. Steer away from this insurance.....far away
2 replies
15 months ago
Vodacom and Vodacom Repair center: HELP??
I have never in my life been treated as bad as Vodacom Westgate branch treated me. About a month ago (end January) My Whats app Voice note stopped working. I tested the Voice recorder app and also the voice recorder on FB. Not one functional. The phone in question is a Samsung A35. The technician in the Westgate repair center, Tatho - as in the past - Did not look as if he wanted to assist. Not one eye contact he spews into my direction that I have to backup all data. I did and two weeks later arrives at Westgate (Roodepoort). After waiting about ten minutes to be helped, I was directed to Thato. Again - really with no effort to help... after explaining my problem, he says (and yet no interest in helping the client, that this is a app mistake and I should patiently wait for an update form Whats app. Such bull. The more I explain that other recorders on the phone is not functional - he then says: Go to Samsung Clear Water. I did. Then - they say they can help me but I need prove of purchase (bare in mind that this is a contract phone) . Needles to say - Westgate failed to mention this - as I was just a drag to serve. After a few attempts I returned to Westgate. Thato - refuses to help. The manager - did not even make an effort - which I learnt later sat in the conversation. Not much of a manager. He then - after a lot of anger - decided he will make an effort to submit my phone, No insurance forms to be filled in. Nothing. Eventually I left. Received messages that phone is in for repairs. Today (bit more that a week later) - I received the device is there. NO other communication. (I kind of doubt if this is even submitted). After work stopped at Westgate center. Stood there 5 minutes (the shop is empty) before someone decided to maybe look my way. The above mentioned manager staring at me. The phone is given, a paper to sign thrown on the table. Nothing said. And - the phone is still dysfunctional. NO explanation. This is so rude and really the worst service I have received... from the word go. I PLEAD for action towards Westgate Repair Centre, the manager and Thato - and need to be updated on this..... and someone that wants to help me... "Hey, sir. It can not be fixed, but I see that you are on contract (for more 20 years... can we maybe replace the phone? Or at least some communication. I am in so much despair and anger.... What am I to do?
5 replies
25 months ago
Horrible FIRST HELP
I had an accident on 25 April round 18:00. The towing guy (Chris) gave professional help and communicated with Outsurance. All communication through Outsurance was sufficient and prompt. . Saturday morning (round 8:00 I received a call from Firts help. The lady (fail to ask het name) said: hallo.. thos is... from H... what is you policy number. I rep**** to not have it, then said Thank you - and put the phone down. Same happened on Monday the 29 Apruil. Same scenario. Faith was the name of the caller.,Before she could put the phone down I demanded not not do so as I wanted an expalnition. She then abrubdly and rudely ... kind of explained. I, with a first call asked to speak to the manager - where the person on the other end (not accepting the call with her nae, said ... why do I want the manager to speak to me. I repeated that it has nothing to do with here... and she kept on doing saying I must state the reason. I refused. Eventually a person answers the phone with a half-haerted " Hallo". no name give, no etiquette. She only gave her name after a few requests. RONELLE then went on by saying that she will put the phone down in my ear... by this time I was very upset. (IN the mean time contacted Outsurance that stated that they should not call me. Ronelle went on a rant. Accusing me of saying this or that in previous conversation... She went on and on - not giving me (the client) a chance to speak. I wanted to know why the call is necessary. She went on in such a way that I could not get a word in. I by now - without any explanation on why the phone calls are necessary (because they deal with OUTSURANCE.. still don't have that answer. being outraged with the horrible way I was treated sweared, I apologize - because now I have lost the battle. I re-phoned. Asked to speak to head office and needed the number. The lady gave me the exact same number resulting in speaking with Ronelle again which put the phone done. I re-phoned and asked the number of the HEAD office - to which the lady (not stating their names as all the above calls) said: Oh, they do not have landlines, can I take you cell ... (really????) This was a really bad experience with no client etiquette from the companies side. I asked Ronelle which branch is this - and boy did I get a abrupt and vague answer... in a shouting tone - again. The branch in question is 011 6733047.
1 reply
27 months ago
Mr
Mr. Charles Tshabbala assisted me shortly I have requested a quote.. And boy what an experience. He assited me patiently and even suggested options to make my life easiest. What a guy. Happy to join MyWay...because of people like him.
1 reply
28 months ago
Word insurance. Worst service: Outsurance
Worst experience ever - in total contrast to their add and marketing campaign. I was in a car accident where someone bumper into the rear of the car. The person , Nolene Smit called early Friday (26 January) morning. Accident happend late afternoon on Thursday 25 January. Nolene went through all the question - most probably read from a paper. No space to breathe - when asking a question the answer was agitated. When done I wanted to ask what the procedure is... a short an non personal reply.... I had to shout stop (more than once)... for her to not put the phone down in my ear. We are now on 31st January. No feedback done, no contact. Web sight says assessor assigned... for 4 days already, nothing more. I phoned today... and assistant just say: assessor assigned. I know what I am going to do after this is done (if ever?????) . I am changing to another insurance company. Money and energy wasted
2 replies
43 months ago
Never again Builders Warehouse
What a horrible exoerience. One teller. Manager alsays on phone. No clear line but a bunch of peoole standing cluttered behind the serving point. Other workers stand chatging. No one helping. In the store we had to walk up and down... No help. Offered and when we eventually got help we were told that the item is out of stick.
0 replies
78 months ago
Vodacom repars
I need your assistance. My phone speaker (the one next to the ear when you speak) is faulty. You can’t hear anything. I send it in for repairs. This is the route I followed: I went to the Vodacom shop in Westgate Roodepoort. I was helped by Thato Ramela. He booked the phone in. 3 days later Mary Ntlantla Mtweta phoned saying they cannot trace the phone on the system. A week later I received an sms to come and collect the phone. They never sent it in and Thato abruptly implied I must have stolen the phone. I wanted to speak to the manager. After about two hours of waiting – and an almost interrogation of to where I got the phone, Chad Jood, the manager appeared informing me that Thato did not write the correct IMEI number. NO APOLOGIES. I also said that I am paying insurance and it is a contract phone. Mary asked: Why did you not fill in an insurance form. Thato clearly did not do his job properly when taking the phone, the first time. Chad brought me a form and I completed it. 2 weeks later I received a sms that the phone is in transit back to the pickup point. 4 days later I went to the shop to see if the phone is there. Celeste Wiliams, after about 15 minutes on her phone, asked if she can help. I asked if the phone is there. She disappeared. 15 minutes later she came back informing me that the phone is not there. (my suspicion was that it was not unpacked yet). 1 hour later – I receive a sms and call saying that the phone is there. TIME WASTED. I went back to the shop. Celeste and a friend sat talking for more or less 30 minutes – and went back to the STAFF ONLY room. Nobody helped anyone in the que. I received the phone. Mary looked at the papers and did not even greet me. Disappeared. At home I charge the phone and the problem is still present. I cannot hear anything over the speaker. I asked to be able to phone Mary to show here the phone is not fixed. I did so from the shop phone. She could not hear me. Today (31 December) I went back. Celeste – again on her phone for 15 minutes – got up eventually to help. I explained and asked for the job cards. Mary was called. 10 minutes later Mary came out slowly. Almost absent. Saying she did not feel well. I asked for a copy of the job cards. She came out with the originals. She had to return back to make copies. Another 30 minutes wasted. I am at my wits end! And my phone is still not fixed! Please assist. J Swanevelder
2 replies
101 months ago
Data dissapearing
Today 3 gigs dissapeared into thin air. I can not work like this. Im spending more money on gigs on this server provider that im making. I am a freelance artist and can not keep up with this. Can someone assist me in canveling my contract as in with immediate affect. The numerous complaints brought no solution.
2 replies
102 months ago
Data dissapearing
I am at my witts end. After the previous complaint Vodacom imbursed me with 2 gigs...but can not tell me where the data is going...because the system not working. This morning the data finished.. I loaded it with another gig. 1 hour later ...pew. Gone. Iand my work is standing still. I am really in tbe worst space what this service provider is concerned and i am considering to go to cunsumers court about this. I phoned again...but they cant help me because tbe system is off
2 replies
102 months ago
Data usage and call centre
I am experiencing two frustrating issues with this copmapy 1. My data flies into thin air... and I need to almost upload 1 ggi everyday... If I had to download clips or videos that would be understandable, but I only use it for reading articles or emails. 2. I have phoned the call centre numerous times. Every time speaking to someone new, from an Anthony to a Norma to who know who.... Today, after the seventeenth call in 2 weeks a Richard confirms me that a complaint to that data/number in question is never lodged. REALY?????
2 replies
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