MI
Medical insurance
Unclaimed Business
MI
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.4|5 Reviews
Jun '25 - May '26
5(20%)
4(20%)
3(0%)
2(0%)
1(60%)
5(20%)
4(20%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Medical insurance
Medical insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Medical insurance across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
LM
Lorraine M
1 reviews | Active since Jan 2020
16 Jan 2026, 06:10
Negligence
I consulted 2 days ago that I have pains and they gave me painblock which didn't help and I consulted again with Mariam so unprofessional and I requested to see a Dr and she had a nerve to tell me that I should finish painblock while I'm not getting any better. Poor service and ********* behaviour from a nurse.
Helpful (0)
|Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
16 Jan 2026, 06:10
Negligence
I consulted 2 days ago that I have pains and they gave me painblock which didn't help and I consulted again with Mariam so unprofessional and I requested to see a Dr and she had a nerve to tell me that I should finish painblock while I'm not getting any better. Poor service and ********* behaviour from a nurse.
0
Replies (0)AO
A. Olivier
1 reviews | Active since Jan 2020
14 Nov 2025, 08:12
I would like to expr...
I would like to express my gratitude and appreciation to Wisane for the efficient feedback service I received this morning, well done, regards Alma
Helpful (0)
|Replies (0)AO
A. Olivier
1 reviews | Active since Jan 2020
14 Nov 2025, 08:12
I would like to expr...
I would like to express my gratitude and appreciation to Wisane for the efficient feedback service I received this morning, well done, regards Alma
0
Replies (0)LW
Lavonne W
1 reviews | Active since Jan 2020
19 Sept 2025, 09:27
DONT USE THE UNLIMITED MEDICAL INSURANCE
Please stay away from using The Unlimited medical insurance packages. They do not assist clients on their WhatsApp or landlines numbers, their call centre agents put down the phone when they cannot assist you and have lengthy procedures for claims.I have had endless problems for the past 3 weeks just to get a code for a dentist appointment so would hate to be in an emergency situation I would not recommend this company or their products to anyone and would suggest you use any other company but not them.
Helpful (0)
|Replies (0)LW
Lavonne W
1 reviews | Active since Jan 2020
19 Sept 2025, 09:27
DONT USE THE UNLIMITED MEDICAL INSURANCE
Please stay away from using The Unlimited medical insurance packages. They do not assist clients on their WhatsApp or landlines numbers, their call centre agents put down the phone when they cannot assist you and have lengthy procedures for claims.I have had endless problems for the past 3 weeks just to get a code for a dentist appointment so would hate to be in an emergency situation I would not recommend this company or their products to anyone and would suggest you use any other company but not them.
0
Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
30 Jun 2025, 23:17
Unauthorized Bank Charge and Breach of Agreement
Dear Oneplan Team, I am writing to express my disappointment with your service. I was genuinely interested in your product and had a conversation with a representative who assured me that I would receive the mandate on the same day. However, it was only sent the following day. Upon reviewing it, I rejected the mandate as its contents did not reflect the agreement I had discussed. To my shock, I have now discovered a bank charge from your side despite my clear rejection. This is completely unacceptable and unauthorized. Please be advised that I consider this a serious breach of trust and potentially *****ulent behavior. If this issue is not resolved immediately with a full refund and written confirmation that no further charges will be made, I will be escalating the matter to my legal counsel and lodging a formal complaint on HelloPeter. I expect a response within 24 hours.
Helpful (0)
|Replies (0)AM
Andiswa M
1 reviews | Active since Jan 2020
30 Jun 2025, 23:17
Unauthorized Bank Charge and Breach of Agreement
Dear Oneplan Team, I am writing to express my disappointment with your service. I was genuinely interested in your product and had a conversation with a representative who assured me that I would receive the mandate on the same day. However, it was only sent the following day. Upon reviewing it, I rejected the mandate as its contents did not reflect the agreement I had discussed. To my shock, I have now discovered a bank charge from your side despite my clear rejection. This is completely unacceptable and unauthorized. Please be advised that I consider this a serious breach of trust and potentially *****ulent behavior. If this issue is not resolved immediately with a full refund and written confirmation that no further charges will be made, I will be escalating the matter to my legal counsel and lodging a formal complaint on HelloPeter. I expect a response within 24 hours.
0
Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
18 Dec 2024, 08:15
Flexicare Medical Insurance powered by Discovery
I have been a member of Flexicare Medical Insurance for two years in which time my claims have been minimal. Their marketing is very misleading and causes a lot of confusion, That's beside the point I wish to make. On 4th December at 4 am in the morning I had a bad fall and hit my head hard. I went to my GP at 12 noon on the 4th and he suggested that I take it easy and see how it goes. I called him on Friday, 6th to say I'm not feeling well when he suggested that I go to casualty for a check up. I called Flexicare, which is underwritten by Discovery, to enquire about their promise to be there for you in case of accident, one of the emergencies being a head injury. The young lady I spoke to assured me that I could go to any private hospital for admittance to casualty for attention. I asked her what would happen then and she said if it was bad enough, I would be admitted to hospital and be authorised to have any medical attention necessary up to my trauma benefit of R400 000. This would include a CT scan, attention from a neurosurgeon etc. I was about to leave for the hospital when I remembered something about 48 hours and emergencies. I then called Discovery again and was told by the Flexicare consultant that I am not authorised to visit casualty as it has to be done within 48 hours. I explained that I'd been to the GP and that it was a concussion but Flexicare was not prepared to compromise. Nowhere in the small print of my policy document does it mention anything about seeking emergency attention within 48 hours. I have made enquiries and the "48 hours" clause and it appears that all the medical insurances are the same. It's misleading advertising because one is offered the Trauma benefit up to R400 000 for emergencies but again, nothing is mentioned about the 48 hours! I am very disappointed about this as I'd talked my son into going the Flexicare powered by Discovery route. He had a stroke whilst on holiday in Cape Town and his wife rushed him to the closest private hospital as per the policy. He was stabilised and then sent to Groote Schuur hospital for further treatment. However, upon being discharged they were presented with a hefty bill for his treatment at the private hospital. He was also assured by his broker that any emergencies are covered. I would think that strokes or heart attacks could be construed as an emergency. I believe that all the service providers should stipulate in big bold capital letters that emergencies are only considered within 48 hours of the trauma.
Helpful (0)
|Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
18 Dec 2024, 08:15
Flexicare Medical Insurance powered by Discovery
I have been a member of Flexicare Medical Insurance for two years in which time my claims have been minimal. Their marketing is very misleading and causes a lot of confusion, That's beside the point I wish to make. On 4th December at 4 am in the morning I had a bad fall and hit my head hard. I went to my GP at 12 noon on the 4th and he suggested that I take it easy and see how it goes. I called him on Friday, 6th to say I'm not feeling well when he suggested that I go to casualty for a check up. I called Flexicare, which is underwritten by Discovery, to enquire about their promise to be there for you in case of accident, one of the emergencies being a head injury. The young lady I spoke to assured me that I could go to any private hospital for admittance to casualty for attention. I asked her what would happen then and she said if it was bad enough, I would be admitted to hospital and be authorised to have any medical attention necessary up to my trauma benefit of R400 000. This would include a CT scan, attention from a neurosurgeon etc. I was about to leave for the hospital when I remembered something about 48 hours and emergencies. I then called Discovery again and was told by the Flexicare consultant that I am not authorised to visit casualty as it has to be done within 48 hours. I explained that I'd been to the GP and that it was a concussion but Flexicare was not prepared to compromise. Nowhere in the small print of my policy document does it mention anything about seeking emergency attention within 48 hours. I have made enquiries and the "48 hours" clause and it appears that all the medical insurances are the same. It's misleading advertising because one is offered the Trauma benefit up to R400 000 for emergencies but again, nothing is mentioned about the 48 hours! I am very disappointed about this as I'd talked my son into going the Flexicare powered by Discovery route. He had a stroke whilst on holiday in Cape Town and his wife rushed him to the closest private hospital as per the policy. He was stabilised and then sent to Groote Schuur hospital for further treatment. However, upon being discharged they were presented with a hefty bill for his treatment at the private hospital. He was also assured by his broker that any emergencies are covered. I would think that strokes or heart attacks could be construed as an emergency. I believe that all the service providers should stipulate in big bold capital letters that emergencies are only considered within 48 hours of the trauma.
0
Replies (0)