Terrible service at Musgrave Centre

Terrible parking layout and an extremely poor payment system. I scanned my ticket at the pay station, it read the ticket and displayed “thank you,” which indicated that no payment was required. However, when I reached the boom gate, it instructed me to go back and pay. When I asked for assistance, the lady at the pay station office told me to reverse, which was not possible due to the bad parking layout. She then expected me to leave my children alone in the car while I went back to pay, which is completely unacceptable. At better malls, such as Pavilion, staff assist immediately in situations like this and do so politely. Unfortunately, the service at Musgrave Centre was unhelpful and rude. Very disappointing experience.