Conned into debt counselling/review and can’t get out

Unhappy customer - conned into debt counselling unknowingly

I urgently need assistance Ive contacted the NCR, awaiting feedback, I was contacted by the above mentioned company (mutual credit solutions) stating they assist with negotiate better interest rates on consumers behalf, to lower debt instalments, they never mentioned that it involves placing the client under Debt counselling, I specifically stated I dont want to be under debt counselling, as I need to make future loans and when she asked if I want to pay off the existing debt, I said yes, meaning I pay but still need to use the revolving credit as daily life and costs are unforeseen and increasing - We even had a conversation about it, the operator was very reassuring

Ive contacted them many times and asked them to remove this from my name and credit accounts and bank account, as I noticed on the mandate its “debt review”, on the recording I asked the operator, Amy, if its debt counselling and she spoke around it but never confirmed that is was, and that it wouldn’t affect my credit record, now they refuse to send me the recording, saying I need to pay R15000 to have it cancelled immediately or lawyer up and have my lawyer work through the NCR to get the recording to get this cancelled, how do I get out of this??!! I can’t use any of my accounts or cards, and they completely side-balled me with what this entails and I don't want to be under debt counselling, were busy building a house, I need to use my accounts and cards, and they’re arrogance to assist or press extra costs on people is shocking. My bank cant cancel it without communication from the NCR or from them, and it’s extremely difficult to get a hold of the people at this company - please be very weary of this company