Bad Service!!!

They Iron burnt 2 of my nylon t shirts 3 weeks ago. they only told me of one, all to find that there was another one. a week after, i then show them the second one asking them how they going to sort out the mess. the lady at the counter is always waiting to hear from the so-called manager by the name of Kela at the Cosmo City branch. i then final give this manager a call yesterday running into 4 weeks asking her if they sorting out me t-shirts or not. after numerous messages left for her at the branch, she never calls to try resolve the matter swiftly. She then says they have been waiting for me to bring in a quotation for the t shirts in order to claim with their insurance, which I wasn't aware of. i left a tshirt at the shop, and said to them there it is, replace the 2 t shirts, which they excepted. why should I be doing all the running around as they are the ones that have done me bad! The attitude the manager has, its as if she is dealing with some idiot!