Urgent Complaint – Incorrect Licence Code & Unfair Premium Increase

Dear King Price Insurance Team,

I hope you are well.

I am writing to formally raise a serious concern regarding the incorrect licence code captured on my policy and the unfair premium increase that resulted from this error.

As discussed with your consultant two months ago, I confirmed that I hold a Code 10 (C1) licence. You are welcome to review the call recording for verification. During that call, I was informed that correcting my details from Code 8 (B) to Code 10 (C1) would result in an increase of R400 on my monthly premium. This explanation does not make sense, and to date, no reasonable justification has been provided.

When I joined King Price more than six months ago, I submitted all required documentation, including my driver’s licence. The incorrect licence code was captured by your team, not by me. Yet, for the past two months, I have been paying an increased premium due to a mistake made on your side.

I have been engaging with your team repeatedly to resolve this issue, but unfortunately, nothing has been corrected. This ongoing delay and additional cost are unfair, unreasonable, and unacceptable — especially as the error was not mine and I have been a loyal client.

I hereby request the following:

Immediate correction of my policy to reflect the correct licence code: Code 10 (C1).

A full review of my premium and correction of any unjustified increases.

Reimbur*****t or adjustment for the extra amounts I have been paying over the past two months due to this error.

Written confirmation once the matter has been resolved, including proof of the corrected premium.

I trust King Price will treat this matter with urgency and fairness, as this situation has caused unnecessary financial and administrative inconvenience.

Kind regards, Percy Moswana ***