Motshenya M's Profile

7 months ago

Urgent Complaint – Incorrect Licence Code & Unfair Premium Increase

Dear King Price Insurance Team, I hope you are well. I am writing to formally raise a serious concern regarding the incorrect licence code captured on my policy and the unfair premium increase that resulted from this error. As discussed with your consultant two months ago, I confirmed that I hold a Code 10 (C1) licence. You are welcome to review the call recording for verification. During that call, I was informed that correcting my details from Code 8 (B) to Code 10 (C1) would result in an increase of R400 on my monthly premium. This explanation does not make sense, and to date, no reasonable justification has been provided. When I joined King Price more than six months ago, I submitted all required documentation, including my driver’s licence. The incorrect licence code was captured by your team, not by me. Yet, for the past two months, I have been paying an increased premium due to a mistake made on your side. I have been engaging with your team repeatedly to resolve this issue, but unfortunately, nothing has been corrected. This ongoing delay and additional cost are unfair, unreasonable, and unacceptable — especially as the error was not mine and I have been a loyal client. I hereby request the following: Immediate correction of my policy to reflect the correct licence code: Code 10 (C1). A full review of my premium and correction of any unjustified increases. Reimbur*****t or adjustment for the extra amounts I have been paying over the past two months due to this error. Written confirmation once the matter has been resolved, including proof of the corrected premium. I trust King Price will treat this matter with urgency and fairness, as this situation has caused unnecessary financial and administrative inconvenience. Kind regards, Percy Moswana ***

0 replies

Vodacom

12 months ago

Billing Discrepancies, Refund Request & Reversion to Initial Contract

Dear Vodacom Customer Care, I hope this message finds you well. I am writing to formally raise my ongoing concern regarding unjustified billing on my account. Despite requesting itemised billing only once, I have been continuously charged for this service without ever receiving the report. This is unacceptable, and I am requesting a full refund for these charges since no reports were provided. Additionally, when I took out this contract through HiFi Corp (Woodmead branch), the agreed monthly fee was R399. However, my account is now being billed over R500, an amount I never agreed to. I have already escalated this matter to HiFi Corp, but unfortunately, no resolution has been reached, and the overcharging continues. I would like to make it very clear that: I only want to pay for the phone as per the original agreement. I do not require any added benefits or services — please cancel any and all extras immediately. I am not even using the SIM card, yet I am being billed for services I do not use. I therefore request that you: 1️⃣ Refund me for all overcharges and unauthorised services app**** to my account. 2️⃣ Revert my monthly payment to the initial agreed amount of R399 without any added benefits. I trust you will treat this matter with the urgency it deserves. Kindly provide written confirmation of the steps you will take to address this issue. I look forward to your swift response. Kind regards, Percy M ***

2 replies

King Price Insurance

13 months ago

I would like to writ...

I would like to write a review about King Price Insurance consultant, Tumelo Ndala, he was very helpful, very professional and having customer by hard skills

1 reply

Vodacom

19 months ago

Request to Close Unauthorized Open Line and Process Refund

Dear Vodacom I am writing to address an unresolved issue regarding an open line that was activated without my consent or agreement. Despite my repeated requests, the line remains active, and I have been billed for this service, which I neither requested nor approved. To clarify, I am not the user of the number associated with this line, and I have no obligation to pay for it. However, I am reluctant to reverse the payment as it may negatively impact my credit profile. This situation is highly distressing, as I should not be financially or reputationally penalized for something I did not authorize. I kindly request immediate action to: Close the open line and stop any further billing. Refund all charges incorrectly billed to my account. Please treat this matter with urgency and provide confirmation of resolution at your earliest convenience. Failure to act will leave me with no choice but to escalate this matter further. Sincerely, Percy M

1 reply

Vodacom

20 months ago

Urgent Notice: Issues with HiFi Corp and Vodacom Contract Application

Dear All, I am writing to bring to your attention a serious issue I have been facing with a contract obtained through HiFi Corp Woodmead for a Vodacom package. I want to highlight my experience to make others aware of potential problems when signing contracts through this retailer. Background: I initially signed a fixed contract package with HiFi Corp for a monthly installment of R400, which included two phones and two SIM cards with data. However, despite this agreement, I have been facing unexpected and unauthorized charges: Last month's deduction: Overcharged by R258 in addition to the agreed R400 installment. Current month's expected charge: I have been informed that I need to pay an additional R602 on top of my standard installment. Issue: Upon contacting Vodacom, I was told that my account is listed under an open line plan, which I never signed up for. This was not part of the contract agreement I made through HiFi Corp. When I approached HiFi Corp Woodmead to resolve this, they did not take ownership of the issue and insisted that I contact Vodacom directly. However, Vodacom informed me that they are waiting for HiFi Corp to reach out, as they did not submit the proper application documentation. My Concerns: HiFi Corp's Lack of Accountability: HiFi Corp has been uncooperative in resolving this matter, despite being the retailer that facilitated the contract. Unauthorized Charges: I am being charged for an open line plan that I did not consent to or sign for. I have not used the number linked to this plan and have even requested a call report from Vodacom to verify usage. As of now, Vodacom has not received any communication from HiFi Corp regarding this matter. Unresolved Dispute: I am caught in a back-and-forth situation where both Vodacom and HiFi Corp are directing me to each other without providing a solution. Request for Awareness: I strongly advise anyone considering a contract through HiFi Corp Woodmead to exercise caution, especially when dealing with Vodacom packages. The lack of accountability and customer support I have experienced has been highly disappointing. I am still awaiting a resolution, and it has caused unnecessary financial strain and inconvenience. I hope this email helps others be vigilant and avoid similar issues. If anyone has experienced a similar situation or has advice on resolving this, I would appreciate any guidance. Thank you for your attention

2 replies

Hi-Fi Corporation

20 months ago

Urgent Notice: Issues with HiFi Corp and Vodacom Contract Application

Dear All, I am writing to bring to your attention a serious issue I have been facing with a contract obtained through HiFi Corp Woodmead for a Vodacom package. I want to highlight my experience to make others aware of potential problems when signing contracts through this retailer. Background: I initially signed a fixed contract package with HiFi Corp for a monthly installment of R400, which included two phones and two SIM cards with data. However, despite this agreement, I have been facing unexpected and unauthorized charges: Last month's deduction: Overcharged by R258 in addition to the agreed R400 installment. Current month's expected charge: I have been informed that I need to pay an additional R602 on top of my standard installment. Issue: Upon contacting Vodacom, I was told that my account is listed under an open line plan, which I never signed up for. This was not part of the contract agreement I made through HiFi Corp. When I approached HiFi Corp Woodmead to resolve this, they did not take ownership of the issue and insisted that I contact Vodacom directly. However, Vodacom informed me that they are waiting for HiFi Corp to reach out, as they did not submit the proper application documentation. My Concerns: HiFi Corp's Lack of Accountability: HiFi Corp has been uncooperative in resolving this matter, despite being the retailer that facilitated the contract. Unauthorized Charges: I am being charged for an open line plan that I did not consent to or sign for. I have not used the number linked to this plan and have even requested a call report from Vodacom to verify usage. As of now, Vodacom has not received any communication from HiFi Corp regarding this matter. Unresolved Dispute: I am caught in a back-and-forth situation where both Vodacom and HiFi Corp are directing me to each other without providing a solution. Request for Awareness: I strongly advise anyone considering a contract through HiFi Corp Woodmead to exercise caution, especially when dealing with Vodacom packages. The lack of accountability and customer support I have experienced has been highly disappointing. I am still awaiting a resolution, and it has caused unnecessary financial strain and inconvenience. I hope this email helps others be vigilant and avoid similar issues. If anyone has experienced a similar situation or has advice on resolving this, I would appreciate any guidance. Thank you for your attention

0 replies

Vodacom

20 months ago

Beware of Vodacom Contract ****s and Unauthorized Billing Issues

Dear Friends and Community, I hope this message finds you well. I am reaching out to warn you about a concerning issue I recently experienced with Vodacom that might affect many others who have signed up for their contracts, especially through third-party retailers like HiFi Corp. The Issue: Unexpected and Unauthorized Charges I signed up for a fixed Vodacom contract through HiFi Corp, with a clear agreement to pay R400 per month. This package included two cellphones and two SIM cards with data. For the first few months, everything seemed fine with the correct amount being deducted. However, in recent months, I noticed significant overcharges: October Billing: R685 November Billing: R1100 When I contacted Vodacom Customer Service to address these unexpected charges, I was shocked to learn that my account was listed as an open plan, which I did not agree to. This discrepancy has led to unauthorized billing far exceeding the agreed fixed monthly fee. What You Should Know: Verify Your Contract: If you recently signed up for a Vodacom contract, double-check your agreement. Ensure that the plan type matches what you were promised (e.g., fixed vs. open plan). Monitor Your Billing Statements: Keep a close eye on your monthly bills to catch any unauthorized charges early. Report any discrepancies immediately to avoid accumulating high charges. Be Cautious with Third-Party Retailers: When signing contracts through third parties like HiFi Corp or similar stores, confirm the details directly with Vodacom to avoid misunderstandings or potential misrepresentation. What to Do If You Are Affected: Contact Vodacom Customer Service immediately to report any unauthorized charges. Request a Detailed Billing Breakdown to understand what you are being charged for. Demand a Refund for any overcharges and request to cancel the contract if it does not align with the original agreement. Share Your Experience: Inform your friends and family about this issue so they can take precautions. Final Thoughts: These unexpected charges are not just minor billing errors; they could be signs of a larger issue or potential **** affecting many customers. It is essential to stay vigilant and take action to protect your financial interests. Please share this message with your network to help spread awareness. Let's work together to prevent others from falling victim to these unexpected charges. Stay safe and vigilant! Best regards, Percy M

3 replies

Ford South Africa

25 months ago

Ford EcoSport 1.0 Recall request

I am writing to express my profound dissatisfaction with the service and support I have received regarding my 2019 Ford EcoSport 1.0 Automatic. My vehicle has been in service at Ford Woodmead for the past three weeks, and I have been informed that the necessary parts are on backorder with no clear timeline for when the repairs will be completed. This prolonged period without my car is causing significant inconvenience, as I heavily rely on it for my daily activities and responsibilities. Additionally, the service agent at Ford Woodmead has been notably unhelpful. Despite numerous attempts to reach out for updates, she does not answer my phone calls, leaving me without any information on the status of my car. It has now been three weeks without any update on when the repairs will be completed or when the parts will be available. Despite my repeated requests for a loan car to alleviate this inconvenience, I have not received any assistance in this regard. This lack of support is particularly frustrating given the recurring issues I, and many other EcoSport owners, have experienced with this model. I have read numerous reviews and spoken with fellow owners who have faced similar problems, necessitating frequent visits to the dealership for repairs. It is apparent that the 2019 Ford EcoSport 1.0 Automatic has systemic issues that warrant a recall. The persistent mechanical problems and the inadequate service response are unacceptable. My own experience has been marked by a series of breakdowns and insufficient support from the dealership. I urge Ford to take immediate action to address these widespread issues. Specifically, I request that you expedite the repair of my vehicle and provide a loan car for the duration of the repair period. Furthermore, I implore Ford to consider issuing a recall for the EcoSport 1.0 Automatic to prevent other customers from enduring the same inconvenience and frustration.

0 replies

Mondo

54 months ago

Dhanesh

Nice guy ,very helpful , second time closing a deal with him

1 reply

Motshenya M

Reviews

Urgent Complaint – Incorrect Licence Code & Unfair Premium Increase

Billing Discrepancies, Refund Request & Reversion to Initial Contract

I would like to writ...

Request to Close Unauthorized Open Line and Process Refund

Urgent Notice: Issues with HiFi Corp and Vodacom Contract Application

Urgent Notice: Issues with HiFi Corp and Vodacom Contract Application

Beware of Vodacom Contract ****s and Unauthorized Billing Issues

Ford EcoSport 1.0 Recall request

Dhanesh

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