My Credit Status Credit Bureau

I wanted to check my credit score and had to pay for a report. Directly after paying I was informed that I had to verify my identity by sending in my proof of address along with my ID. How come they had me pay if I was not verified yet?? Is that not backwards?? First take your money then verify you?? I tried phoning the call Centre and after entering my ID number they hang up the phone saying I am not verified. I emailed my documents as requested and its been two weeks with no feedback and they are nowhere to be reached. What a disaster. Taking your money under false pretenses.