My Voltage
1.6|117 reviews
Responds in 45 hours 19 min
NM
Naledzani M
1 reviews | Active since Member
04 Oct 2025, 00:20
Overcharged electricity consumption
I have had the worst experience with my voltage,I recently moved into a new place which uses my voltage on electricity consumption my electricity didn't last at all in less than a week I had purchased electricity for more than R 500.00,only to find out my water is always extremely hot even though my geyser was off. I then reached out to thier customer care line the lady was very impatient with me she kept on hanging up on me bad customer service,only to be told my issue will be escalated on Monday as they don't work on weekends,now I have to wait the whole weekend while losing money and to make matters worse thier app is also down.👎
Helpful (0)
Replies (53)0
Replies (53)My Voltage's replyOfficial
08 Oct 2025, 06:33Thank you for sharing your feedback, Naledzani. We understand your frustration and have investigated your concerns in full.
Please note that your hot water issue is not related to MyVoltage’s metering or billing system. As confirmed by our Customer Care team, geyser and plumbing matters fall under your building’s maintenance or the managing agent’s responsibility.
Your account data has been reviewed and confirmed to be accurate, with consumption recorded directly from your meter according to approved tariffs. Our billing system is transparent and auditable to ensure accuracy and fairness for all residents.
The MyVoltage app was temporarily offline due to scheduled maintenance during that period but has since been restored. Regular maintenance is essential to keep the system secure and stable.We appreciate your patience and encourage you to contact info@myvoltage.co.za should you wish to receive a detailed consumption report or further assistance.
Please see below a full incident report.
Regards,
— MyVoltage
______________________
Date logged: 4 October 2025
Ticket number: #54071
Reported to: Customer Care (Riaan Morton)
Summary of IncidentYou reported that your electricity usage seemed excessive, stating that you spent over R500 in one week. You also mentioned that your water remained extremely hot even though your geyser was switched off. In addition, you raised concerns about your experience with Customer Care and noted that the MyVoltage app was temporarily down.
Timeline
Status: Closed – No billing fault detected
Please note that your hot water issue is not related to MyVoltage’s metering or billing system. As confirmed by our Customer Care team, geyser and plumbing matters fall under your building’s maintenance or the managing agent’s responsibility.
Your account data has been reviewed and confirmed to be accurate, with consumption recorded directly from your meter according to approved tariffs. Our billing system is transparent and auditable to ensure accuracy and fairness for all residents.
The MyVoltage app was temporarily offline due to scheduled maintenance during that period but has since been restored. Regular maintenance is essential to keep the system secure and stable.We appreciate your patience and encourage you to contact info@myvoltage.co.za should you wish to receive a detailed consumption report or further assistance.
Please see below a full incident report.
Regards,
— MyVoltage
______________________
Date logged: 4 October 2025
Ticket number: #54071
Reported to: Customer Care (Riaan Morton)
Summary of IncidentYou reported that your electricity usage seemed excessive, stating that you spent over R500 in one week. You also mentioned that your water remained extremely hot even though your geyser was switched off. In addition, you raised concerns about your experience with Customer Care and noted that the MyVoltage app was temporarily down.
Timeline
- 4 October 2025: You emailed Customer Care regarding high consumption and a hot water issue.
- 4 October 2025 (weekend): You phoned Customer Care and were informed that escalation would take place on Monday, as the technical and billing departments are not operational over weekends.
- 6 October 2025: Riaan Morton responded confirming that geyser and plumbing issues fall outside MyVoltage’s scope of responsibility and should be reported to your building’s maintenance or managing agent.
- 6 October 2025: The MyVoltage app underwent scheduled maintenance and was restored the same day.
- The hot water concern is not linked to your MyVoltage electricity meter or billing. It relates to geyser functionality or plumbing and must be handled by your building’s maintenance team.
- Your meter readings and tariff calculations were verified and found to be accurate and consistent with approved rates.
- The app downtime was part of routine maintenance to improve performance and reliability.
- You were advised to contact your maintenance or managing agent for the geyser issue.
- No overbilling or technical faults were found on your MyVoltage account.
- The app is fully operational again.
Status: Closed – No billing fault detected
Best regards,
My Voltage's reply08 Oct 2025, 06:33
Official
Thank you for sharing your feedback, Naledzani. We understand your frustration and have investigated your concerns in full.
Please note that your hot water issue is not related to MyVoltage’s metering or billing system. As confirmed by our Customer Care team, geyser and plumbing matters fall under your building’s maintenance or the managing agent’s responsibility.
Your account data has been reviewed and confirmed to be accurate, with consumption recorded directly from your meter according to approved tariffs. Our billing system is transparent and auditable to ensure accuracy and fairness for all residents.
The MyVoltage app was temporarily offline due to scheduled maintenance during that period but has since been restored. Regular maintenance is essential to keep the system secure and stable.We appreciate your patience and encourage you to contact info@myvoltage.co.za should you wish to receive a detailed consumption report or further assistance.
Please see below a full incident report.
Regards,
— MyVoltage
______________________
Date logged: 4 October 2025
Ticket number: #54071
Reported to: Customer Care (Riaan Morton)
Summary of IncidentYou reported that your electricity usage seemed excessive, stating that you spent over R500 in one week. You also mentioned that your water remained extremely hot even though your geyser was switched off. In addition, you raised concerns about your experience with Customer Care and noted that the MyVoltage app was temporarily down.
Timeline
Status: Closed – No billing fault detected
Please note that your hot water issue is not related to MyVoltage’s metering or billing system. As confirmed by our Customer Care team, geyser and plumbing matters fall under your building’s maintenance or the managing agent’s responsibility.
Your account data has been reviewed and confirmed to be accurate, with consumption recorded directly from your meter according to approved tariffs. Our billing system is transparent and auditable to ensure accuracy and fairness for all residents.
The MyVoltage app was temporarily offline due to scheduled maintenance during that period but has since been restored. Regular maintenance is essential to keep the system secure and stable.We appreciate your patience and encourage you to contact info@myvoltage.co.za should you wish to receive a detailed consumption report or further assistance.
Please see below a full incident report.
Regards,
— MyVoltage
______________________
Date logged: 4 October 2025
Ticket number: #54071
Reported to: Customer Care (Riaan Morton)
Summary of IncidentYou reported that your electricity usage seemed excessive, stating that you spent over R500 in one week. You also mentioned that your water remained extremely hot even though your geyser was switched off. In addition, you raised concerns about your experience with Customer Care and noted that the MyVoltage app was temporarily down.
Timeline
- 4 October 2025: You emailed Customer Care regarding high consumption and a hot water issue.
- 4 October 2025 (weekend): You phoned Customer Care and were informed that escalation would take place on Monday, as the technical and billing departments are not operational over weekends.
- 6 October 2025: Riaan Morton responded confirming that geyser and plumbing issues fall outside MyVoltage’s scope of responsibility and should be reported to your building’s maintenance or managing agent.
- 6 October 2025: The MyVoltage app underwent scheduled maintenance and was restored the same day.
- The hot water concern is not linked to your MyVoltage electricity meter or billing. It relates to geyser functionality or plumbing and must be handled by your building’s maintenance team.
- Your meter readings and tariff calculations were verified and found to be accurate and consistent with approved rates.
- The app downtime was part of routine maintenance to improve performance and reliability.
- You were advised to contact your maintenance or managing agent for the geyser issue.
- No overbilling or technical faults were found on your MyVoltage account.
- The app is fully operational again.
Status: Closed – No billing fault detected
Best regards,