My Voltage
Verified Business
AI Review Summary
Based on recent customer reviews, My Voltage receives strong praise for its user-friendly digital platform, transparent billing breakdowns, and real-time consumption data that empowers customers to manage their utilities effectively. Staff members like Sipko, Riaan, and Innocent are highlighted for being friendly, patient, and responsive. However, significant frustrations arise around solar feed-in billing, with multiple customers reporting that grid sell-back credits are not reflected on statements. Concerns about billing accuracy for off-grid customers and slow issue resolution through email and phone channels also stand out as recurring pain points.
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Utilities
45h 19mReply Time
-34 NPSUnlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 82 hours 19 min
TrustIndex
0
Ranking
#7
in Utilities
Avg Reply
45h 19m
NPS Score
-34
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 82 hours 19 min
Review Distribution
2.7|25 Reviews
Jun '25 - May '26
5(36%)
4(8%)
3(0%)
2(0%)
1(56%)
5(36%)
4(8%)
3(0%)
2(0%)
1(56%)
Frequently Asked Questions About My Voltage
Based on recent customer reviews, My Voltage receives strong praise for its user-friendly digital platform, transparent billing breakdowns, and real-time consumption data that empowers customers to manage their utilities effectively. Staff members like Sipko, Riaan, and Innocent are highlighted for being friendly, patient, and responsive. However, significant frustrations arise around solar feed-in billing, with multiple customers reporting that grid sell-back credits are not reflected on statements. Concerns about billing accuracy for off-grid customers and slow issue resolution through email and phone channels also stand out as recurring pain points.
My Voltage has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 82 hours 19 min. Hellopeter has tracked My Voltage across 117 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Jacques M
1 reviews | Active since Jan 2020
27 Jan 2026, 15:55
My Voltage - bad service
MyVoltage took over our power and water management 2 months ago in our complex and i have had none stop headache since the start. They did not even pick up that i am selling back to the grid with my solar system last month which was month 1 - this month which is their second month they once again send me a statement that has no indication of how much i have been selling back into the grid and i have no idea if i am losing money - so far i had to phone them 3 or 4 times and sent about 8 mails so far.
Helpful (0)
|Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
27 Jan 2026, 15:55
My Voltage - bad service
MyVoltage took over our power and water management 2 months ago in our complex and i have had none stop headache since the start. They did not even pick up that i am selling back to the grid with my solar system last month which was month 1 - this month which is their second month they once again send me a statement that has no indication of how much i have been selling back into the grid and i have no idea if i am losing money - so far i had to phone them 3 or 4 times and sent about 8 mails so far.
0
Replies (0)aB
aB
arnold B
1 reviews | Active since Jan 2020
2 Dec 2025, 20:16
**** Alert!!!...very unhappy and forced customer
The worst experience ever, ever since they came to Casa Mia Complex, it's a disaster more like a ****. Billed for not using electricity, an average of R162 per day for using nothing and unexplained arrears. I would urge anyone never ever to think of using them. You will definitely spend an arm and a leg. Not less than R5000 per month. It's like a flight-by-night company. Very aggressive unprofessional. They bridge our meter box, you pay them, no units are allocated. I suspect they might be working with someone to allow them to do it.
Helpful (0)
|Replies (0)aB
arnold B
1 reviews | Active since Jan 2020
2 Dec 2025, 20:16
**** Alert!!!...very unhappy and forced customer
The worst experience ever, ever since they came to Casa Mia Complex, it's a disaster more like a ****. Billed for not using electricity, an average of R162 per day for using nothing and unexplained arrears. I would urge anyone never ever to think of using them. You will definitely spend an arm and a leg. Not less than R5000 per month. It's like a flight-by-night company. Very aggressive unprofessional. They bridge our meter box, you pay them, no units are allocated. I suspect they might be working with someone to allow them to do it.
0
Replies (0)PN
P N
1 reviews | Active since Jan 2020
2 Dec 2025, 14:44
**** alert
This nonsense was installed on the 20th of November, since then I have paid R1000 in electricity (12 days),before they arrived I was paying little over R400 a month,I have neighbours who have paid over R2000 in 5 days...this is a ****,I urge anyone thinking of using this service to rethink it.we have 52 units (flats) everyone is frustrated and disgusted by this service provider. "Casa mia complex"
Helpful (0)
|Replies (0)PN
P N
1 reviews | Active since Jan 2020
2 Dec 2025, 14:44
**** alert
This nonsense was installed on the 20th of November, since then I have paid R1000 in electricity (12 days),before they arrived I was paying little over R400 a month,I have neighbours who have paid over R2000 in 5 days...this is a ****,I urge anyone thinking of using this service to rethink it.we have 52 units (flats) everyone is frustrated and disgusted by this service provider. "Casa mia complex"
0
Replies (0)KK
Kirti K
1 reviews | Active since Jan 2020
2 Dec 2025, 10:46
Total disregard
My experience with MyVoltage (Pty) Ltd has been unacceptable, unprofessional, and frankly shocking. Since August 2025, I have faced ongoing issues with their app and electricity service, and despite repeated payments, technical errors and delays have never been resolved. Key issues include: Inconsistent electricity unit allocation: Payments are made on time, yet units are loaded at random times. There is no reliability, no explanation, and no accountability. Ignored emails and lack of transparency: My detailed emails, including one on 31 October 2025, requesting documentation, tariff confirmation, and system logs, were ignored. MyVoltage made promises to connect me with OZOW and provide records, but nothing was delivered. ********* technical support requests: The MyVoltage technical team asked for physical access to my mobile phone — despite it being linked to banking credentials — instead of performing standard remote troubleshooting. This is invasive, unsafe, and unnecessary. Dismissive and selective communication: My emails have gone unanswered, yet public reviews were addressed only with requests to remove them rather than resolving the issues. Improper deflection: MyVoltage referred me to my estate management to resolve app issues, which is completely inappropriate and irrelevant. Failure to acknowledge technical evidence: Detailed logs and feedback showing server-side errors were ignored. The app continues to be non-functional due to their negligence. I have continued to pay for services I cannot access, and MyVoltage’s lack of action has caused stress, inconvenience, and financial loss. They have repeatedly failed to comply with basic consumer rights and professional standards. I strongly advise anyone considering MyVoltage to avoid them. Their repeated failures, ********* practices, and lack of accountability make them unfit to provide a service that customers rely on for essential electricity supply.
Helpful (0)
|Replies (0)KK
Kirti K
1 reviews | Active since Jan 2020
2 Dec 2025, 10:46
Total disregard
My experience with MyVoltage (Pty) Ltd has been unacceptable, unprofessional, and frankly shocking. Since August 2025, I have faced ongoing issues with their app and electricity service, and despite repeated payments, technical errors and delays have never been resolved. Key issues include: Inconsistent electricity unit allocation: Payments are made on time, yet units are loaded at random times. There is no reliability, no explanation, and no accountability. Ignored emails and lack of transparency: My detailed emails, including one on 31 October 2025, requesting documentation, tariff confirmation, and system logs, were ignored. MyVoltage made promises to connect me with OZOW and provide records, but nothing was delivered. ********* technical support requests: The MyVoltage technical team asked for physical access to my mobile phone — despite it being linked to banking credentials — instead of performing standard remote troubleshooting. This is invasive, unsafe, and unnecessary. Dismissive and selective communication: My emails have gone unanswered, yet public reviews were addressed only with requests to remove them rather than resolving the issues. Improper deflection: MyVoltage referred me to my estate management to resolve app issues, which is completely inappropriate and irrelevant. Failure to acknowledge technical evidence: Detailed logs and feedback showing server-side errors were ignored. The app continues to be non-functional due to their negligence. I have continued to pay for services I cannot access, and MyVoltage’s lack of action has caused stress, inconvenience, and financial loss. They have repeatedly failed to comply with basic consumer rights and professional standards. I strongly advise anyone considering MyVoltage to avoid them. Their repeated failures, ********* practices, and lack of accountability make them unfit to provide a service that customers rely on for essential electricity supply.
0
Replies (0)F
RC
Ryan C
1 reviews | Active since Jan 2020
7 Oct 2025, 06:58
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
Helpful (0)
|Replies (0)RC
Ryan C
1 reviews | Active since Jan 2020
7 Oct 2025, 06:58
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
0
Replies (0)NM
Naledzani M
1 reviews | Active since Jan 2020
4 Oct 2025, 00:20
Overcharged electricity consumption
I have had the worst experience with my voltage,I recently moved into a new place which uses my voltage on electricity consumption my electricity didn't last at all in less than a week I had purchased electricity for more than R 500.00,only to find out my water is always extremely hot even though my geyser was off. I then reached out to thier customer care line the lady was very impatient with me she kept on hanging up on me bad customer service,only to be told my issue will be escalated on Monday as they don't work on weekends,now I have to wait the whole weekend while losing money and to make matters worse thier app is also down.👎
Helpful (0)
|Replies (0)NM
Naledzani M
1 reviews | Active since Jan 2020
4 Oct 2025, 00:20
Overcharged electricity consumption
I have had the worst experience with my voltage,I recently moved into a new place which uses my voltage on electricity consumption my electricity didn't last at all in less than a week I had purchased electricity for more than R 500.00,only to find out my water is always extremely hot even though my geyser was off. I then reached out to thier customer care line the lady was very impatient with me she kept on hanging up on me bad customer service,only to be told my issue will be escalated on Monday as they don't work on weekends,now I have to wait the whole weekend while losing money and to make matters worse thier app is also down.👎
0
Replies (0)