RC
Ryan C
Active since Nov 2024
2
Reviews
0
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Reviews
2 reviews6 months ago
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
106 replies
17 months ago
Outsurance Fails to Deliver: Shocking Service and Unfair Payouts
Absolutely shocking experience with Outsurance! One of our delivery vehicles got damaged when a client shut their gate on it—clearly not our fault. The client suggested we go through their insurer, so we did, only to be offered a ridiculous payout that barely covers anything, especially car hire. We’re now are going to be out of pocket because of someone else’s negligence/ your client To make it worse, Outsurance won’t even replace the damaged panel! They want to repair it, repairs just don’t match the quality or durability of a new panel, and this isn't a corner we should be cutting! This is our main delivery vehicle—the backbone of our business—and now we’re facing about R10,000 in losses for repairs to be done correctly and car hire!! Shame on you Outsurance!!!!!!
467 replies
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