Non existent Quality/Customer care

On the 10 Feb I ordered the Clean endurance and diet shake through Mr Price sport as they are partnered. On the 11th Feb I started with the Clean endurance blood orange flavor which tasted nothing close to citrusy. It was actually difficult to swallow that's how bad it was. I was referred to quality the same day. To this date, I have not received a single response from them or how to go about getting this sorted out. I'm too scared to even open the diet shake. Was very excited about the product but will definitely not be ordering from them again. What a waste.