MyBeddie False Advertising & Slander

On the 13 January 2021 I ordered and paid in full for a MyBeddie Single Mattress that was advertised as well as available in stock on their website. The next day I was contacted by someone (after attempting to call three times and no answer) saying that they did not have stock! I was given 4 options… 1) I can wait until March 2021 / 2) Get my money back / 3) Upgrade to a ¾ mattress at no extra cost / 4) They can send me something different… which would be at the same cost. I decided I would go for option 3 depending on how much a ¾ base would cost as I only have a single base. I was then told that they do not manufacture the ¾ base at all at ‘this’ stage… really… what am I now supposed to do with a ¾ mattress and single base?? You would think that people who work in the bedding industry would think of this fact… As a result, none of the options suited me, however, I though they are trying, and I needed a new ‘single’ mattress so I would give them the benefit of the doubt. I then requested that if I were to wait, would they be able to reach a compromised of doing away with the delivery fee as the product shown as available on the website and they were prepared to send a ¾ mattress at no extra charge. This was not going to work for them and naturally I felt mislead and disappointed, so I decided on the refund. I then received an email (Sunday afternoon) being accused of “clearly not being a decent human being” and they would refund me in full and “hopefully we will never hear from you again”. I am unable to advise the company which staff member this was as all communication had never been signed off with a name. Typically unprofessional. However, I am actually more grateful for this than shocked that a company would turn to slander when they can’t get the sale. I would have hated to find out what would have happened had I not been happy with the product. Good riddance…