PB
phillipa B
Active since May 2015
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Rude Staff and Endless Issues
From the first week of January 2026, the swimming pool was cold and visibly dirty. Although this issue initially was during the first week of the year, it persisted for the entire week. At the time, I chose not to complain, assuming the problem would be resolved and maintained. Unfortunately, the problems have continued rather than improved. In addition to the pool issues, multiple members who use the gym equipment have mentioned that several treadmills and stationary bikes have also been out of order. Between 20 and 25 January 2026, I was extremely ill and unable to swim. Given the condition of the pool, I genuinely believe this illness may have been linked to poor cleanliness and hygiene standards. On 26 January 2026, when I returned to swim, I asked the receptionist, Usherdine, about the pool conditions. She stated that the pool temperature was 28°C but could not confirm whether the pool was clean. The pool was clearly cold (certainly not 28°C), visibly green, and the air conditioning was not working. This combination raises serious hygiene and health concerns and creates a perfect environment for bacteria to grow. When I reported that the water was cold and not at the stated temperature, Usherdine responded, “Well that’s what it says at the back,” rather than offering to report the issue to management. The interaction escalated into an argument. Despite me clearly stating that I did not wish to speak to the management myself, Usherdine deliberately called her anyway. She then proceeded to shake her head at me and make comments to her colleague while the manager was standing right there. When I had informed Usherdine that I would be contacting the Head Office, her response was, “That’s fine, you can talk to the Head Office, but they’re closed now.” This was the dismissive attitude this receptionist has. I further explained that as a receptionist, the appropriate response would have been to report the pool temperature issue to management, rather than argue with a member and escalate the situation. I requested an apology and was assured that I would get one and that all staff would be spoken to regarding this. This is now the third time I have had to contact the Head Office regarding staff at the George branch arguing with members instead of listening to concerns and escalating them appropriately. On the morning of 27 January 2026, I returned to the gym to find that there had been no apology and no improvement to the pool conditions. Ushrdine Erasmus, the receptionist, told me in fact, that I am welcome to do what ever I want. This raises serious questions: Do reception staff effectively run the branch? Is this manner of handling member concerns encouraged by management? Are staff instructed to argue with members who report issues? The customer service and conditions are shameful and Planet Fitness should be embarrassed as a whole.
0 replies
33 months ago
CAW Third Generation... more like 3rd Party
Two weeks ago (Saturday 29 July 2023) my 9-month-old Defy oven blew up. I immediately called CAW Third Generation with my details, invoice & warranty. I was told first they would send out the Defy reps to confirm the oven is faulty. Then they needed to check if they had replacement stock. Then made arrangements for this Saturday (12 August 2023) to replace the oven as well as have it installed. I received a call from them today (Friday) saying that they are only dropping off the new one as they are not qualified to connect the oven. I then received another call saying they have someone for the installation, but he can't be there tomorrow and will call me in 30 mins..... turns out they can't tell time either as I am STILL waiting.... I feel obligated to write this review as I wish someone could've warned me about purchasing ANYTHING from CAW Third Generation.... they should call themselves 3rd Party. Also, how can you sell items such as ovens when no one who works there knows anything about the appliance. At the end of the day, I am probably going to have to fight for a refund as they are so bad, what if this happens again... I already had to pay R550 for the first install which I won't get back. BE WARNED
0 replies
34 months ago
Good product and delivery time
Good product and delivery time. Communicate and reliable.
60 replies
64 months ago
MyBeddie False Advertising & Slander
On the 13 January 2021 I ordered and paid in full for a MyBeddie Single Mattress that was advertised as well as available in stock on their website. The next day I was contacted by someone (after attempting to call three times and no answer) saying that they did not have stock! I was given 4 options… 1) I can wait until March 2021 / 2) Get my money back / 3) Upgrade to a ¾ mattress at no extra cost / 4) They can send me something different… which would be at the same cost. I decided I would go for option 3 depending on how much a ¾ base would cost as I only have a single base. I was then told that they do not manufacture the ¾ base at all at ‘this’ stage… really… what am I now supposed to do with a ¾ mattress and single base?? You would think that people who work in the bedding industry would think of this fact… As a result, none of the options suited me, however, I though they are trying, and I needed a new ‘single’ mattress so I would give them the benefit of the doubt. I then requested that if I were to wait, would they be able to reach a compromised of doing away with the delivery fee as the product shown as available on the website and they were prepared to send a ¾ mattress at no extra charge. This was not going to work for them and naturally I felt mislead and disappointed, so I decided on the refund. I then received an email (Sunday afternoon) being accused of “clearly not being a decent human being” and they would refund me in full and “hopefully we will never hear from you again”. I am unable to advise the company which staff member this was as all communication had never been signed off with a name. Typically unprofessional. However, I am actually more grateful for this than shocked that a company would turn to slander when they can’t get the sale. I would have hated to find out what would have happened had I not been happy with the product. Good riddance…
0 replies
64 months ago
Misleading and Out of Line
On the 13 January 2021 I ordered and paid in full for a MyBeddie Single Mattress that was advertised as well as available in stock on their website. The next day I was contacted by someone (after attempting to call three times and no answer) saying that they did not have stock! I was given 4 options… 1) I can wait until March 2021 / 2) Get my money back / 3) Upgrade to a ¾ mattress at no extra cost / 4) They can send me something different… which would be at the same cost. I decided I would go for option 3 depending on how much a ¾ base would cost as I only have a single base. I was then told that they do not manufacture the ¾ base at all at ‘this’ stage… really… what am I now supposed to do with a ¾ mattress and single base?? You would think that people who work in the bedding industry would think of this fact… As a result, none of the options suited me, however, I though they are trying, and I needed a new ‘single’ mattress so I would give them the benefit of the doubt. I then requested that if I were to wait, would they be able to reach a compromised of doing away with the delivery fee as the product shown as available on the website and they were prepared to send a ¾ mattress at no extra charge. This was not going to work for them and naturally I felt mislead and disappointed, so I decided on the refund. I then received an email (Sunday afternoon) being accused of “clearly not being a decent human being” and they would refund me in full and “hopefully we will never hear from you again”. I am unable to advise the company which staff member this was as all communication had never been signed off with a name. Typically unprofessional. However, I am actually more grateful for this than shocked that a company would turn to slander when they can’t get the sale. I would have hated to find out what would have happened had I not been happy with the product. Good riddance…
0 replies
68 months ago
Don't waste time on a complaint to KFC
On Monday 21 September 2020 @ 12:10 I went into KCF in George for my lunch break. I had ordered a `On the Go Crunch' meal which was advertised very nicely. However, what I got was nothing like the advert with a small piece of chicken, a few stringy pieces of lettuce and very little mayonnaise/sauce. I contact KFC just to let them know that this was false advertising. I was called a total of 3 times due to the fact that they did not understand what I had ordered... even though I sent them a picture of both the advert and what I got. On the third call I asked them just to forget it and stop wasting my time. To which I was told "Ok". I right this not because the meal was so far from the advert, but more so because sending KFC a complaint is just a waste of time... they really can't be bothered...
0 replies
74 months ago
HPCSA not interested in Public
After lodging a complaint against a doctor, the HPCSA struggled to get hold of him both via email and even on his personal phone. After they finally gave him a hand delivered noticed his attorneys sent his explanation. On receipt of his explanation the HPCSA just simply accepted it at his word and closed the case advising me to go to the High Court if I want to appeal regardless of the proof/evidence I provided them. The HPCSA's slogan is 'Protecting the Public and Guiding the Professionals'. They shouldn't offer the country a service they simply DO NOT provide... it is too much homework for them.
0 replies
112 months ago
Virgin Active CAN afford to lose members
<p>To whom it may concern.</p> <p> </p> <p>Virgin Active CAN afford to lose members.</p> <p> </p> <p>I have been a member at Virgin Active in George for 7 years and 6 months. After three separate occasions of being treated, spoken to, called a lair and taunted disgustingly by one particular staff member, Jason Scriven, I decided that I would cancel my contract and go elsewhere... I made this well known to Dave Luis (Head Office) as well as Susan Jerling (Branch Manageress) on the 31 December 2016. Dave responded by requesting that I bear with them and hang in there... They had three months to take action as I am in training for an event in March and therefore only planned to leave at the end of March 2017. However, clearly Virgin Active does so well that they don't worry about members leaving their club. Unfortunately for them, they decided to take no action against their 'friend' and that he was more important than keeping their 'paying' member, therefore deciding to do absolutely nothing...</p> <p> </p> <p>On the 7 February 2017 I wrote to Dave saying that I would be cancelling my contract due to the fact that no action had been taken and Dave responded in his email as saying "We are a fun brand, and our employees do have fun at work" and then with "I have terminated your membership and the last day of your membership will be 31 March 2017."</p> <p> </p> <p>One thing became very clear to me as I was going through this ordeal and that is that the staff at Virgin Active are all friends with each other, totally unprofessional and involve themselves in horseplay. They have no concern how they speak to members to their faces or even behind their backs... no one would believe the things I've over-heard by the staff.... and it's always the SAME staff members too... they have absolutely no maturity or simple tact.</p> <p> </p> <p>While Susan was away on leave towards the end of December 2016, Jason Scriven was supposedly the manager on duty in her absence... the pool was cold, dirty and at one point the water was so bad you couldn't see the bottom of the pool. He however enjoyed laughter with his colleagues and didn't seem concerned at all. I repeat myself... HORSEPLAY!</p> <p> </p> <p>Dave Luis stated that the condition of the pool was not linked to Jason himself but rather a broken pump... which happens from time to time. Three days later Susan informed me of another pump that had recently gone (less than a month later)... clearly this was 'NOT ANYONE'S fault'... nor 'ANYONE'S responsibility’ either... Seen as they 'do have FUN at work'!</p> <p> </p> <p>Another fact that fascinates me is how commission is given when a person signs up... but NO action is taken when a member wants to cancel due to discussing staff behaviour.</p> <p> </p> <p>Someone seriously needs to take responsibility for the shenanigans going on at Virgin Active.</p> <p> </p> <p>Whatever happened to the consumer/member being the most important person?</p> <p> </p> <p>Phillipa Bishop. </p> <p> </p> <p>Soon to be ex-member No: 13 4 ********** </p> <p> </p>
0 replies
115 months ago
Staff bullying of members
<p>On the 6 November around 15H15 I went to Virgin Active George to swim train. The pool temperature was so cold that I decided I'd rather not swim and instead went to the front counter to complain.</p> <p>However, my complaint isn't regarding the cold pool only but mostly the disgusting treatment I received from Jason Scriven.</p> <p>Not so long ago the pool was cold and when I approached Jason he told me that it was all in my mind and the pool was fine. So I took the matter to the Head Office.</p> <p>I went to Jason whom had gone to the pool to put his hand in and he told me that the water was 'hot'. I then told him to ask one of the members who was swimming and she told him the water was colder than normal.</p> <p>I asked him how he could say the water is hot... he interrupted me saying he never said that and that he isn't going to say anything because I wrote a letter full of lies. Jason was very rude to me and cowardly laughed while saying it.</p> <p>I told him that I will be writing this letter of complaint and his reaction was "Go ahead, please do".</p> <p>I cannot believe that the members service here is such a joke... at the end of the day the members pay the staff salaries... you would think they would show... or at least pretend to show a little respect. </p> <p>If Jason didn't want to say anything then he shouldn't have. Instead he attack me calling me a lair... saying that the water was hot then a few moments later denying he ever said it.</p> <p>I want serious action taken against Jason... either he writes me a personal apolopgy or something to prove to me that Virgin Active takes this matter seriously or I shall cancel my membership.</p> <p>I refuse to be spoke to and treated like I'm someone's doormat... especially when I'm paying for a service.</p>
0 replies
115 months ago
Discussing staff Attitude
<p>On the 27 October (Thursday) I went into your Clicks store in George at the Shoprite centre. I asked the cashier, Caroline Junnies, how I could change my address for my Clicks card. I had to ask three times before I was told, very rudely, "I'll call someone NOW". Then she continued to share at me.</p> <p>NEVER have I experienced such rudeness in Clicks before and I have been a customer for many years.</p> <p>I immediately went to the manageress, Eustacia Pedro, and complained. Eustacia assisted me with my change of address (which turned out to be very quick and easy) then arranged other cashiers to fill in as to speak to Caroline.</p> <p>In the back office Caroline was not prepared to offer an apology and instead called me a lair. First she admitted that I had indeed asked her three times regarding the change of address and then a few moments later denied it.</p> <p>Eustacia was very good in handling my complaint and tried her utmost to take Caroline into hand, however, Caroline is clearly a very difficult employee and someone needs to take action. Ignoring customers, arguing with customers and management, calling customers lairs.</p> <p>I have worked in retail for a very long time... so I know, that when you put on your uniform and go to work you represent that company and it's policies.</p> <p>To call customers lairs, argue and totaly disrespect management... is that now the 'new' Clicks policy? </p> <p>I am deeply upset by this incident and would like to be informed on how Clicks intends on handling this matter, as clearly Caroline, your cashier, does not care if I shop elsewhere.</p> <p>Regards, <br /> Phillipa Bishop</p> <p> <br /> Clicks Card No: ********** 023957</p>
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
9 (56.25%)