Problems wit MyHeritage research

After been called by a telli sales person, I joined MyHeritage some months ago and initially successfully did research on the platform. Then, out of the blue, the system didn't provide any information. I would like MyHeritage to urgently correct the problem and to extend the duration of my contract accordingly or pay my money back. My e-mail address is francoisdur@absamail.co.za and my phone number is +27836752542