MOMENTUM PATHETIC SERVICE

I wish to place on record the poor service I have received from Momentum. It is important to ensure that members of the public are made aware of such issues as they affect our lives, more now than ever before. Due to personal circumstances, my life policy had lapsed and I chose to have it reinstated with Momentum. During this time, I contracted Covid 19, my medicals to reinstate my policy was done in August 2021. Having had no response regarding the outcome of medicals, I contacted Momentum to enquire and there was no feedback, however, on 26 August Momentum had debited my account for the premium, despite there being no communication from them and it was unpaid. Whilst still waiting for feedback, they debited my account again in September, still unpaid, as there was still zero confirmation nor communication. Not only have I incurred unpaid fees on my account, it reflects badly with the bank. Eventually, my broker called to say that the policy is being reinstated and that a double debit will be done on 26 October and though frustrated, i was relieved, however, this was short lived. Momentum double debited my account on 19 October... why.. i have no idea. It was again unpaid. The long and the short of it is, they were totally unprofessional, even right up at management. Their service is pathetic. I wish to place on record, the premium did go out successfully, eventually. I have requested they refund me the fees that have been incurred and provide a letter for the erroneous debit, both of which I am still waiting for, weeks later. My reason for sharing this experience is purely to avoid this happening to someone else. I shudder to think what would the situation be, had I been dead... my family would be fighting Momentum, with not much success im sure. many of us, accept bad service and carry on, as long as no one is hurt, but during this time, with matters that involve our lives and livelihoods, this must be taken seriously. We should not settle for poor pathetic service where it matters most. This also brings to mind MOMENTUM being in the spotlight some few years ago, for the wrong reason. They refused to pay a life policy where the deceased was shot and through public outrage, the claim was paid. Must this always happen.. Please be the wiser as a consumer. We are paying a premium and deserve a decent level of service in return. I hope this platform will enable me to get the letter for my bank... and maybe.. my fees, without some soppy story.

Doubtful Client