NM
Nishara M
Active since Jan 2020
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
No Star Rating, If Possible
NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust. Disappointed Member
53 replies
2 months ago
No Star Rating
I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust.
53 replies
54 months ago
MOMENTUM PATHETIC SERVICE
I wish to place on record the poor service I have received from Momentum. It is important to ensure that members of the public are made aware of such issues as they affect our lives, more now than ever before. Due to personal circumstances, my life policy had lapsed and I chose to have it reinstated with Momentum. During this time, I contracted Covid 19, my medicals to reinstate my policy was done in August 2021. Having had no response regarding the outcome of medicals, I contacted Momentum to enquire and there was no feedback, however, on 26 August Momentum had debited my account for the premium, despite there being no communication from them and it was unpaid. Whilst still waiting for feedback, they debited my account again in September, still unpaid, as there was still zero confirmation nor communication. Not only have I incurred unpaid fees on my account, it reflects badly with the bank. Eventually, my broker called to say that the policy is being reinstated and that a double debit will be done on 26 October and though frustrated, i was relieved, however, this was short lived. Momentum double debited my account on 19 October... why.. i have no idea. It was again unpaid. The long and the short of it is, they were totally unprofessional, even right up at management. Their service is pathetic. I wish to place on record, the premium did go out successfully, eventually. I have requested they refund me the fees that have been incurred and provide a letter for the erroneous debit, both of which I am still waiting for, weeks later. My reason for sharing this experience is purely to avoid this happening to someone else. I shudder to think what would the situation be, had I been dead... my family would be fighting Momentum, with not much success im sure. many of us, accept bad service and carry on, as long as no one is hurt, but during this time, with matters that involve our lives and livelihoods, this must be taken seriously. We should not settle for poor pathetic service where it matters most. This also brings to mind MOMENTUM being in the spotlight some few years ago, for the wrong reason. They refused to pay a life policy where the deceased was shot and through public outrage, the claim was paid. Must this always happen.. Please be the wiser as a consumer. We are paying a premium and deserve a decent level of service in return. I hope this platform will enable me to get the letter for my bank... and maybe.. my fees, without some soppy story. Doubtful Client
0 replies
61 months ago
Warm people in this trying times
Nifty help me almost immediately. My loan was approved and the funds in my account in hours even though it was a Saturday. Well done to their amazing team. They are super efficient and always very warm and helpful.
53 replies
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3 (75%)